Avianca

✅ Verified Review | Cusco to Lima. Our flight was cancelled with no reason (we think they did it on purpose to get the other flight more fully occupied). When in line they told is we would get transferred to an earlier flight which was delayed. However, they lied to us and we got transferred to a flight 4hours later. We never heard any apologies and service was far from customer friendly. Would definitely recommend another airline if possible!!

✅ Verified Review | Barcelona to Bogota. Avianca is starting to look more and more like a low cost airline than a regular airline. We flew business class return ticket from Bogota to Barcelona and in both cases our business class boarding was done from the same door of the plane and we have to wait in line for over 45 minutes whick takes away from the business class flying experience. Also on our flight from Bogota the plane seemed to lack proper cleaning and service was lacking big time. Both my wife and I were very excited to fly the Boeing 787 but Avianca is really falling behind on the business class category due to its below par service and inadequate boarding process that could be easily be corrected should they choose to do so. In terms of flight entertainment goes there are not complaints, and food was good as far as airplane food can be expected to be. Moreover, the attitude of the flight attendants was unfriendly and unattentive. We will be looking at other airline options for future travel to international destinations.

✅ Verified Review | Cuzco to Lima in Business Class. We purchased a business class ticket hoping more enjoyable experience, especially expecting that after the aircraft landed, we could deplane without waiting much longer as economy pax did. Upon landing in Lima Airport, we needed to rush to catch our connecting flight to Santiago. As we were seated at at row number 1 (the very front row), we were expecting to be able to deplane as soon as the door opened. The reality was completely the other way around. The aircraft parked at the international gate section, so they decided not to open the front door (with aviobridge) but the the rear-end door instead. This was very ridiculous because we became the last pax to exit the aircraft and needed to wait so much unnecessary amount of time! (please be reminded that we were seated at Business Class Row 1 which naturally should be the first pax to deplane!!). Other comments regarding inflight meal: They only serve beverage (in a plastic cup) and 1 granola bar which was very dissatisfying for a business class meal

✅ Verified Review | Rioacha to Medellin via Bogotá. I suggest anyone flying domestically within Colombia to not fly with Avianca. We had a flight from Rioacha to Medellin with a connecting flight in Bogota, the flight from Rioacha was great, very on time and friendly security and staff, now when we arrived in Bogota everything changed drastically. Our flight was suppose to take off at 8:30pm it got delayed an hour and a half that's fine no big deal, around 10pm making the line to board the flight which was so disorganized and was wrapping around the whole corner, there was about 4 lines and no one knew which was for which there was people boarding for Barranquilla and Medellin finally we walk up to the attendant and to our surprise our flights were switched (never said anything over the intercom never called out our names over the intercom ) so not only did we wait almost two hours they made us run across the whole airport. On the plane fine, we arrive to Medellin while waiting for our luggage to our surprise it's nowhere to be found so now we have to speak with someone to find out where our luggage is at, and they have no way to tell us where it's at? So we decide to wait for the next flight thinking maybe our luggage was on that flight and nothing.

✅ Verified Review | Avianca is the least compassionate and worst company I have come in contact with. My wife's father died. We called to get her plane ticket changed thinking it would be no big deal. Avianca refused to change it after being on the phone for over an hour. The people she and I spoke to were rude even when they knew her father had just died the day before. They said it was "not their problem." After a long and exhausting day of funeral arrangements, we were hung up on by the Avianca agent. We did not have the energy to call back that night since it was almost midnight. The next day my sister-in-law (her sister) called back to help. She was on the phone with Avianca for 2 plus hours. They again said not their problem. They didn't care that these two had just lost their father. Their callous attitude said it all. Finally we got somewhere after 2 hours and were told to send the death certificate. We sent the death certificate and got the flight changed, or so we thought. We got notice from Avianca that a death certificate wasn't enough since he died on a Wednesday and she wanted to fly back the following Wednesday. Now Avianca wants the notice from the funeral home for what day the funeral was and a notice for when he was going to be cremated. Finally after days of fighting with Avianca and endless painful paperwork sent, she was able to change her ticket. Of course she had to pay over $100. Not only did she have to pay that fee, her original flight was out of Cali, but she had to travel to Bogotá. Avianca refused to change her flight city, so after the most exhausting week of her life she now has to fly from Bogotá to Cali back to Bogotá to El Salvado to finally make it back to the US. Avianca refused to let her just go Bogotá to El Salvador. Why would they? They have proven how awful they truly are. We will never use them again. You ca not treat people like this. In a time of extreme circumstances, compassion is a must and Avianca has zero! After weeks of going back and fourth they basically said it's not their fault and they don't care. Way to show human decency and compassion.

✅ Verified Review | I bought a ticket from Trujillo to Cusco with a short connection at Lima sold by Avianca through Opodo. In spite of the first leg of the flight being on time and rushing on the connection to the second flight boarding gate, the boarding staff did not let me in the flight while the flight was flight was still boarding according to the signs. They switch to a flight boarding four hours later without trying to honor the connection commitment taken by Avianca. The boarding gate staff did not care about us and was highly impolite.

✅ Verified Review | Good service from staff and great price. We flew from Guatemala to San Jose via San Salvador with Avianca. Seating was well organized, food was good for a short flight with liquor. We loved Avianca will keep flying with them. The price of tickets is very affordable. The atr72 is a very nice little plane.

✅ Verified Review | Flight from to Medellin to Bogota was delayed for over 2 hours for no reason. This seems to always be the case with Avianca. Staff were not helpful when attempting to reschedule to an earlier flight (I had no checked luggage). Horrible service from them as usual.

✅ Verified Review | Bogota to Medellin. Flight to Medellin was delayed, so i couldn't catch my return flight. No assistance or information was given, unfriendly and uninterested staff, they told me to fly to Medellin and to wait what happened there. No rebooking was offered. When I arrived I got Information from TripIt that the return flight was also delayed, first 40min announced, then later 2h 45min. Other passenger also angry about information policy. Then an aircraft change was made and we arrived with 30min delay at BOG. No english Announcements at the gate. My first and last booking on Avianca.

✅ Verified Review | Bogota to Medellin. La experiencia de vuelo fue muy buena, las personas de la sala VIP muy atentas y el servico en el lugar fue adecuado. El vuelo salió muy bien y pude llegar a mi destino sin inconvenientes. Gracias a las personas que participaron en mi proceso de viaje. ENGLISH: The flight experience was very good, the people in the VIP room attentive and the service onboard was adequate. The flight went very well and I was able to reach my destination without inconveniences. Thanks to the people who participated in my travel process.