easyJet

Just flown back from Jersey to Liverpool after a week both flights on time cabin crew attentive and polite. Flight deck crew announcement going out patchy but coming back good all in all good flights. I'll travel again.

Prague to Rome Fiumicino (Terminal 2) 18 August 2014. Ground staff were extremely rude about their overhead baggage policy. Cabin crew was more bothered about gossiping rather than serving the passengers.

FCO-PRG. Flight went well and in fact arrived early. Seat cramped but I got what I paid for. PRG-FCO. Flight was full during boarding there was this rude ground staff. She forced everyone to cut down their baggage to one piece per person. I told her that during our flight to Rome they allowed us to bring 2 pieces per passenger. She said things like I "dont care what you did in Rome this is Prague follow our rules". This is unacceptable easyjet needs to train their employees.

Recently took 4 Easyjet flights: GVA-LGW-DME-LGW-GVA. Maybe I was lucky but everything worked out very well. Of all the flights only the first segment GVA-LGW was late about 40 minutes but I'd planned an overnight stay before the 07:00 flight the next morning. I booked exit-row seats for the two long flights to and from DME and on my return leg had the whole exit row to myself so I lay down and even managed to sleep. I found the FAs friendly and helpful the on-board food is fine with me though some healthy options would be nice.

I flew on the 12th from Luton to Palma and return on the 19th. I admit I was slightly worried after reading some of the reviews on here but I was pleasantly surprised. Checked in online however this doesn't save time as you still have to join a long line of people waiting to drop their bags off. This wasn't much of an issue as it was only about 10 minutes but I didn't see the point of checking in ourselves. The aircraft was clean and tidy and the seats were comfortable enough for just over 2 hours. We were late taking off by 5 minutes which doesn't matter as we made up the time. The food on board was nice and not too expensive for airline food. Cabin crew were lovely and professional and captain was very informative. I thought this flight was better than the Thomson flight I took 6 months ago which was double the price!

EZY5336 17th July 2014. On the plus side Easyjet are pretty punctual but two issues made recent trips just too irritating. Firstly the baggage drop at Gatwick is woeful. You really should not need to arrive 2.5 hrs before departure and queue for an hour or so just because EZ can't be bothered to have all the desks open (or rent some more). Staff shout out destinations so those about to miss their flight can go to the front of the queue. Perhaps it's better not to arrive too early and just wait for the 'late shout' - it's probably quicker! It's not as if EZ don't know how many customers are due to arrive each day so they really should plan things better. The 2nd irritation is being called to 'board' when at the gate. This isn't really boarding at all because typically you just show your boarding card and passport and enter a holding pen (eg Toulouse) and wait there sometimes for 20 minutes or so. Again it's for Easyjet's convenience/saving not the customers'. Why call family groups first so > they can stand for longer rather than call them last? Sometimes Easyjet can be good value but often they are about the same price as flag carriers but the service remains very budget airline. For me I'd pay a small premium for a decent airline. But if you don't mind queues shouty staff and noisy sales announcements on board they're OK. Better than Ryanair though.

Flight with family Rome to Basel. At boarding no information of which gate to take. Waited for 2 hours until we were brought to aircraft. In front of aircraft bus turned around and brought us back to gate. No information why. After 4 hours we were told we might get a flight at 10 pm (instead of 1 pm) to Geneva then Bus to Basel - at 3 am in the morning when the airport was closed! They promised us a refund which was later denied and only given a flight two days later. Service the worst I have ever experienced. Unacceptable. Will never use again.

LGW to Nantes. They say you get what you pay for but this was more expensive than the scheduled flight from London City. I fly multiple times/year normally long haul and I have never seen such rude uncaring staff as the ground staff at LGW. As commented upon by another reviewer silly me for checking in a bag as this then meant that I was told to stow my laptop under my seat as the overhead bins were for those with trolley bags. Check-in was a scrum added to by having to climb over those whose bags were overweight by a couple of paperbacks and were forced to re- pack their suitcases. Never again.

GVA-VCE GVA-LUT LUT-GVA GVA-ORY ORY-GVA. A terrible airline usually late has own rules which it does not follow poor security poorly trained staff at gate and on plane. The only reason to fly Easyjet used to be the price but with the delays and increased baggage costs you need to add about 50% to fare to compare.

Within the last 2 months I have travelled with Easyjet 6 times all Glasgow to Bristol return. Flights were always on time onboard staff friendly and not over pushy with onboard sales. Overall a very pleasant experience.