British Airways customer review
R Mehta (United Kingdom)
NCL-LHR return. Great alternative to rail travel which is sometimes more expensive. Check-in was a breeze on both sides. New comfortable A320 cabin old ones were really aged. A choice of snack and drink were served with options for alcohol. Delay arriving into Heathrow as usual the airport is really over capacity and limiting BA as an airline. Annoyed that you are no longer able to choose your seat on hand-baggage only fares!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
W Roberts (United Kingdom)
Flew from London Heathrow to Rome Fiumicino. Flew the same route last year too and both times it was excellent. This time our flight was operated with an Airbus A320 with slim line seats that looked brand new. These were very comfortable for a short haul flight and the leg room sufficient. In-flight catering was excellent. Coffee was a bit weak but the sandwiches were delicious. This time cheese and ham doorstop with white bread. I expected good things after last years flat bread and was not disappointed. Cabin crew were very friendly and efficient as were the airport staff. Boarding process was fast and efficient and on both flights at arrival and destination the aircraft was at a jet bridge so no need to board a bus. Flights departed and arrived on time. Will definitely fly BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
H Lowe (United Kingdom)
LHR-SFO-LHR. Missed out on the A380 and both legs were in a 747-400. Planes were old but well maintained and clean so no complaints there. Outward leg was excellent with good food and great cabin service. On the return leg the lady in front fully reclined her seat immediately after take off and went to sleep leaving me with just about the same cramped space as you have in Economy. Even during meal service cabin crew did nothing to alleviate the situation. Very disappointed with this aspect and also with the breakfast. How many people on this site have complained that they do not want a hard croissant and sweet cereal bar for breakfast. BA are you listening?
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Bob Motto (United Kingdom)
Club Europe LHR-AMS. The boarding process was a joke we had to take the bus to our aircraft. In the boarding lounge they asked for all Club Europe and Gold and Silver to come forward and board the bus then they let all of the remaining passengers board the bus which made priority boarding a total joke. They should follow the same process when flights land at a remote stand and have a separate bus just for use by Club Europe passengers at least when departing Club Europe passengers would enjoy their priority boarding. I understand there is a need for on time departures but BA really need to ensure that where priority boarding is taking place their Club Passenger receive it.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Stephen Mordey (United Kingdom)
BA 1321 Newcastle to Heathrow 1/4/15. Check in at Newcastle was as always very fast and efficient. Once on board the cabin crew did a great job of welcoming everyone. A great crew offering old school BA charm at it's best and no small achievement considering the very early departure time. New and very "compact" seating which seems to be the new norm for economy class travel on short haul European flights. Flight arrived at T5 not quite on time as I remember but hey ho not at all bad.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Smith Christine (United Kingdom)
Flew Gatwick to Kingston 13/3/15 return 27/3/15 big disappointment had to climb over strangers legs to leave seats. Not all options of food available if your at the end of the meal run. Need to pay to sit together separated from my husband who was next to a nice bloke who was happy to move so we could sit together BA did not even try to accommodate us. Not worth the money Virgin far superior from their lounge to the flight. Will never travel BA long haul again be warned don't waste your money.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Stephen Mordey (United Kingdom)
BA1326 Heathrow to Newcastle 22/4/15. Checked in at T5 by an agent who should train some of the others. Very welcoming instantly struck up a conversation with me this person was a credit to the company and a much needed one. The good experience ended there. Punctuality reared it's ugly head once more. I've recorded this repeatedly. Departure was delayed 45 minutes. Not the end of the world but an inconvenience which happens so regularly I can pretty much count on it. It's a shame BA can't address these issues and get flights operating to schedule the majority of the time as other airlines are well able to. Once on board BA is like a tale of two airlines. Some crews are excellent others just lack professionalism and behave rather strangely at times. Possibly this may stem from the two tier or mixed fleet system. But whatever the issue may be crew quality and service is inconsistent. When we landed at Newcastle a crew member announced that the flight was only 30 minutes behind schedule! Well marvellous not in my opinion. Having just flown around the world on another airline which was able to operate twelve out of thirteen flights either on time or ahead of schedule I have to say that I remain generally unimpressed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Gary O'Neill (United Kingdom)
Hong Kong to London in World. It was on the A380 - first time aboard and must say I was impressed. A much better experience than the Emirates A380. Great mood lighting large windows. Nice to have a number of small cabins on both decks. Friendly service from the crew.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Hadjinicolaou (United Kingdom)
BA662 31st March. BA662 14th April. BA makes us think 'better quality'. However the flight to and from Cyprus is now disappointing in terms of food offered. The duration is over 4 hours and it is not acceptable for them to offer 2 cold sandwiches.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Patrick Ferrall (United Kingdom)
BA 730 LHR-GVA 20 Apr 15. Are fooling no-one with their new Club Europe Business Class seats - they look nice - but are too close together providing extremely poor legroom! As a regular London to Geneva traveller I will go back to flying Swiss! The decision to change this is almost as bad as the stupid decision to have seats facing backwards in Club World where you have to face strangers and climb over others to get to your seat. If you can't fly First Class with BA choose another airline until they remedy these issues because their Business Class product is rubbish!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
