Austrian Airlines

Not Verified | Just less than a month, Austria Airline kept its promise and refunded us, for causing us to miss the flight from Vienna to Barcelona. We submitted paper work only asking for a refund of $500s (transportation, dinner, a missed lodging night in Barcelona), but they refunded more. Their ticket from Germany to Vienna was good price too. They gave each of us a personal travel kit, a nice hotel to sleep over. Rebooking at their airport counter was smooth, the staff was helpful, speaking good English. Their chocolate on airline was so good. Anyway, highly recommend Austrian. So grateful, especially my family had an amazing first, lifetime family trip to Europe! Thank you Austrian, will definitely use it again!

✅ Trip Verified | July 18,2024 This has been the worst experience! Delayed flight in Toronto to Montreal giving you 22 min to the next flight which is impossible for to make the next one. Called customer service over 30 times and no one wanted to take responsibility ask to be book into different flight’s nothing happened. Finally someone tired booked us 4 days later with a 15 hour layover when asked to get food vouchers, they said once you get there they will help you, you get to Vienna now no one will even talk to you said call customer service been on line for 40min no help whatsoever they keep pushing you to the next person. They don’t even take into consideration you’re travelling with kids!

✅ Trip Verified | I was not allowed to board on the plane, because the comapany alows the flight to be overbooked. I booked the tickets in advance, done the check in and came to airport on time, but was not allowed to return back from CPH to VIE. Wasted day in the airport full of stress and nerves and unpaid day off from work.

✅ Trip Verified |   Delayed flight, dismal service and no compensation. My flight was delayed 2hours from Santorini to Vienna and was scheduled to arrive at 23:05 it instead arrived in Vienna at approximately 01:05 the following day. The only thing received on the flight was a cup of water, chocolate cookie and a rushed apology from the tired flight attendant. I was notified of this delay a few hours before the flight. However, I missed my connecting train from Vienna to Linz at 12:28 where my accommodation was. I had to sleep the night in the airport and buy a new train ticket the following morning for 60Euro. I requested compensation for the airline fro 61.50 Euro only, (to cover the cost of my ticket the following day). I was denied this compensation, this was the response I received. Which failed to acknowledge the flight was even delayed and denied any liability, therefore not interested in re-reimbursing the relatively small cost of the train ticket. I am just lucky I did not book hotel accommodation as this would clearly not have been re-reimbursed. "Thank you for your email and your patience with us. I do understand your disappointment – I am sorry that you were affected by the flight irregularity. Kindly accept my apologies. Taken into consideration the contract between the airline and the passenger is limited to the destinations mentioned on the ticket, I have to inform you that Austrian Airlines is not liable for indirect and/or consequential costs such as lost time, lost days of vacation, pre-booked tours, inconvenience, missed or cancelled meetings, parking costs, petrol costs, pre-booked hotel reservations and transportation costs at destination, etc. Furthermore, according to internal records, you arrived in Vienna 1 hour 49 minutes later than the scheduled time of arrival. The compensation foreseen by the European regulation (EC) No 261/2004 does not apply in case of delays of less than 3 hours."

✅ Trip Verified | Canceled flight after check in, no one apologized, no explanation, no one to talk with ... staff vanished 15 min after cancelation announcement..the day after they offered a flight that would take me around 15h with connections (direct flight is 4h). And the cherry on the topping was 10 days to get my lost suitcase.

✅ Trip Verified | The flight was delayed for 2 hours, we were waiting in the airplane and were offered only a small glass of water. They were determining if they should pass through bad weather or change the route. Worst experience ever. Never ever again this airline from my side.

✅ Trip Verified | On June 1st 2024 I flew VIE-FRA-YUL on Austrian Airlines( flight OS207). It was my first time flying with them and I have to say I was disappointed. Talking here about customer service on checking passenger and baggage at Vienna airport itself (VIE). We needed assistance for self-service check-in kiosks for passengers and drop off luggage. It was really unpleasant not to be not listen and helped carefully when we needed services by Austrian Airlines representative on site at the airport.

✅ Trip Verified | Never had a worse experience with an airline. The flight was originally scheduled to depart at 22:10 but was delayed until 06:40 on June 7, 2024, resulting in an 8.5-hour delay. The excuse for all of them is the delay of the flight due to the storm that subsided less than an hour after the initially planned departure time. In further communication with the customer service, I didn't come across any support and understanding for compensation, moreover, they were extremely unpleasant and it was as if they didn't want to listen - as if I was talking to a robot. None of the passengers were provided with anything, neither accommodation, nor food, nor anything, and they only said that we would manage on our own, that they were not interested and that they could not provide us with anything. When asking for a refund, they said it was not possible because, like - why didn't you go to the accommodation yourself, we can't compensate you for what you went through. They don't care if people even had money for that accommodation, what they were late for, what health problems they had and they had to lie around the airport... Ugh, simply never a worse experience and unprofessional relationship in life.

✅ Trip Verified | I was initially booked on a MAN-MUN-BKK flight with Lufthansa, but due to a delay I was rebooked to Vienna then on to Bangkok. It was the first time I had flown with Austrian before and I have to say I was disappointed. The plane was incredibly hot, I was only wearing shorts a t shirt and flip flops. The cabin crew throughout the whole flight only focused on Premium Economy upwards. Rather cold with economy, you were made to feel and inconvenience. The seat felt quite tight in comparison to other airlines for long haul. The food was terrible. Sometimes it’s the small things that count, the headphone they give you are the ear buds which hurt your ears. I’m glad I have flown with them, but unless the price is incredible I won’t fly with them again.

✅ Trip Verified | I recently had an incredibly disappointing experience with Austrian Airlines that has left me frustrated and dissatisfied. Despite arriving at the airport on time with all my valid documents, I was denied boarding by Austrian border control during check-in. The Austrian Airlines employee at the flight stand submitted a request to the border control, which was refused. I received no prior communication from the airline indicating there might be a problem with my transit (visa not required, as it was the same airport and I had no intentions to exit airport during transit). They declined a refund. I expected a much higher level of service and accountability from Austrian Airlines.