British Airways customer review
Sasha Guignard (Ukraine)
Flew from Kiev to London on their Airbus 319 in Business Class. Leg room was not so good but otherwise seats comfortable. Food served was good. We departed on time and arrived 10 mins early. Immigration queue in Terminal 5 was very long and slow and my bag was waiting for me once I got through. A nice flight.
| Aircraft | Airbus 319 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Kiev to London |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Lee (South Africa)
This is more of a general review having travelled almost exclusively with BA longhaul as a family for the past 3-4 years. I highly rate BA for families. On our travels I have found the BA staff inflight: 1) To be sympathetic towards my wife and I with having infants. They have offered quiet areas during service (on the A380) to help settle our baby. Left us to last for dinner service if we were in the middle of settling the kids (nothing worse that being made to take a tray of food when all you want is your kids to sleep). 2) Friendly and attentive, but maintaining professionalism. Crew are not servants to passengers. They have a fairly strict roster of duties to attend to but I find that they are more than happy to help at the less peak times. They are less inclined when they have 300 people to feed. It figures. I am fortunate to regularly travel longhaul for business and so reach Silver tier on an annual basis. Having BC check-in is a great bonus for checking in a family - shorter queue etc. The greatest perk is that as Silver I get 2 bags at 32kg each. Not only that but when I travel with my family, my wife and eldest child get the same allowance as I do and our infant gets 23kg bag. Plus car seats and pram free. That is a huge allowance and makes packing less stressful. BA are a professional outfit and get you where you are going, I have no issues with them and find them value for money. I could not care less what the food is like. I fly to be on time and get good connections. Heathrow T5 is great.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Ross (United Kingdom)
LHR to YVR return. Hard earned Avios points trip. Had been 3 years since I last travelled Club World and not much changed. The lounge at Heathrow was very crowded. Afternoon Tea time so just sandwiches, cakes and soup available. Sandwiches were fresh and very nice. Plane as a 747 that had seen better times. The seat was clean but tired looking. The biggest let down was the screen that was blurry in comparison to the Bling Airways screen I had in economy. The main meal was really nice. Beef fillet that was tender and cooked. Side Salad full of flavour and Mediterranean starter that I wanted more of. The 2nd meal was "afternoon tea" of 3 finger sandwiches and a piece of chocolate rocky road. A real cream tea would have been better! Seat comfortable upright and in sleeping position. Got plenty of rest and sleep both ways. Coming back the lounge in Vancouver is above the gate. Just enough seats. Nice snacks. Another nice meal on board, spoilt by a dry bread roll. Breakfast was a big disappointment. Expecting a cooked English breakfast we got fruit in a plastic box followed by an egg and bacon muffin. I took one bight of the muffin and it mad me want to gag. Good crews on both legs. Bags came out priority so big plus to BA. As a free plus taxes and surcharges trip it was good, but BA need to improve if they want to lead the pack instead of being just average.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London-Vancouver return |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Brown (United Kingdom)
Club World from LHR-ORD. Busy flight on the ageing 747-400. Seats comfortable as always and a calm cabin on the Upper Deck. Only fault were the crew. They seemed just out of training school. Although very pleasant and friendly, the two made quite a few mistakes with orders and drinks and appeared nervous. Flight left and landed on
time. An all together good experience.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR-ORD |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Kevin Barrance (United Kingdom)
This review refers to a return trip from India BOM-LHR in Premium Economy. The seating is fine in this class and is definitely worth the extra from standard economy in terms of the leg room. However that's where it ends. The service compared with Business which I travelled out in, is woeful. The BA cabin staff seem to treat anybody not flying in Business or First as second-class citizens and barely do their job. That and the awful food - the worst I've had on a long haul flight has made me seriously re-think my choice of carrier next time I fly the route.
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | BOM-LHR |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Kevin Barrance (United Kingdom)
This review concerns LHR-BOM in Business Class. I'm not a fan of the BA business class seating. It's very awkward to access the aisle from a window seat and also the practice of having your meals passed over a retractable divider is difficult for both the customer and the flight attendant. Having said all that, the service on board was great, the stewardess looking after my side of the cabin was chatty, friendly and couldn't do enough to help. The seat itself is OK, not overly comfortable but I did manage a few hours sleep. Food is not great on BA though.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR-BOM |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Tompkins (United Kingdom)
Family of 3 - 747 out (upper deck) 777 back. Fortunate to be a silver member so get to allocate seats when booking. Flights on-time out, 1 hour delay on return, reason late inbound aircraft (really useless excuse). On departure no knowledge of which gates would be used for this and many other flights so both main lounges by security in T5 hellishly overcrowded. Assume the remote lounges would have been empty. 747 tired with ancient entertainment system but quiet upper deck, 777 the same except crowded and busy on the only deck - although both did have new first class so some upgrading had occurred, just not all of it. Crew however excellent throughout in both directions so well done, particularly return leg which had considerable number of young children making for demanding work. Food both directions actually quite decent, continual drinks service for first half of flight e/w then help yourself in galley. Good value as we gained big discounts when booking a holiday package. Had I paid full fare would have been very disappointed though, doesn't near match up to the main opposition these days - too many seats in an inconvenient layout. I do wonder if BA have given up going for the business traveller in premium classes on some long haul routes now (as they have for short haul club) and now see the higher spending families as their revenue source - maybe that's why we got the antiques to fly in.
| Aircraft | Boeing 747 / 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Charlotte Stiley (United Kingdom)
Travelled from Venice to Gatwick on 28th May check in staff rude and unhelpful plane seats and food trays dirty and seats very worn and uncomfortable. Lady next to me had her arm rest fall off during the flight. Food for my daughter inedible. Attendants very lacklustre. Nappy changing table fell on my mum whilst on the toilet attendant suggested we sue BA! Wrote to BA to complain got fobbing off email in return. Won't be wasting my money on business class again. Shocking service and standards from start to finish.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Tarun Thadani (Singapore)
Worst customer experience on BA flight. I have a confirmed flights for British Airways from Singapore to Sydney for tomorrow. When I tried to check online the system did not allow me to do online check-in. I called the BA contact center in the UK and was shocked with the response received. The person told me that there is a difference between confirmed booking and confirmed seating. Essentially BA wants to sell their seats at a premium. They arm twist the passengers and make lame excuses that although you have confirmed flight bookings it doesn't mean you can fly unless you get the seats allocation. We are travelling as a family but got scattered seats. Very embittered with the overall experience. Will never fly again with British Airways.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Thomas Varughese (Canada)
I had this terrible experience of traveling British Airways from Heathrow to Calgary. The plane was parked in a no-mans area and we were bussed to the plane. To my horror I had to climb through the stairs with my carry on bag! The width of the seat and the leg space is the smallest I saw in my 40 years of travel experience. It's a shame that that the airline is using this kind of carrier for a Transatlantic flight. The quality of food is one of the worst I have ever seen. I picked the non-veg chicken item the taste and content was hopeless. The container was marked for expiry as 28/11/16 07.53 an expiry after 18 months but marked for the hour and minute. The only positive thing I can think of in this torture for 9 hours is the attitude and service of the cabin crew they were great.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
