Brussels Airlines

Washington-BRU on Nov 21st. Newly equipped Airbus for this flight. Perfectly on time. I am a frequent flyer of Brussels in Europe. The worse disappointment on this airbus is the poor comfort of the economy cabin. Compared to Lufthansa you seem to sit on a wooden bench! The video equipment is latest generation though the least as you can't manage to sleep!

BRU-MRS-BRU end of October Plane was an Avro RJ100. I sat on the first row so the leg space was very good. The dinner consisted of meat and vegetables (BRU-MRS) and of ravioli's (MRS-BRU). We also received a salad chocolates and a hot bread. The staff were very nice.

Flew SN 515 1 Nov 2013 evening service BRU-IAD. A very pleasant experience. Beautiful and clean Airbus 330-200. The ground staff as well as the cabin crew dedicated and professional. The meals were generous and served with a smile. A great flight and fully recommended.

I flew with Brussels from GVA via BRU to DKR and thereon from PNR via BRU to GVA. I have to admit that this was a very pleasant experience. The inflight personnel were very polite and helpful ready to attend to any request. The only question that they were unable to answer on my flight from PNR to GVA via BRU was which city would organize the Olympics of 2020 since I was flying back on that exact date. Having flown with SQ/LH/AF/TK/LX I would rate them equal to SQ business class.

Brussels-Dakar return in economy. Very pleasantly surprised. Smart new cabins on A330. Comfortable seats with adjustable headrests and best economy class legroom I encountered for a long time. Very tasty food outbound (nasty in-bound) no problem getting top-ups on drinks. Flights on time both ways cabin crew friendly and efficient. Brussels airport a much nicer place to be than Paris CDG the other main hub for Africa flights. Only let-down was the in-flight entertainment. It's a modern on-demand system with a nice big touch screen and useful USB port but choice of movies and music was poor and the flight map function too clever for its own good - it seemed to endlessly show places hundreds of miles away with silly captions like 'historical city of Venice' and only occasionally made it clear where you actually are!

I flew with Brussels airlines yesterday evening from Brussels to Venice. Short delay of 10 min flight quite empty so had two seats for myself. Aircraft looked old when choosing the seat via online check- in it showed an emergency row seat with extra legroom but there were no emergency exits in the middle of the plane. In economy light drinks and snacks only for purchase which I think is poor for a proper airline - especially when € 150 more expensive than Ryanair. Staff pleasant enough.

FLR-BRU 7th October. Checked in at 10.30 for this flight which was scheduled for departure at 12.30. At 12.30 no plane and announced a departure at 12.50 but at 12.50 still no plane. After a while we found out our plane landed in Pisa. Information was limited and unclear. At 14.30 we were bussed from Florence to Pisa (where we had to go through security once again). In Pisa our flight was not on the board but after a while we were called to the gate and finally took off at 16.20. Pilot excused for the delay and said he had to land in Pisa due to bad weather above Florence and he only had for 15 minutes spare fuel. I heard about limited fuel amounts with low cost carriers but prices at Brussels Airlines are all except low cost. As compensation for the almost 4 hour delay we were offered as compensation one free coffee tea water or soft drink! We were handed a menu as if we wanted some food we could buy this from the menu. I do not understand what Brussels Airlines is doing in the Star Alliance Group I am a frequent traveller but SN just always leaves me with very bad experiences. This flight certainly didn't make it any better and I will try to avoid them in the future as much as possible.

A big disappointment: Check in was a total disaster with a messy line up lasting for ages and inefficient attendants. Seating and staff service on board are like those of a low cost airline. Food and beverages were the only part of this flight that was not below average yet that does not help much when the whole journey is so uncomfortable.

12-15 September 2013 - MAN-BRU-MAN. Outbound flight was on behalf of Flybe Dash 8 - delayed by 40 mins plane interior bright. Flight attendants very helpful complimentary drinks and snacks provided on return journey also. Pleasantly surprised with seats - wide and plenty of leg room. Downside is that seats were bookable upon check - in online 24hrs prior to departure. Return journey from Brussels - Manchester - the departure gate was changed twice and on both occasions only notified 20 mins before we were due to depart. It was our first time using online check in - smooth transaction good inflight service. I would fly with Brussels Airlines in the future.

Flew round trip from BRU to JFK with Airbus A330-300 in general I was very happy with whole flight I am 196 cm tall and the legroom in economy cabin was excellent food as well as service on board was excellent too. I would highly recommended to fly with Brussels Airline and I will definitely fly with them again.