American Airlines

To start off they were overbooked, and I was not even sure I had a ticket until last minute. The seats are rock hard, and I ended up standing half of the flight. I was supposed to be on a Korean Air flight, and that is how it was labeled, but there was nothing Korean Air about this long and horrible flight. I had fourteen hours in a seat that was so uncomfortable. The entertainment was rubbish, and there was little choice in movies. You could not pause a movie once you started it, you could only stop it and start it all over again. The remote on my seat would not go back into the holder and I had to force it back in. There were not enough bathrooms and always a line. I would never consider this airline if I was flying over three hours again.

On hold for 20-30 min about my missing checked luggage at this writing. My miserable experience began with their two competing online sites - one to make reservation thereafter just to be told to use other site to select seats, asking me for a "locator" code which wasn't given in the first instance. After much struggles and hassles connecting by phone with life agent adding a child to my travelling party, and entering payment info, screen got stuck at "please wait a moment while processing etc" through the night. Next morning I finally woke up to the idea of installing their Android app on my smart phone. When at long last I managed to reach the seating plan, the two last remaining economy seats I selected were no more and I was left with having to pay extra for the extra legroom seats. Upon boarding I was appalled by the aged aircraft and obsolete amenities. No individual screens, no plug-ins for phones, not even basic earphones provided unless you pay $5. Both featured movies were 2nd rate and displayed on some heavy CRT suspended units which emitted a very annoying glare during the red-eye flight. The extra legroom was not worthwhile or all that noticeable, as an equally crucial attribute was the lateral tightness of the seats which caused the usual shoulder-rubbing and sleeplessness. It was all-in-all was a strange throw-back to the 70s. For a flight of such duration, there was only one serving of drinks but even then, no snack of any sort. There were no pillows, but some left-over garbage from an earlier flight in the seat pocket. I arrived at baggage claim before others and there was a very long interlude for belt to start moving. Eventually after a prolonged and futile watch, my checked luggage was never forthcoming so I headed to their baggage service to report missing luggage. Luckily agent was helpful and wait wasn't long to write up the delayed baggage claim. However I was perturbed by the sheer number of displaced/delayed baggage affecting over hundred other passengers. An agent finally picked up my call after 35 minutes wait. Their online baggage status still has no update on my luggage where-about. Agent could not give any reason why, despite luggage was being checked over an hour and a half prior to flight departure.

Service was shocking. The flight from MIA-CUN was delayed due to a thunderstorm which grounded all aircrafts and closed the airport. American Airlines had informed passengers and since there was nothing which could be done, we waited in lounge for boarding to begin. Upon boarding aircraft, the FA's offered drinks and that's where the hospitality ended. After takeoff they came around once more with drinks, and packaged snacks. Afterwards, they stood in the gallery gossiping rather loudly and complaining about the airline (found it rather off putting). On the return leg, similar service. Loud FA's, packaged snacks and less than mediocre service. Older planes on both legs, but they were clean and seats were comfortable. Check-in in CUN was quick and efficient.

Arrived at the airport 2.5 hours ahead of my scheduled departure. When I arrived at the ticket counter to check my bag, I was advised my flight had been cancelled at some point late last night or early in the morning due to a flight crew issue. I was placed on a flight that was four hours later than my original flight. All other flights were full so I had to enjoy my six hour visit at the airport. My complaint is for this reason only, other airlines I fly give you email updates when a flight is delayed or cancelled. If American Airlines had taken this approach I could have possibly made another reservation or at least, hung out in my hotel for another four hours. Instead I had to hang out in an airport for six hours.

Excellent product. A first class experience. Check in, lounge,inflight service, entertainment and food all top class. Highly recommended. The seat comfort and personnel space is the aircrafts best feature. Their business class also has a very smart comfy feel.

Flew to Hong Kong via Dallas and back. I had a nice conversation with a flight attendant in the rear of the plane while I couldn't sleep. People don't realize that there are more than one flight attendant available to serve drinks and some snacks during flight, not just during their meal times. American's level of service is very standard for major carriers like Delta and United both domestically and internationally. I find that the majority of the time when I'm traveling it is passengers who do not understand air travel that are most frequently angry or upset. Those of us who travel frequently understand, those that don't have no idea.

Onboard we were told the aircraft had mechanical problem ant we have to disembark and go to another similar plane on another gate. Everybody boarded to this alternative plane with no air conditioning in the hot August in Texas evening. The destination airport was also changed. After waiting more than 1.5 hrs in the plane we told by the crew that plane is going nowhere, and we will be given hotel vouchers until the flight next morning. Everybody got off the plane. The hotel given to us had no shuttle running. We were told that ever 15 minutes shuttle pass by the hotel. We had to hire a private van to get to the hotel. It was already 12 midnight with my four children and wife with one of the most miserable trips of my life. Our next flight was at 7:30am but no hotel shuttle until 6 AM. We had to pay again to hire a cab to the airport. Will never ever travel again with American Airlines.

American Airlines delayed my flight for 3 hours because they didn't have the "proper crew with experience to fly from San Jose to Dallas". I finally get to Dallas and they have canceled my flight to Houston for weather reasons. Other airlines would have delayed the flight as the weather passes. The 3 times I've had to fly them it's been the same experience.

The flight back from Tokyo was awful. My in-flight entertainment was broken, they tried resetting it 3 times but it never worked. No music, movies, TV, games, nothing. Just a green screen the whole flight. The food was disgusting. Drinks and snacks were offered sparsely. I emailed American in regards to my in-flight entertainment being inoperable and received a basic "sorry, your experience doesn't qualify for any sort of compensation." The American Way magazine advertised our 777-200 with WiFi however WiFi was not available to us. Overall the worst experience I've had aboard an airplane.

I take this flight a few times a year and it is a good experience, however on my last flight the attendant went out of her way finding me a special meal and going over and above with her service. She changed my bad mood into a great mood and I wanted to thank her!