British Airways customer review
J Rose (Australia)
LHR-AMS-LHR in Club Europe on A321. Nice service for a short hop. I think BA's Club Europe product is better than their long haul product. No flat beds but aircraft were in good condition cabin crews professional efficient and genuinely nice. Food was actually edible with a cheese and charcuterie plate. Both flights delayed due to Heathrow congestion and Amsterdam weather but other than that a pretty good experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alastair Finch (United Kingdom)
Flew BA1385/175 MAN-JFK. First flight full but smooth second flight on old but clean 747 with good leg room. Wifi and food good. Was just thinking as we were landing early what a good flight it had been when landing was aborted abruptly and we circled again eventually the captain said that two warning lights had gone off but the problem appeared to be rectified his manner remained calm and the plane landed safely me and several around me were obviously very anxious.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Gursoy Metin (Turkey)
17 April 2015 Airbus A320 Business Heathrow to Lisbon. A total waste of money. The food was horrible. A couple of sandwiches and a lousy bread served with jam. There was no entertainment system and the only difference I could find from economy was that the middle seat was empty and a portable table was placed between the arm rests. The seat pitch was pathetic and could not even get a rest. I am very disappointed that I did not choose TAP instead of British.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
F Mackirdy (United Kingdom)
LHR to SYD on 1/3/15 and ACK to LHR on 14/3/15. After some poor reviews I was a little worries as to the quality and whether premium economy would be worth the extra cost. I have previously travelled down under with Cathay and Malaysian and wondered how BA would measure up. I was pleasantly surprised. Cabin on both planes was clean staff mostly attentive (Hong Kong leg to Heathrow staff were worst of the 4 legs - ok but didn't seem overly interested in going the extra mile). As a taller person I appreciated the additional legroom and recline although when passenger in front reclined it is tricky to get out of your seat. I had veggie meals which were generally tasty and as usual served prior to everyone else - i did have to remind staff on the last leg to offer me a drink when they served everyone else's meal. Film selection was excellent - travelling shortly after Oscar season meant most of the big nominated films were available! I will definitely pay for PE again on long-haul.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
K Jona (United Kingdom)
My experience on return BA flights to LHR to Tokyo Narita in April 2015 scores very low. I used to fly on Virgin Atlantic for the same journey on Business Class for the past 10 years so I have something to compare and the fare is always more or less the same between those 2 airlines. Conclusion is that you get far better value and service for money for the Business Class on Virgin was my impression. BA T5 lounge is very photogenic but the reality is quite 'basic' and cheap decor. Selection of food and beverages is limited. In the end I got fed up so I left the lounge to get better food from Wetherspoons! Since I'm small both airlines seats are fine to get a good sleep. On BA you'd still have to pay to select your seat despite paying thousands of pounds! Also if you are in the middle aisle on BA you are right next to a stranger which is awkward. BA gives out Elemis kits. Food: on BA there is a 'fixed' options. For the dessert you have to choose either 'cake' or 'cheese'. Not both. Also not too different a menu from Economy class. BA's service felt extremely limited they don't know your names they just do the very minimum service. BA disappointed me.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Vines (United Kingdom)
My return flight from Heathrow to Bologna last week reminded me of how good BA is for short haul in economy. Even a two-hour delay because of technical problems on the outgoing flight did nothing to change that view. The pilot kept us up to date on what was happening. The crew were charming. OK the snack of a sandwich on such flights is pretty basic but the whole experience is so much more civilized than on budget airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
H Stewart (United Kingdom)
Gatwick to Thessaloniki return. Outbound ok not fantastic but certainly not bad. However where BA scored was on the return. At check-in the clerk was all prepared for my wife and I even though we were on separate bookings including ready printed lounge passes with my guest pass stapled to her own. Maybe a little thing but it made a difference.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
G Scholes (United Kingdom)
DEL-LHR BA 256. Seats 17AB downstairs in business class in B747-400 G-BNLY. The aircraft is an old lady now but the interior is well maintained. Her age was most noticeable looking at the in-flight screen. I have become used to the clarity of modern screens and the faded dim and blurred old fashioned moving map and flight information screens are a relic of a distant past. I have made several long haul flights with BA in Business Class recently and have decided that I don't like the standard BA model business class seat. There is nowhere to put small items like glasses pens landing cards and so on. There is a drawer at floor level suitable for shoes and other items you will not want during the flight but to access it you need an upright seat and have to sit well forward to lean down to it. There is no foot rest integrated into the seat one you can adjust to your own preferred level. At the front of the seat pod is a flap then can be lowered by getting out of the seat. It is not strong and so can not be used as a seat and is not an ottoman. Clunky and peculiar to BA it is not a design feature that enhances the seat. Individual seats feel narrow and the window seat pod facing aft is accessed through a narrow entrance leading into a snug and very private space. Thoughts about coffins come to mind. When the passenger in the row behind has their seat flat their feet cross the entrance to yours and have to be stepped over to exit. Seat 17B was a poor choice. It is just aft of a set of catering cupboards that are frequently accessed during meal service and a washroom that seems to be in use almost continuously with queues stretching past the seat after meals and before landing. On the good side the seats are well contoured and comfortably padded.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Gurevich (United States)
10 April 2015 Airbus A320 Business Heathrow to Rome FCO. A total waste of money. The food was "tea" there was no entertainment system and the only difference I could find from premium coach or regular coach was that the middle seat was empty and a portable table was placed between the arm rests. As alcoholic beverages are provided for all classes there's nothing to be gained there the seat pitch was pathetic and aside from having the middle seat empty the only benefit to be had was boarding and de-planing first. Don't waste your money unless someone else is paying for it.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J McDonald (United Kingdom)
Flew BA256 from Delhi to Heathrow - usual BA issues which have been repeated here many times. Firstly the First cabin was not clean (at all) with debris on the floor food still in the seat - it's pretty pathetic when you have to spend 5 minutes cleaning your area when you board! The food - the food can only be described as truly awful! To be honest I would be complaining if I received this standard of food in economy - the starter was a watery oily leek and potato soup and for the main two small lamb chops overdone in gravy with 6 tiny potatoes that deflated when pierced with a fork. I did not bother with desert! Afternoon tea served up (probably) the worst patisserie I have ever had the displeasure of tasting - completely inedible. The cabin crew were good and pleasant however I was not offered any bottled water for a 10 hour flight. It would seem to me that BA are a budget airline trying to do luxury and failing horribly. Surely management cannot be happy with their current standards but I am struggling to see any level of improvement (I take at least 1 first class international flight every year). Have flown BA for 15 years will now be trying other airlines. The lounge (not run by BA but used by BA) at Delhi was very good indeed.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
