Avianca

✅ Trip Verified | Puerto Maldonado to Lima. The flight with Avianca was the first section of our return flight back to Europe and we were booked in Business Class - it was one booking, one ticket. First Avianca was not able to check our luggage through to the final destination - because we "fly with another airline then". Well, one ticket, one booking. I have never heard a story like this from another airline. We had to pick up our luggage in Lima and check-in with the next airline again. Took us one hour. And it was not for customs (there was no customs check in Lima) - as they said it is "their policy". Ridiculous. Secondly we got no meals offered - on a 3 hours flight in Business Class! And when I asked whether we could have lunch I received the same answer - it is not "their policy" to serve food. c - you are not getting what you pay for.

Not Verified | Sao Paulo to Calgary and had my ticket downgraded without any notice. The day before my flight I tried to check in and was informed that my business class ticket had been changed to an economy ticket as Avianca had switched their aircraft. Even after calling Avianca more than 8 times to see if they could switch me to another flight or give me the ticket difference back the only solution given by them was a small compensation that could only be used on Avianca products. I paid more for a service that they are no longer offering but are still accepting payment for to only be told that the money that I could get back had to be spent with them.

✅ Trip Verified | Bogota to Aruba. We booked our flights weeks in advance and noticed during the check in period of our return flight that we were not able to do online check in. The only message we got was to find a staff member of Avianca. At the airport after queuing for long time we were notified that the flight is overbooked. Avianca overbooks all the time, why does the employee act as if she is doing this for the first time? Avianca knew 1 day ahead that flight is overbooked, why not inform us and avoid us getting up at 4:30 am and get angry at the airport? Avianca rebooks us onto an alternative which is also sold out, costing another 15 minutes to find another option - after making a picture with the mobile phone of their computer screen that person went away to manually print our new ticket. At the counter there are 2 employees standing next to the person handling our case and she is laughing and chitchatting with them about things which are not relevant to us. Avianca allows employees at check in counters to spend so much time per customer, it is not strange that flights get even more delayed and passengers even more annoyed! We did receive the the breakfast voucher since were rebooked to a flight 10 hrs later and flight compensation EMDS. I am very disappointed in Avianca as a national airline carrier.

✅ Trip Verified | Madrid to Bogota. Paid in excess of US$ 500 to have my flight changed from a code-share with Wamos Air (knowing their reputation) to an Avianca operated one with the expectation that a Star Alliance Member advertising themselves as provider of premium quality flights to Latin and South America would actually provide a decent service on a 10hr+ transatlantic flight. Check in at Madrid: absolute cluster and late Departure: late (I had a connection to make in Bogota for final flight to Medellin) On the plane I had a semi-functional seat with a broken fold down tray table which resulted with my drinks in my lap. Made staff aware of it and was given a reply of "sorry we are fully booked there is nothing we can do about that." Asked to speak to the Crew Lead who was trying to be as helpful as possible which didn't however change the fact that for every drink and meal on a 10hr flight I had to stand in the galley as my tray table was clearly unserviceable. Add to that the a budget airline quality (or lack thereof) seats and in flight service insufficient for a 10hr flight with the majority of the crew being inattentive. Avianca left half of my luggage in Bogota which I then had to wait to arrive in Medellin on the next flight. I booked Avianca as a means to not having to transit through a US airport en route to Colombia which given the lack of international transit zones can be tedious at the best of times - given the choice I would rather deal with a rubber gloved TSA employee any day than ever fly Avianca again. Avianca is a sub-standard airline, providing a low quality of service, serving poor food, a limited selection of beverages for a 10hr transatlantic flight and incapable of ensuring that my luggage wastransferred correctly.

✅ Trip Verified | Cartagena to Bogota. Most of the time people will only ever leave a review when they have a bad experience I had good service from Avianca, quick response from their customer service with Regards to a potential problem, which also didn’t incur a fee which is unusual as in my experience airlines will charge you for any little thing they possibly can. Would look to use again certainly.

✅ Trip Verified | Terrible experience. More often Avianca uses remote stations in Bogota, although the airport is fairly new. This time, when boarding for LPB, they took us in buses to the plane and we waited hours standing inside the bus in front of the plane before they would let us board it. Passengers were asking them to take us back to the terminal, to have something to drink, go to the toilets, etc, but they didn't listen.

✅ Trip Verified | Bogotá to London. Yet another great trip with Avianca. I flew on their economy class and I had an amazing experience. We arrived into check in and we took around 5 minutes, which is amazing given that it was the time were all Avianca international flight departe. When boarding we were met by their crew and then boarded their Boeing 787. Upon arrival to our cruising altitude, meal service started with a pizza of a known Italian restaurant in Bogotá, an amazing pizza. Legroom and recline were above average for long haul flights. I had an amazing sleep in the confy seat which was quite soft . Around two hours out from London, breakfast was served. We could have a selection of cereals with a parfait yogurt, and a full colombian breakfast (scrambled eggs, bacon, sausage, toasts and a colombian treat called arepa.) I went for the Colombian breakfast which was amazing as well. Our bags were delivered quickly. Overall an amazing trip.

✅ Trip Verified | Upon purchasing my ticket the airline spelt my name wrong (they had my passport). When I tried to select my seat they refused to let me and said I had to go to the airport. When I tried to speak with a supervisor, I was told “they only spoke Spanish”! I needed an aisle seat and they were giving me the hardest time. On my next flight I tried to change the time and they charged me $1082. I experienced the worst customer service and I will never fly with Avianca again!

✅ Trip Verified | Scheduled to fly out May 24 10.20pm. Duration of trip was 3 nights/4 days. After many confusing hours, flight cancelled. Staff couldn’t tell me if I could get a refund for my ticket. If I took the replacement flight (next day afternoon) whether I could get a refund for my ticket Despite our short vacation being cut even shorter we decided to take replacement flight. Given a nights stay (it was 2am at this point) at nearby hotel. Made the most of vacation but wanted resolution with the airline. Summary of how that went: Emailed on May 25, 10 June refund request created, 25 June refund request rejected, 27 June reason for rejection was the fact that I’d taken alternate flight. Forwarded my complaint to another department. July 7 new department said no compensation will be given. Waste of time and money and zero customer service.

✅ Trip Verified | Pereira to Bucaramanga via Bogota. We were advised 24 hrs before departure that the original flight from Pereira to Bogota was cancelled for no reason. We were re-scheduled to leave four hours before. The first leg of the trip was late for no reason. The second leg of the trip was three hours late. This simple trip took 7 hours more than it should have taken. We never received explanation, a word of excuse, an extra service nor anything that would explain such changes in schedule or delays. Fly with Avianca if you must, otherwise avoid it if possible.