easyJet

Friday night flight from Glasgow to London Gatwick. We arrived at 18.00 for the flight as we had to drive in from northern Scotland. Flight was supposed to depart at 21.20 and land at 22.45 after which we would get some sleep in a hotel and fly out to Tenerife at 05.50 the next morning. At check-in we were advised of a delay of 1 hour 38 minutes with no explanation but the agent told us to keep watching the board as easyJet would try to push the flight forward. The opposite happened. Our scheduled departure time went past 23.00 00.00 and 01.00. Eventually a fellow passenger told us that refreshment vouchers were being handed out at the gate but no announcements were being made to that effect. Staff at the airport were visibly annoyed at the situation. There were no easyJet representatives to speak to only gate staff. When they finally did appear they told us that the delay to the inbound flight was due to severe thunderstorms in Gatwick earlier on in the day but every flight before and after it had already left Gatwick so clearly something else was wrong. They eventually told us that the aircraft was now fully boarded in Gatwick and was awaiting one more crew member they would inform us of its departure. The aircraft landed at 01.50 and we were called forward for boarding immediately leaving us standing for 10 minutes - not what we wanted having been awake since 05.00 the previous morning. Boarded just after 02.00 and took off at 02.25. The captain explained that the delay was due to thunderstorms but in addition the aircraft had technical problems forcing a replacement aircraft to be found and a new crew also had to be sourced. We were in the last row of the aircraft which had no window and was cramped due to the tapering in of the fuselage at the rear. This in addition to the annoying racket the cabin crew were making in the galley made sleep almost impossible. It was 03.45 by the time we disembarked in Gatwick check in for our next flight was already open. To our horror the aircraft parked at the South terminal (replacement aircraft had next flight from there) meaning that passengers and baggage had to be taken over to the North terminal where the flight was destined. Fortunately baggage arrived quickly which was a huge relief because we had to change back to the South terminal in time for our next flight where we finally arrived absolutely exhausted at 04.15. To top it all off easyJet sent us an email saying that the delay was due to adverse weather alone and so we are not entitled to compensation.

Flew London Gatwick to Alicante return. Flights left on time and service good at both airports.

Gatwick to Bari and back. Ground staff at Gatwick seem to take a delight in the one bag rule. Both crews very pleasant as usual. Boarding at Bari a shambles. Ushered through to the bridge but then waited 15 minutes on staircase as they won't pay to use the full bridge service. Arrived a bit late at Gatwick but to South Terminal. Fine for me as I was alone and catching the train but a real pain for anyone expecting to be met at the North Terminal. And not a word from the cabin crew and no ground crew to offer any apology or explanation. Not good enough. And when comparing prices worth noting that the drinks and snacks I had free on BA the week before would have cost £13 on Easyjet.

Have travelled several times with easyJet and continue to be very satisfied with the service provided. Crews work hard are helpful and informative and we never feel hassled. Particularly worthy of mention is the assistance my wife received on our recent flight to Malaga - she thought she had mislaid her passport when she reached passport control and rushed back to the plane before boarding began for its return journey. The crew were both sympathetic and helpful especially the Spanish boarding agent. When they couldn't find it she knew it had to be on her person somewhere and it was. The only niggles that I have relate to the seats on their newer aircraft and the way in which they release their future flight schedules. We came back from Mallorca in September on a new A320 with slimline seats which lack the padding and comfort of the older style ones. As for the flight schedules separate releases for Spring early Summer late Summer have resulted in us twice settling for flights in 2015 with Ryanair instead of waiting for easyJet to release its next tranche. We would find it much more convenient if the whole of the Spring and Summer flights were published at the same time and easyJet would be less likely to lose our custom.

Recently flew from Glasgow to Belfast (and return) with mobility impaired parents in law. Couldn't praise all the staff enough . They made the trip easy and a pleasure.

Stansted - Malaga Return. On time for take off and coming home arrived earlier lovely flight - Cabin crew friendly and very professional that's all you need when flying. Other airlines should take there lead do not know what people are moaning about.

2.5 hours delayed from Prague to Gatwick paid 200 pounds and get to Gatwick middle of the night taking cab for another 60! Very bad first flight experience lady sitting next to me at said on Friday flight she was delayed 6 hours and Sunday flight 2.5 hours. They said delay was because of bird etc. Will not fly again.

LGW-PFO return. Aircraft clean and tidy with helpful cabin crew auxiliary engine was u/s so aircraft cabin very warm. Captain came into main cabin and explained we would need tender assistance to power up engines. He was not only very informative but highly entertaining taking any pressure off the cabin crew due to circumstances. Although late in departure we arrived a few minutes ahead of schedule. Return flight also excellent with a good crew but information in main lounge was poor regarding gate and boarding. Without doubt the 'new' arrangements regarding allocated seating has made the experience that more civilised when boarding. My only issue is the poor choice of food on board and the exorbitant prices for tea and coffee. That aside easyjet really are ahead of other short haul airlines.

As an easyJet virgin was somewhat apprehensive. Needn't have worried! Apart from a less than smiling reception at the outward bag drop found the whole experience pleasant with very professional cabin crews (infinitely better than the Virgin Atlantic crew experienced on a long haul to Delhi). Inflight prices somewhat expensive but could have been much worse considering we were captive customers. Only one real concern and that was the lack of padding in the seats and consequent bum numbing - glad it was short haul! However overall would certainly travel easyJet again.

EZY8921 LGW to Faro on Saturday 4th October. What a wonderful welcome on board by pilot and co-pilot. Already excited about my holiday they really made my day and to also to be greeted by the pilot on the ground when exiting the plane showed super customer focus.