LHR-FRA in Club Europe. First part is not really a review more a rant. I travel a lot for work and always try to fly BA whenever possible and so am lucky enough to have a Gold card So for our annual vacation I was looking forward to hopefully getting us all (wife plus 9 year old daughter) into the First Class lounge at LHR as a nice start to our holidays sadly the staff member on the door said no. - yes I know you can only normally sign in 1 guest but for my other 50+ flights a year I never sign in anyone! Still no joy-computer said no. So I asked the guy behind me if he would mind signing my wife into the lounge at which pointthe staff member told him quite aggressively 'that is not protocol'. We walked away having been made to feel like naughty kids. Rest of the trip was fine-In fact I would go as far as to say the flight was excellent-really friendly cabin crew who made us feel welcome and gave us a good start to the holidays. Actually I would say this was BA at its best (having just seen them at their worst!). Score given here reflect the good service in the air (would give almost full marks if not for the ground staff behaviour).
Business Class |
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Food & Beverages |
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no |