British Airways customer review
Denise Hanlon (United Kingdom)
BA0567 15/6/15. There was a delay, which I understand and accept. This crew were helpful and went out of their way for me and my travelling companion as we were due to make a very tight connection to travel home by other means. It was unfortunate that my travelling companion's bag didn't make it on the outward journey, particularly as our break was only 5 days long and we had pre-booked travelling plans for the day after arrival.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to Milan Malpensa |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Richard Vines (United Kingdom)
I flew from Seoul to London, business class and was surprised how much better the food was than in first. It was interesting and enjoyable and attractively presented. If only BA would abandon the bizarre seat configuration in business, it would be very good. The service was OK, if a bit inattentive, but it is embarrassing to have the attendants slide down the screen every time you need anything. You find your face inches away from that of a stranger. Fortunately, I now know which seats to pick to avoid climbing over my neighbour to reach the aisle.
| Aircraft | boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Seoul to London |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Nazira Khatun (United Kingdom)
I flew out on the 8th June 2015 and all I can say is that the staff, flight and service was excellent. We had a little issue with the flights as the people we booked it with made an error on our tickets but BA sorted this out in no time. I will definitely be flying out with them again and I will recommend them. Service on the plane was excellent.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Turkey |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
3 reviews Nur Afiqah Rahmat (United Arab Emirates)
I fly with this airline almost every other weekend from Abu Dhabi to Muscat. Throughout (I think so far 7 trips with them), they have never had any delays with me, and even if there has been, it would be a maximum 30 minutes (and still be able to arrive in Muscat on time). Staff are professional, yet friendly enough to chat to. It would be excellent if there was a flight from Muscat to Abu Dhabi at an earlier time (the only ones available now is one that arrives at midnight). The only downside to this airline is that the Highlife shopping is not available for that Abu Dhabi - Muscat due to the short duration, even if you booked and paid for the items online and were hoping for an onboard delivery.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Abu Dhabi to Muscat |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Harrison (Canada)
Ended up on a 25-year-old 747, the second-oldest in BA's fleet, and boy did it show. The cabin was seriously dated and in need of a good renovation, but I guess this aircraft will be retiring any day soon. The outbound flight was on a nicely retrofitted 777 with comfortable spacious chairs and excellent, clear and larger IFE screen. The screens on this 747 were tiny and and very poor resolution by comparison. Nevertheless, the service was usual good BA standard: courteous and efficient, with decent enough food (better than in past years, when revolting soggy pasta seemed to be the norm). Despite the ancient and not-up-to-standard aircraft, the flight was pleasant enough.
| Aircraft | B747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to YYZ |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Steve Gatenby (United Kingdom)
We were boarded quickly but suffered a weather delay of over an hour because of localised thunderstorms. Throughout this time, the cockpit crew kept passengers updated and after about 30 mins water/juice were offered before being advised that we would soon be cleared to depart. The cabin was clean and the crew friendly and polite with apologies about the delay. Breakfast snack just ok but only a short flight. In my view BA in general do short haul well, but really need to improve their long haul product.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LGW to VCE |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Andrew Gascoyne (United Kingdom)
Terrible. Flight time is well over 2 hours. Seating is like Ryanair, but we are talking BA Club Europe. Which genius decided that 30 inch is sufficient for premium passengers? No idea what to do with my legs. It's impossible to use my laptop. This is not business class. Very uncomfortable flight, especially for the money I paid. BA - rethink!
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to SOF |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
James Williamson (United Kingdom)
28th May 2015, LHR-DEN, B747, Seat 29A. Paid £55 extra for Legroom seat which was good though the width is very narrow. Lady in seat next to me kept fidgeting And her arm kept twitching into mine the whole flight which was annoying. Flight was on time and cabin crew were all very friendly. Food also was pretty good for economy. 747 is really showing her age now, though the cabin was clean, tidy and in good condition, it was old in style and very noisy. The entertainment system is also quite long in the tooth with a small, blurry, screen. Pretty good flight though.
| Aircraft | B747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR-DEN |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
James Williamson (United Kingdom)
9/6/15, ORD-LHR, 777-300, Club World, Seat 13b. Had booked as World Traveler Plus but was upgraded pretty close to departure. This meant I did not have any time to get a meal before hand and the meal on board was both small and not very good. Would have been better with the economy mean I think. Breakfast was pretty poor as well with
several items not given out. Other than that the crew were excellent and very attentive. The seat was full lie flat though pretty narrow I thought compared to other carriers Business class. Entertainment system was also very good and up to date.
| Aircraft | 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | ORD-LHR |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
James Williamson (United Kingdom)
10/6/15, LHR-GLA, A321, Seat 9A. Was able to choose this seat in advance which has plenty of legroom as no seat in front. Flight was pretty full. Cabin crew were all extremely friendly and helpful welcoming every passenger individually. Flight was delayed by difficulty in storing the silly amount of carry on baggage people brought on board. Some stuff was obviously way bigger than the allowed size. It took ages to get it all sorted which was ridiculous, however the crew kept smiling though it all. Again new configuration seating which I found pretty comfortable. Drink and snack was served as usual. Landed nearly 30 mins late to discover my baggage had not made it from GRR which was quite annoying. Overall good flight though.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR-GLA |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
