Brussels Airlines

FCO-BRU-OSL. Early bird flight out of Rome A320 boarded last and ignored assigned seat in crowded forward section aiming for empty row at back of plane. Ended up in last row. Excellent legroom! And recline! A pleasant surprise! Seats are the new light-weight paper-thin plastic buss-like product so many low-cost carriers adore - hence comfort is in accordance. But the legroom and the recline on the last row of this A320 was superb. Downside Cabin staff yapped without pause in aft galley for the duration of the flight. BRU-OSL: A146. Like stepping into a time-warp. 1994-style cabin (at best) but again great legroom and recline! All male cabin staff - friendly. If price is right would fly again - solely because of the ample legroom and comfy recline. Which are the only things that separates this carrier from below par low cost everyday standard air travel.

Brussels-Rome return. Good fare excellent flight new plane comfortable seats polite and helpful staff both flights left on time.

We boarded in Brussels (20-01-13) and sat in the chilly cabin for 5.5 hrs and waited before we finally departed. No free drinks or food served and very little information was given about the reason for the long delay. Once we landed in Copenhagen we were not informed that no ones luggage had been loaded onto the plane. Naturally everybody went to retrieve their luggage at the pickup area with the official information saying that our luggage would be arriving on the belts shortly. Everybody ended up waiting almost another 2 hours for their luggage to arrive with another plane with no official information given about the reason. So in conclusion: Brussels Airlines is poorly managed even down to the most basic services. I would much rather pay a bit more for my plane ticket next time around to avoid using Brussels Airline.

BRU-PRG Airbus A319. In business class the space between the seats (I was in the second row) was no more then in economy class. Food was nothing special 2 wraps and half a sandwich. I choose an airline for good quality at a good price so this was my last flight with Brussels. Service needs to improve!

BRU-NYC in Economy. Very nice experience over all. Check in and pre-boarding a bit confused but ok. Seat pitch very nice for economy and being quite tall really a plus. Cocktails and snacks served after take off followed by a quite good meal for economy. Followed by coffee and the and ice-cream. They could have come through the cabin with water more often and in general the cabin service was correct but somewhat reserved. In-flight entertainment quite good with personal screens and a nice selection. Altogether a very nice economy experience.

We flew from Brussels to Yaounde Cameroon. The plane developed engine trouble and Brussels Airlines kindly provided luncheon vouchers. When it became clear that our flight wasn't going anywhere we were bussed to a very nice hotel for an overnight stay and given dinner and breakfast. The flight took off the next morning without delay. The service was first rate and they even gave us chilled champagne in economy class! The food was hot and tasty the entertainment units were very good the seats were comfortable with more legroom than Air Canada and the cabin crew were friendly and accommodating. The return flight was just as good. It's Brussels Airlines for us in future!

SN 3292 TLV-BRU Mon 12 Nov 20122. SN 3291 BRU-TLV Fri 16 Nov 2012. Basically OK. The seats are fairly comfortable though I wish they would recline more service OK security good food bearable the main con being the lack of entertainment.

SN Brussels Airlines - C class Bristol Brussels. Terrible check in and boarding unused c class counter agent was a disgrace and rude. Not at all apologetic. Some golfers flying cattle class were checked in first. Wonder why? The whole process including "fast lane" is a laugh - a shame because later on all went well. SN were using BMI plane for this very short leg Bristol Brussels cabin service was quite ok smallest commercial pax plane I have ever boarded. Only me C pax in cabin Very experienced and pleasant crew - Bristol based. On time at arrival and luggage too. Would fly SN again and would recommend!

LHR-BRU-LHR. Almost empty on the way out almost at capacity on the way home. Both flights on time and although the seats were reasonably comfy the leg room was pretty tight. No inflight service for economy everything is for purchase but as it's only 45 minutes or so in the air this isn't a huge issue.

BRU-LHR on what was supposed to be a short flight but given the usual LHR delays arrived half an hour late. Basically no service onboard flight half-empty. Besides the free checked bag minimal difference from any true budget carrier. Comfortable seats clean interior nothing to recommend besides.