Brussels Airlines

✅ Trip Verified | I tried to fly business class from Tel-Aviv to Brussels on Brussels Airlines. I passed security and customs and took a seat at the Dan Loune. At boarding time I went to the gate and boarded the airplane. There I found out that there was already some-one sitting in my chair which was strange. After reporting to the stewardess we found out that I misbooked my ticket. Never happened, but this time it did. As it was a night-flight I should have booked on the day of arrival, not a day before. Even though there were still seats left I was not allowed to fly and was escorted from the plane. From that point nobody of Brussels Airlines did anything. Middle of the night, left alone, no rebooking, no nothing. Only comments 'your flight has left, your problem, goodbye'. Let me be clear: I passed all security, customs, lounge and final boarding with a passed ticket! If anyone would have noticed I could have rebooked on the spot as I had a flexible business ticket! Brussels Airlines did not care about anything. Just kicked off the plane and left alone. Up to now nobody of Brussels Airlines has responded to my filed complaint. Calling is no use, they only state 'just wait our response to your claim'. I fly over 20 times per year but such a handling has never occurred to me. I know the booking error is on my side, but shame on Brussels Airlines in every way. I will never, ever fly them again.

Not Verified | We arrived at the airport in Israel to check in, some of the hand bags allowed us to get on the plane and some of them claimed that there was no room (actually there was a lot of free space). We got on the plane and there was no air conditioning, when we contacted the crew members they claimed that there is no air conditioning until take off. During the flight, minimum service, we asked for tissues, they bring you one handkerchief, a glass of water, they brought a quarter of a glass. In short, not pleasant at all! We landed in Brussels and suddenly we are informed that the connecting flight has been cancelled. We are waiting for alternative flights and then they inform us that they have a flight but to wait until the next day (it turned out later that that flight was also canceled!). There was someone who did "get" an alternative flight but he got on the plane and was told there was no room! We had a family event that we had to be at and it didn't even matter to them that the happy husband wouldn't make it to the event on time. At some point we asked to go to the management, an official approached us and told us that he would take us there. In practice he took us to passport control and took us out of the airport. Our travel agent arranged a flight for us through London, we actually arrived at the Brussels Airlines station and they ticketed us, after we arrived in London they informed us that Brussels had sent us on a canceled flight and that the connecting flight from London to New York was also cancelled. In short, this is the last time I travel with them.

✅ Trip Verified | When I saw the airplane with the painting on the plane I was surprised and I love it. Brussels Airlines have a few aircraft painted in a different theme. The boarding was on time, also we landed on time. The plane was really clean, seats comfortable. The crew was very friendly. Only I was a negative surprise that for this 2 hours flight we have to buy even water, but ok that a lot of airlines do that. Overall I was a positive surprise with a friendly crew and a nice flight.

✅ Trip Verified | The flight caught a lot of delay caused by the arguments about the luggage of one passenger. So after 55 min we were finally in the air. Apologies were said in a way "we must do it" unfriendly FA, poor information from the cockpit. You have to pay for drinks and even in business the drinks are served in carton cups. In Hamburg 40 minutes waiting for the luggage;

✅ Trip Verified | Worst customer service we've ever experienced. An agent made an error on a booking amendment resulting in us having to book an expensive last minute flight. We called immediately to dispute the matter and were assured we'd receive a call back shortly. That was almost 2 months ago. We have called a further 5 times to no avail. The matter is still not resolved. We will never be using this airline again. 1 out of 10 in generous. Would give it 0 if I could.

✅ Trip Verified | Brussels Airlines cancelled my ticket and did not take responsibility. They said they could not do anything about it and that I would need to buy a new ticket. Yet they cancelled my ticket without asking me if I wanted the flight, having travelled a different way to Lisbon, they assumed I would not return so cancelled my ticket.

✅ Trip Verified | On July 23rd I flew with Brussels Airlines from Tel Aviv Ben Gurion Airport to Brussels. My flight experience was kind of average, my ticket costed about 600 Euros roundtrip, which was pretty expansive for an only carry-on luggage allowance ticket, but it was my fault due to late purchase of the tickets. If purchasing in advance, I could've saved 50% of the price of the tickets, which is a pretty good price considering it's not a low-cost airline, well, not exactly. I had an early morning flight, departing at approx. 05:00 AM. The flight was unofficially delayed. It wasn't announced but it did occure, it was a 30 minute delay caused by computers of the airport which shut down, not the airline's fault. We boarded rather quickly and took our seats. I found the seats to be a bit narrow. The staff on board was mostly friendly, especially one flight attendant which her name I don't remember, before take-off when I panicked a bit due to safety reasons talked to me and made me feel safe and calm. The other crew members weren't that friendly, average I would say. After take off it was asked of passengers near the window to close their window shades and let everyone sleep. So until 30 minutes before landing shades were off and everybody tried to take a nap. Fortunately I sat in an emergency isle seat (which I booked in the online check-in, for free) and had some legroom. I don't know how much legroom other passengers had but I imagine it wasn't as comfortable. Before landing a trolly passed for purchasing food and drinks. I ordered a coffee which was dull and not tasty, I think all airlines in the end serve bad coffee, don't they? Overall my experience was pretty average, not extraordinary good, or bad. I would say to sum up that Brussels Airlines is to be treated as a semi-low-cost airline. They weren't harsh on their policies, but it is nothing like a traditional airline, and it was felt. I would fly Brussels again if the fares would be attractive, otherwise I wouldn't make a special attempt to book a flight with them.

✅ Trip Verified | Terrible service. My return flight was cancelled. I was left to resolve this on my own, I am still waiting on the refund for the cancelled flight being processed (flight was in June!) and redress for the expenses I incurred (travel, hotel and another flight). No-one has any answers. The forms on the website conveniently don’t work and their staff are abrupt, lack empathy or the ability to do anything. To date, they’ve now missed their own deadline of 4-6 weeks for a response. Just horrible.

✅ Trip Verified | Brussels airlines is by far the worst airline that one can find. They lost our baggage and no one took the responsibility. There is no one in the US to address lost baggages issues and even if you contact their Belgium’s office no one answers. Our trip was ruined; if I go back, I would never book a flight with this airline; it’s not worth of a penny. Whoever wants to waste money, go for this airline.

✅ Trip Verified | I do not recommend to fly with Brussels Airlines, please think twice before you board their flights. I took a flight, they lost my luggage and refused to refund anything, they claimed it's totally my fault that my luggage was lost.