American Airlines

American Airlines has the worst customer service and highest cancellation rate I have ever experienced. My flight was delayed for 6 hrs and than cancelled without notice to all of sitting at the gate for hours. Than when the only other rebooked flight was in the morning they didn't give me a food voucher or hotel voucher and I had to fend for myself. When. I came back to my newly rebooked flight the attendant said I had somehow "accidentally" been cancelled out of my seat! I was than put on standby on a departing flight in the next gate and told to wait in another line for 20min. I managed to make it on the flight but that flight than stood on the tarmac for over an hr past scheduled departure time. I understand extenuating circumstances, but come on, this is ridiculous.

American Airlines has lousy timing and customer service. My flight was supposed to be at 6:15. A crew member got sick - which you would think is a regular enough occurrence that they would have a plan for dealing with that. But apparently their best back-up plan was to fly in a whole other plane 4 hours later - and then getting that off the ground 30 minutes late. No concern whatsoever for timeliness. And this is pretty typical, today was just particularly atrocious.

London Heathrow to St Louis via Chicago with American Airlines. The flight was awesome with the attendants all performing their jobs wonderfully. The food was very good as well with, considering it was breakfast, very well sized portions. Even though it is an older product, the flight was very comfortable indeed.

Phoenix to San Francisco, Seat 4D. Boarding priority given to first class passengers and passengers with elite status. Flight departed on time. No inflight entertainment on former US Airways aircraft therefore safety demonstration conducted by flight crew in a very effective manner. Flight crew very pleasant. Once airborne, refreshments were provided. Flight attendant on this particular flight in first class is nice and efficient. She took drink orders by rows. Once she served the drinks, she came back with the snack basket and offered to passengers. She came around second time taking more drink orders and offered more snack. Snack on offer was pretty good: Kettle potato chips, organic oatmeal cookies, mixed nuts, etc. I wish there were fresh food like banana and apple but what on offer was more than sufficient for the 90 minute flight. Interior of aircraft well maintained although the seat pitch in first class is a little tight. I think it is maybe 38 inches, like premium economy on other international airlines. But the American Airlines Boeing 737-800 aircraft seems to have better pitch, I think maybe 42 inches, but the four extra inches make a world of difference. A couple of minor complaints, no hot towel service and no pre departure drinks. That is maybe I chose to board the aircraft last so I don't have to sit while waiting for the other 180 passengers to board and walked by me and knock me over with the oversized suitcases. One recommendation for American Airlines is that they should enforce cabin bags regulations as many passengers are cheap and chose to bring the oversize suitcases onboard rather than paying check baggage fees. Smooth flight with a very pleasant female captain. Arrival into San Francisco ahead of schedule. A fairly good flight.

Houston to Manchester via Chicago with American Airlines. The most terrible flying experience I have had. Firstly the horrible customer service - they don't look at you when you ask a question, don't reply, don't smile, don't even dress smartly. The staff are so rude. The aircraft itself is so old, it has barely any leg room, horrible seats, no personal entertainment, and even if it was available it wasn't working. For a flight that flies over the ocean for more than 7 hours what do you expect the sleep deprived, uncomfortable passengers to do? I had to buy alcohol, the food was terrible and barely filling for an adult. I will never fly American Airlines even if I have to pay extra!

Calgary to New York via Toronto/Chicago. They left me a voicemail to let me know that the first segment of my 2-segment flight got cancelled and to call them so they could reschedule me on another flight. I call AA and explain the situation, and this girl is telling me that they can't do anything for me. Why did they call me and tell me that they would put me on another flight then? I got another voicemail from them the next day saying the exact same thing, so I called back and managed to get myself on another flight. Comes the day of the flight, I am at the airport 2 hours early, and my tickets haven't even been ticketed! I spent a whole hour and a half on the phone with a representative to fix the whole thing, and by that time, I received another call from AA to tell me that the 2nd segment of my flight has been cancelled - 7 hours before its departure! The rep on the phone finally managed to find a 3-segment flight to my destination. By that time, it's too late for me to make my first flight, and thank god for WestJet (operating the flight) front desk, they managed to push me through and off I went, running for my life to make the initial segment of my flight. Flights from each segments were late, so I had to run for it between every flight. Thanks for the terrible quality, poor service and added stress. I am never flying American Airlines again.

London to Baltimore via Philadelphia with American Airlines. Cabin staff on the plane leaving Heathrow practically shouted at one of the passengers for mistakenly pressing the call button rather than reading light. Too scared to ask for anything for fear of same treatment. Earphones terrible, continuos buzzing sound and one ear no sound at all. Food choice terrible and tasteless. Delayed internal flights meant missing connecting flights hence needed taxi for another airport an hour away to board another flight. Thankfully they paid for this but the anxiety of it all! Return flight to Heathrow, no inflight entertainment whatsoever. Communal tv screen with sometimes inappropriate content for children. Again some cabin crew not very nice, bordering on rude.

Flew Miami to New York JFK yesterday on a fairly new A321S - was pleased to snag the two seater in the exit row (24D/E) which had excellent leg space. Despite the full flight and the usual nightmare of boarding and finding overhead locker space, we left on time and arrived early. The pluses - punctuality, new plane, nice cabin design and comfortable leather seats with AVOD, friendly crew (some of them anyway). The negative - unsurprisingly all the entertainment worth watching (like any snacks etc) had to be paid for, the interactive flight map also wasn't activated.

Good to know some things never change and American Airlines is still the worst airline in USA. What an embarrassment. As usual ran out of a choice of food, messed up airmiles (still waiting). Surly and frosty staff on the planes, who just want to sleep and not give service. The staff had no idea about landing forms and customs forms. No individual TV's on a full service transatlantic flight. Give me a break. And few tiny screens scattered in aisles that probably 50% couldn't see. No one asked once in 18 hours round trip if my 18 month infant was okay or needed anything. Except the one time a man working for American came to tell him off for clicking the attendant button. Except he didn't! It was a faulty button that kept coming on. And it was my button, not his. Great customer service folks. No one checked to see if he was even strapped in. Only flew because was the cheapest flight and only direct flight close to home. Will not be doing so again. Their three strikes are about 10 by now. No more American Airlines.

American Airlines from San Francisco to Phoenix, seat 10D. Exit Row. Departed slightly late but arrived into PHX a few minutes early. Flight crew fairly pleasant. Briefing before taking off for exit row passengers. No inflight entertainment on US Airways aircraft therefore flight crew did the safety demonstration. After takeoff, drinks service began. Pleasant crew and ontime flight arrival. Slept most of the flight and did not check in bags. Fairly pleasant flight. Got the flight for $81. Bargain and no complaint.