Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 560 reviews
4/10
3 star Skytrax Rating
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1/10

Brussels Airlines customer review

(United States)

I flew Brussels Airlines on a code share trip with United (where I am a mileage plus platinum) and was very disappointed. Brussels Airlines employees don't care about customer service. They did not assign me a seat until I was at the airport and by then only a middle seat was available on a 6 hour trip to Yaound Cameroon. There is no customer service phone number that works so you can't even complain. Their service is below standard. By contrast on the return flight the United code share airline was Lufthansa who upgraded me to business class without my asking for it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
8/10

Brussels Airlines customer review

(Belgium)

BRU-NCE-BRU: Flight booked using miles. Was booked in B.flex. Seats in the front of the plane free middle seat on both flights. Outbound flight was in the afternoon with tasty pizza and several drink services (received a couple of wines). Inbound flight was an early morning flight on which we received the typical monty's breakfast wrap. Neuhaus chocolates on both flights. Both flights arrived early. Only negative: long wait for the luggage in Brussels.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(Belgium)

BRU-Porto. Despite checking in on-line the queues at Brussels were painfully slow and long with check in desks (particularly luggage drop off) woefully undermanned. The situation was not helped by the new weigh your luggage and print your own luggage tags check in desks which people appeared to be struggling with. Despite a late change of gate flight took off almost on time and was pretty uneventful. The A319 makes a nice change from the Avro 100s. Service was pretty perfunctory from the usual Brussels Airlines older hostesses who whilst being professional showed little real interest in passengers - and certainly not those in B lite economy! Brussels Airlines have become very expensive and I will only use them again if I can find a reasonably priced ticket and because they fly from Brussels (and not Charleroi!).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

Brussels BRU - Moscow DME - Brussels BRU. Good service clean and modern cabin comfortable seats (even in economy) and good food and drinks. The chocolates you get with your coffee made by the prestigious Belgian brand Neuhaus is a nice touch. The crew handled a drunken passenger very professionally and correctly. No entertainment but short haul so not really necessary. In comparison to other airline companies fair price. Will fly again and would definitely recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Belgium)

BRU-DME-BRU in b.light (lowest economy fare). Enjoyable flights on nearly full A320 aircraft. Comfortable seating and despite being in the lowest fare class a complimentary cold meal including pre-dinner drinks was served on this three hour flight. No in-flight entertainment. 45 minute delay on leaving Moscow no explanations given by ground staff. Excellent value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Belgium)

Brussels - Toulouse in B.Flex. They have great staff at check-in at the gate and in the air! We were seated in the front of the cabin as we had a B.Flex ticket. We received a warm and tasty snack together with a drink. We had the choice between wine soft drinks beer coffee and tea. After the service the friendly purser asked if we would like to have an other drink. Before the descent the came with Neuhaus chocolates. Captain and purser were saying goodbye when we left the aircraft.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Belgium)

Flight from BRU to JFK A330-300. Everything was perfect and the staff really professional. Flight arrived on time and travel time not seems to long thanks to multiple "food time" and entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Brussels Airlines customer review

(Czech Republic)

Prague via Brussels to Lisbon. We had bought our tickets several months before the trip. During that time the flights were changed at least 5 times. New departure was worse and worse. We chose the flight only because of the time of departure. From both noon or afternoon departures they changed to the first morning flights which was after 6 am from Prague for example. We did not agree they offered us to return money only or to take their stupid early flights. On time when they offered us to return money for tickets the price was about 100% higher. This is the only airline where staff do not say good morning and good-bye to passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Brussels Airlines customer review

(Belgium)

Toulouse to Brussels on 4 August 2013 was 3 hours late. I had a b-light ticket so expected no service (I live in Belgium and know the airline). However I found out entirely by chance that there was a delay - SN knew because the delay had started at the Brussels end - but there was no attempt to inform passengers at any time. The monitors announced boarding times and "Go to gate" at the normal time but no staff no plane. No attempt at any time by SN or other staff to inform or provide even water or a snack. When a bored lady appeared at the gate (the plane had landed at last) she treated the passengers' complaints/requests with bored derision. Same thing on board: a free drink as long as it was water or a Coke. I asked for a sandwich. Sure that will be 3 Euros please etc. Avoid this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Brussels Airlines customer review

(Belgium)

JFK-BRU upgrade in Business Class. JFK-BRU is a flagship route of Brussels Airlines featuring their new cabin. Seats in Business are excellent full flat bed with a lot of space. Actually gives an impression of more space than on the seats in diagonal you can find in many business class cabins (e.g. Air Canada). Food was very good decent choice of wine. Good to see Belgian items on the menu (even from JFK): spa water neuhaus pralines a taste of home abroad.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes