easyJet

Flew LGW to Agadir and returned Marrakech to LGW. Had not used them for a few year. Seat allocation makes the difference. Booking process good and booked exit aisle seats which gave you speedy boarding. Good crews good check-in and an excellent service at a good price. Other budget airlines and full price airlines should take note. Compared with US airlines like United so so much better.

For Schiphol airport (Amsterdam) only. Schiphol is a great airport and it use to be great for EasyJet as well. However EasyJet has recently blocked its gates off from the main departures terminal so you have no access whatsoever to any restaurants shops or lounges. This is a real killer as their concourses have little to nothing to offer including seating. Basically is was enough to convince me to stop flying EasyJet from Amsterdam. I would recommend that everyone else gives this EasyJet departure point a miss as well.

SEN-ALC and return. Easyjet gets the job done with minimum fuss. Out on time friendly professional crew. Return flight delayed by almost three hours but informed by text message and received complimentary light refreshments while waiting. Delay handled well and lots of apologies by captain and crew. Service almost on a par with a full service airline.

We flew from London Gatwick airport to Antalya Turkey in September 2014. What a mess! When we arrived at the bag drop there were two long queues moving rather slowly. EasyJet staff was running madly around the queues calling out for the passengers of the flights that are about to depart. These passengers (us among them) were then moved from inside the general queues to the fast track queue. The bag drop person informed us that the flight was delayed by 1 hour (this information never appeared on the airport display). We figured we had enough time to have a quick lunch. While waiting for our food I went to the information booth to double-check where the lady told me that our flight is not really being delayed all that much maybe by 1/2 hour or less - still no update on any of the airport displays. We quickly bagged our lunch and rushed to the gate. There was still no plane at the gate. Eventually it arrived late (the airport display still had the original departure time no update) and the boarding began. What a mess! After the initial boarding call for privileged EasyJet loyalty program members general boarding call was announced without any regard to the row numbers (i.e. everyone entered in random order) - but the airplane door was closed for some reason so after standing for a while in the line many people went back to the waiting area. Finally the door was open and everyone went inside the plane. Because the boarding order was not related in any way to the location of the people inside the aircraft (normally the rear rows board first to avoid congestion) chaos inside the aircraft followed and the boarding itself took a long time. The flight itself was uneventful no problems upon arrival luggage was offloaded quickly. If this airline can introduce some order into its operational activities I will be happy to use its services again. Also our flight may have been an exception - I do realize that one should not generalize based on a single flight experience.

LGW-DME-LGW. Nice to be sampling part of the LCCs' entry into Russia for a bargain price. Outbound very smooth and on time gate agent checked I had the right visa papers before boarding. Crew pleasant and informed on routing which I enjoy. Return slightly less easy 45 minute delay incurred by problematic engine starting system. Again crew ensured there were no worries and that we were comfortable. Pleased to see ground staff in Russia spoke English. I must admit I'm not a fan of this allocated seating policy - I'd rather queue up and bag myself a window seat for no extra cost - but it's a very minor inconvenience.

It was my first time using this airline and I will never use them again. I bought the ticket from Rome to Nice on February 2014 for the flight on 11 September 2014. In March I received notice from them that their daily flight from Rome to Nice would change from 11.55 AM to 7.15pm. I had to change my own schedule because I know what kind of headache I would get trying to get a refund from them. On the day of the flight I found out that there's no use of printing your own boarding pass beforehand because there's still a long line at the check in desks. There's no separate lines for bag-drop. After dropping my baggage I was told that the flight will be delayed for 40-minutes. Then during boarding the crew told me that I couldn't bring my hand bag because I already had a back pack with me. I had to drop one or pay 55EUR. I offered 70EUR cash but was told they only accepted credit card. I will never use this airline again.

Travelling from Palma to Belfast International. Our flight was delayed by 2hrs 50mins. We were given vouchers to the value of 4.50 euros each. At check-in the girl told us we could spend them at the airport or onboard we decided to keep them for onboard. We ordered 2 coffees but the stewardess said she couldn't accept the vouchers and that they haven't been accepting them for the last 2 years. It states on the vouchers they could be spent onboard. It's obvious the ground staff have no idea.

Gatwick to Luxembourg September 14 2014. An excellent "budget carrier" experience - on-time performance friendly courteous staff clean cabin and a cheap price. EasyJet delivered on all its promises at a price that was much lower than other air carrier or rail options. EasyJet is an excellent option for vacationers wanting to visit multiple destinations without straining the budget. Well done!

Flew Gatwick to Dubrovnik Sep 2014. Have flown easyJet a few times before and have always had a pleasant trip. Seats are comfortable for short flights. Cabins always appear clean as do the restrooms. I paid for SB which is worth the extra along with seat selection. Would always consider flying with them if the flights and airports were suitable. Staff always seem to be happy and polite etc.

Poor instructions ground crew unhelpful cabin crew distasteful and unprofessional as they say you get what you pay for but the prices I paid were not far from a normal schedule fare so will look elsewhere next time.