British Airways customer review
John Gray (United Kingdom)
It appears BA continues to adopt a “do as little as possible” for this route, presumably due to their monopoly. The aircraft and cabin is looking tired/old, and decidedly mediocre compared to recent business class flights with Emirates, Etihad and Qatar Airways. Outward excellent service from cabin and flight deck crew. My seat (2K) was shockingly filthy. It had been cleared since the last passenger, but I noticed much ingrained filth e.g. food /drink splatters on the cabin wall, crumbs in seat folds/gaps and stained cover, all sorts of debris on floor in gaps/cracks, and remarkably grimy carpet. Cabin attendant offered me choice of the empty seats, but on inspection these were in a similarly grim state. Seat was OK for comfort, but mediocre IFE choice with very poor quality screen. Meal service was good for food and drink, although dirty environment was off-putting. Lacto Veg’ meal much improved since last tried. Pantry service is underwhelming in places e.g. Mars Bars and KitKats are tragically promoted as retro, but some nice ice cream. Return in 1K, and excellent service from cabin and flight deck crew. I'm ridiculously grateful that this cabin is clean. Tired, so skipped dinner. Decided to watch a short TV programme and found much better picture quality on screen compared to outward, although even less programme choice. I found seat comfort mediocre in bed mode, but got five hours of sleep. The cabin layout is clearly designed to maximise passenger numbers without much thought for their comfort. Awake for breakfast, so when attendants were offering bacon rolls I asked for my wife and my requested Lacto Veg Meals. Staff returned ashen faced, and profusely apologising, with two neatly wrapped and labelled plain white bread rolls. Such bad service, and a lack of joined-up thinking! You couldn’t make it up. Post-flight I found the BA customer complaints dept to be dreadful, and left me far more disappointed with the service than at the end of my flights.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to Grand Cayman via Nassau |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive Drake (United Kingdom)
Flight home was as good as the flight out. Had long delay to depart, in part from a missing passenger who checked in, then disappeared - one of those mysteries about airline travel that happens from time to time. Meanwhile a full plane of passengers were delayed in total by 90 mins. A320 was newly refurbished and clean. So called "new" Club Europe seats were installed, and as I was in row 1 it was okay. The menu was identical to the outbound and the beef main course was was terrific. It was the sort of meal that I would have happily paid £20 for in a quality bistro. FAs were great. The Chinese FA was the sort that understand customer service. Her colleague was closer to retirement and seemed to be on another planet most of the time. At the half way point I wanted another gin and tonic, but they had run out of both ice and proper "glasses". On arrival to LHR we were parked miles away from the Terminal. No reasons was given. All in all, a very good experience.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Santorini to LHR |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Andrew Coogans (United Kingdom)
Once boarded there was a technical fault with air conditioning and the cabin got very hot. The cabin crew did offer cold water to keep all passengers cool, and delay was only around 20 minutes. Once airborne, drinks and snacks were served. Seating on A319 was comfortable for a short flight. At GLA Airport the parking stands are so far away from the main terminal and pick up points, and changes to the airport in the past couple of years have increased the walking distance. This is annoying if you only have hand luggage and want a quick getaway, especially on a late night arrival. One sees Easyjet and Ryanair passengers passing through the arrivals process much quicker.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Glasgow |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Reed (United Kingdom)
Disappointed. The food was poor, my wife's steak could have been anything, my curry had a tiny piece of chicken. The cabin was less than half full but cabin crew hadn't time to bring a glass of wine. After the meal, staff disappeared. No after dinner drink offered, no refreshments during the night. For the price this could have been a lot better. Return on old B747 was better.
| Aircraft | Airbus A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Johannesburg |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Aaron Edy (United Kingdom)
This is my 3rd flight with BA in 8 months and the worst yet. The customer service and communication is appalling. Originally my return flight was from Rome to London Gatwick but my flight was cancelled due to issues at Rome airport. But instead of BA getting in contact with me in regards to this, the third party company I booked the flights with had to. When Checking in they tried to charge me for baggage again although already paid for. When I spoke to them on the phone, they just tried to fob me off to other numbers even though I called the Customer Service number. This is a shame because for once the actual flight and flight service was good which is surprising. But as a result of the rudeness, lack of communication and appalling customer service I'm very unlikely to ever use them again.
| Aircraft | Boeing 737 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Naples to London Gatwick |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Roger Stone (Australia)
British Airways never fails to surprise. I find the business lounge in Geneva quite reasonable and on this last occasion was impressed with the manner in which the Lounge Manager handled a cranky passenger who was accusing him of destroying her favourite newspapers. Then, once on-board, I discovered that Business Class on some of BA's European routes have a seat-pitch that almost prevents gaining entry to the window seats! For those used to flying Qantas domestic economy in Australia think of a forward seat in economy with the middle seat kept empty: and that's it! On the other hand, service and food was excellent and the flight crew commentary was superb. BA have an excellent in-flight magazine.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Geneva to London |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
B Vincent (Australia)
Flight was delayed 2 hours - I was given reasonable notice, but then had to rearrange my connecting flight and ended up with a lot more time at Heathrow than I would have liked. Check-in was fine, and cabin staff attentive, food average - but I do have an issue with space. The 747 fuselage tapers at the back - there's not enough room for 3-4-3 seating, and rows 51 on have 2-4-2 configuration. Rows 49/50 don't have enough room for 3-4-3 seating either, but BA do it anyway by sneakily making the outer seats narrower than the rest. I endured a 9 hour night flight in one of these horrible seats, my back was twisted and sore for weeks after. This is just not acceptable for a long-haul flight, especially at night - BA charges extra for seats identified as having more room, by the same principle these seats should be advertised as having less room and cash-back offered for anyone prepared to accept them (small children, perhaps).
| Aircraft | B747-400 / A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Berlin via London |
| Date Flown | April 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Barkei (Luxembourg)
Short hop from the empty terminal 1 at LHR to LUX. Nice to be able to use the lounge in LHR, but an aggravating wait at security despite virtually no line. Excellent service on board, off the plane at LUX, through passport control and in the car in under 10 minutes. I was impressed with the cheerful nature of cabin staff.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to LUX |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Ahmed (United Kingdom)
LHR-NCL-LHR. I was rather disappointed to learn that my early morning Sunday flight was cancelled without any reason on the afternoon before the morning I was to fly - the whole point of this trip was so I could easily go back and return the same day to attend my sisters wedding, saving time and also money due to the trains being so expensive. I managed to rearrange my flight for the previous night and while annoyed I had to now arrange last minute accommodation, I thought this would be straightforward and as far as re-booking it was via the BA app. What it didn't tell me was that the flight I re-arranged to fly out with was severely delayed and my heart sank as I received a a text/app notification telling me so - I think this was very sneaky not to mention before re-booking and I spent a couple of hours getting to know Terminal 5. The general feedback from here and from friends is flights on this particular domestic route are often subject to delays and cancellation, and for a full service airline that is simply unacceptable - more than anything when everything else is cutback, reliability becomes golden. The plane itself was immaculately maintained and clean and I liked the simple but elegant cabin. BA staff also do let things down a bit, often quite brusque and unfriendly, and the desk staff do come across rather insincere when there are issues as there was here. Cabin Crew were fine, but lack warmth of some other Airlines. Sadly there aren't any other options on this route, so will probably be switching back to rail, despite sometimes competitive fares.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | LHR to NCL |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive Drake (United Kingdom)
LHR to Santorini. Lounge was busy - but then it often is. Flight left about 45 minutes late and this was blamed on congestion. (I guess we are stuck with this excuse for the next 10 years until they build a 3rd runway). Plane was very clean. We were in Club Europe (new seat design) in row #1. I am glad we were as rows 2,3 etc looked very cramped. The only difference with economy being the table tray in the centre - instead of a seat. Lunch was very good indeed. I had the Thai chicken - my wife had the cheeks of beef which she said was excellent. FAs were very friendly. Smooth flight all the way. Its sort of worth the extra money I guess - the privacy and the one WC for the front end of the plane. It could however be so much better, with wider seats and doing away with the silly central "table".
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to Santorini |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
