Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 490 reviews
5/10
3 star Skytrax Rating
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7/10

Brussels Airlines customer review

(Italy)

FCO-BRU-FCO clean refurbished 737 kind crew. Competitive fare (93 Euros return) compared to Alitalia but no snack offered and poor legroom low-cost style.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Brussels Airlines customer review

(Switzerland)

GVA-BRU-MAN. On time service from Geneva short 1h flight with nothing distinguishing. Pleasant FA's. Disappointed by the lack of onboard service considering it is not a low cost carrier and fare wasn't cheapest. Departure from Brussels slightly early on empty Avro RJ plane quick and easy arrival into Manchester. Overall an average experience.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Brussels Airlines customer review

(Denmark)

CPH-BRU-Bujumbura. Excellent trip lots of space. Long haul new aircraft quite noisy cabin clean staff professional a bit rigid and no smile were noticed. Servings fairly frequent enough drinks. Serve even a good sparkling wine on economy class but only on day-flights. Food exceptionally good special request met to perfection. Good information from captain. Economy flex tickets do not provide additional benefits on board - there is just one monkey class on the long haul. Airline seems now to have finally decided to become a full service carrier and have dropped discount modality.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Denmark)

CPH-BRU-AGP in b.flex economy+. CPH-BRU excellent leg space and inflight meal complimentary bar service. BRU-AGP on B737-400 very tired interior but warm meal with full bar service.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(Belgium)

Brussels-Vilnius return clean Avro with decent seating. Flew B-Flex this time and offered a nice warm meal. Crew professional and language skills excellent. On Brussels Airlines you get what you pay for: B-Flex offers economy class with some extra perks (fast lane) B-Light are the cheaper fares. In B-Light you can buy drinks and snacks on board.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(Belgium)

Brussels-Porto. B-light economy ticket for 100 euro return. Online check-in crashed but I got my seat (emergency exit). The plane was half-empty so nobody on seats next to me. Good flight but pity you have to pay extra for food or drinks. Strangely enough my Etihad Guest card was not accepted.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Brussels Airlines customer review

(United Kingdom)

The flight to Zurich costs over €1200 in economy - a destination once served by Virgin Express for less than €100 return! This disgrace compounded with the fact that the Brussels Airlines plane is a very cramped old dirty plane!
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Brussels Airlines customer review

(France)

BRU-TLV. Service ok plane on time but Brussels Airlines operates A319 on this route. This is a very cramped plane seat with small pitch and hard cushion. Almost impossible to sleep on this night flight. Business seat is a joke - at least fare was competitive.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Brussels Airlines customer review

(United Kingdom)

Brussels to Philadelphia on Christmas eve or at least we tried. Brussels Airlines was supposed to get us to London so we could get our connection with US Airways. Due to weather conditions flight got cancelled. I am not complaining about the cancellation weather conditions are beyond anyone's control however I am complaining about the lack of information and help given to us from this point on. We were rebooked re-cancelled they lost our luggage on the way and there is no way to get through to their luggage tracing department they just do not answer any calls! When you send an email to their Baggage department you do not get an answer either let alone an automated message saying they received your mail! It does not stop there. Brussels Airlines changed my return flight to London with US Airways without consulting me and decided to change it to return to Brussels even though I live in London. I still to this day do not know why! They had to add a flight to my itinerary so I could get home to London. To this day I still do not have my luggage and have not been contacted once. My emails and calls remain unanswered. I have never had to face such problems in all my previous travels with any airlines.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Brussels Airlines customer review

(Belgium)

Brussels to Bilbao on 25 December. No delays were indicated on the website nor at check-in. But when departure time arrived things got wrong. A 1 hour delay was announced. After a while change of gate and an airplane was there but no crew! On Xmas day there was not much traffic and runways were active. Some passenger had been going to the airport for the 3rd consecutive day due to cancellation linked to snow. A new 1 hour delay was announced with no clear indication that the flight would leave. There were children old people and a pregnant woman. We had to pressure and harrass the airline agents to get food vouchers as legislation provides for. Eventually we left with a 3 hour delay. Information was non0-existant. Flying with Brussels Airlines is a poor experience.
Seat TypeEconomy Class
Value For Money 12345
no