China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 473 reviews
6/10
4 star Skytrax Rating
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9/10

China Airlines customer review

(Colombia)

Hong Kong-Taichung on 737-800 and Taipei-Hong Kong on 747-400. Outbound flight to Taichung in central Taiwen which is very convenient for those who need to go to this area instead of flying to Taipei or Kaoshiung. Evening flight of 1.15hr duration warm meal was served beverages only tea and coffee though. Crew did not smile just did their job. Aircraft spotlessly clean. Return flight on 747-400 same flight duration also warm meal served this time with wine/beer/soft drinks. Very attentive FAs who interacted well with the passengers and smiled a lot. Lots of information from the flight deck too. Overall a very nice experience where else do you get a warm meal on such a short flight in Economy. Definitely recommendable and looking forward to using them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Singapore)

Took CI752 SIN-TPE-SIN and CI751. Punctuality was superb. As for on-board experience the A332 was rather comfortable with sufficient leg room for a 170cm person. The flight attendants some were not as friendly but there were those who made sure to smile as much as possible. The Personal IFE was average nothing special. My only problem with it was lack of movies. The food was okay. However we were not well-hydrated. FAs performed only 2-3 water rounds I had to keep asking for water. I liked how they gave some Taiwanese snack. The landing was quite smooth. Return journey delayed by 30 mins due to TPE jammed runway. More or less the same.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Airlines customer review

(Canada)

Spring break vacation. CI 31 YVR-TPE. The service in Economy was horrible some flight attendants didn't know what I was saying and the seat was extremely uncomfortable for a 13 hour flight. Legroom was only 31 inches I would expect 34 inches of legroom and a foot rest at least on a long flight like this. Inflight Entertainment on my seat was very bad it did not work seconds after takeoff. The seat was hard. The food was okay but I believe giving us paper cups for non alcoholic drinks and plastic cups for alcoholic drinks is wrong. Putting the A340-300 on the YVR route is not a great idea!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Airlines customer review

(Australia)

Taipei to Brisbane in business class on CI 53 11 May. A330-300 very comfortable lie flat seats and a nice Doona made for a restful night. Staff very attentive and meals and refreshments were offered at appropriate times. Would recommend for the good price and comfortable cabin. The entertainment was interesting and up to date and restrooms kept clean and well stocked.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Airlines customer review

(Philippines)

TPE-MNL. Flight delayed by 25 minutes arrival time also delayed. No drinks except for water coffee or tea. When I went to the restroom I saw that there were other refreshments in the galley. The flight wasn't full and I took a chance if I would be served an extra meal. The crew said that she would check and came back with 3 packs of peanuts. It seems that seeing the crew with a smile is a "luxury". Not surprising why Eva Air has better reviews.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Airlines customer review

(Ireland)

AMS to BKK about 6 to 7 times per year Lounges both ways quite good. Recently refurbished (last 12 months) the 747's which were good but now have reverted to the A340 and seats definitely far poorer. Please change back! Also the flight time has increased dramatically due to fuel saving flying at much lower speeds.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Thailand)

AMS-BKK. Seating 3x4x2 flight 90% Full. The one big problem was that the meals were only just warm not hot as they should have been. Crew carried out their duties well. Would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

China Airlines customer review

(Taiwan)

Flew business class XMN-TPE-SFO and return LAX-TPE-XMN. Impressed by the refurbished cabin. The new seats are comfortable but are not lie-flat. Inflight meals are good but you can feel the catering quality outbound is better than inbound. The new LCD screen is higher definition one which makes inflight entertainment better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Japan)

NRT-TPE return. Check-in was smooth (SkyPriority). Lounges were comfortable. But foods at NRT were poor. Cabin (744 and 333) were clean and comfortable. Cabin crew were friendly and spoke Japanese. Foods were good. AVOD was good. But no Japanese movie. Good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(Netherlands)

AMS-BKK-AMS in Economy. I registered with CAL's Frequent Flyer program and ordered a vegetarian meal which was served piping hot before general meals were served to other passengers which was an added bonus. CAL has switched to using their A340-300s on this route. Aircraft's are around 11 years old on average and every window seat in Economy class has a large IFE box underneath with severely restricts legroom. I was lucky on the outbound flight since the seat next to me was unoccupied and I could stretch my legs a bit. On the return leg however that wasn't the case and the 12-13 hour flight was particularly uncomfortable due to the cramped conditions. Seat pitch is 31 inches on these aircraft and the base moves forward when reclined which restricts legroom even further. Entertainment was generally good with the latest blockbusters on offer coupled with a wide selection of older films. BBC and CNN news channels were also available as were a good selection of audio CDs. The crew were very affable and free beverages and snacks were available throughout the flight and promptly served when requested. CAL offers good value for money and the flights run on time so I will definitely fly with them again. They just need to refurbish the seats on these older aircraft as they've done with their 747 fleet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes