American Airlines

Charleston to Boston via Washington with American Airlines. This is the worst airline I have ever flown with. Missed my first connecting flight due to fog over airport. Get re directed to another flight 2 hours later and get to the gate 10 mins before departure and little tough guy tells us that we are to late and missed our flight when I was looking at our airplane. Then ther redirect us to another flight an hour later. Board that plane and wait for another hour only to be told that plane is out of order to and to unload that plane and on to another. When I was supped to be in Boston at 12 noon I am writing this review at 4 o'clock and still not even on a plane to Boston. Worst customer service.

Terrible service for the elderly. I purchased a ticket for my Mother to fly from Pittsburgh to Columbia with a stop in Charlotte. This was a 90th birthday surprise party for her. When she arrived at the gate escorted by my niece, she was informed that she could not carry on her luggage. This was because no American Airlines employee would be willing to lift her carry on case to the overhead bin. Her carry on case was within the size required for carry on, however, would not fit under the seat. My 90 year old mother is unable to lift items above her head. My niece was not permitted to enter the cabin of the aircraft to lift the carry on for her. My mother takes a variety on medications and could not risk the chance of losing her luggage in the stowed compartment of the aircraft. After extreme anxiety, my niece was able to purchase a $100 piece of luggage that would fit under the seat and would hold all of her things. Her case was not heavy or even filled. I contacted American Airlines customer service. After a month, American Airlines gave her a $50 flight coupon for her inconvenience. What a joke! My Mother was so shook up and was unable to enjoy her travel and her stay with us. Elderly people cannot deal with this type of issue. I do not recommend American Airlines for anyone that may require assistance of any type. American Airlines does not care about it's customers or their welfare.

I fly a lot through out the year but I have to say American Airlines has the worst customer service I have ever seen. I fly first class and have never had the worst service and attitudes I had on this flight, plus the plane left 45 mins late and made us miss our connecting flight which I was at the gate 5 mins before departure and they already left. Customer service was horrible and they gave me a $24 meal voucher for the inconvenience! American you need to fly different airlines and take note of customer service from all ends.

Denver to London via Chicago with American Airlines. Our flight from Denver to Chicago was delayed due to weather. That's understandable. The delay caused us to miss our originally scheduled flight from Chicago to London, so I waited in line at the gate counter to re-book on a later flight from Chicago to London that we'd be able to make, based on the delay. Several of us on the flight were attempting to connect to London, and the later flight was filling up fast. Luckily I was near the front of the line. And then the gate agent upped and disappeared on us. Just walked away without saying anything to the person at the front of the queue. We thought we'd gone to the restroom or something and would be back. No - gone. The other agent didn't appear to notice or care when we pointed out this ridiculous behavior. After queuing back up at the end of the other line and finally getting some service, the later flight was full, of course. Delayed our vacation by a day and a half. No compensation. The flights themselves were OK, once we were actually on some flights. But I'll pay more to avoid American in the future. Too many awful customer service experiences with them.

In 40 years I have never had an experience with any airline as negative as I had with American Airlines. Had to fly out on the first flight of the day so I could drive a moving truck to the location where it was to be packed. Stayed in a hotel the night before my flight to make sure I would be there on time. Woke up at 4 am and got to the airport by 5 am. Flight boarded at 6 and they kept us sitting on the runway for 2 and a half hours with no explanation or eta. Flight attendants were extremely rude, telling customers to be quiet and to stop asking questions. Ended up paying the moving crew for three hours to sit around, paid for a hotel the night before my flight and had to stay an additional night in a hotel because it was too late to complete the drive on the anticipated day. Contacted corporate and was given an insincere apology. Not sure I'd fly American in the future and did not expect them to compensate me for the money wasted but a travel voucher is the least they could have done. My guess is that this is business as usual for them.

Miami to St. Kitts on American Airlines. All was great until we all were boarded and soon found out we were waiting for a few individuals to board. We then found out we were delayed on runway for weather. Then the next announcement said if we didn't leave at a certain time we would be brought back to the gate due to the pilots being over their hours. We eventually made it back to the gate, the announcement was they were trying to find a back up crew to fly us out then we found out we had a crew but then the airport was shutdown at our final destination. We all got off plane and were specifically told our flight was cancelled and to see the rebooting station for a hotel voucher and food voucher. The food and hotel voucher was a no go as they "delayed" our flight and forced us all to stay in the airport with not a thing but a rocking chair and airport seats. The airport completely shut down leaving 200+ individuals stranded with no food/drink etc. Never was an attempt to let anyone know what was going on or our next step. The customer service is the worst I have seen and you just lost at least if not more 6 customers who will never use your services again.

Louisville to Miami via Charlotte on American Airlines. The plane had a fuel pump issue, it was an hour late at take off. When I asked one of the flight attentants how long it would take to reach Charlotte, she rudely asked what did they say during the announcement. I replied that I had hearing issues and did not recall. I felt that this was an inappropriate response to a person with a handicap. For the sake of the airline and the other people traveling with this flight attentant I hope her demeanor and behavior is corrected.

We had a 5:15am American Airlines flight from Pittsburgh to San Juan via Philadelphia. We checked the flight status at 3:00 am and again upon arrival at airport at 3:45AM. Airport boards stated "on-time". Since it was taking an inordinate amount of time for the agent to check baggage (10 minutes) we asked why. She stated the flight was cancelled and she was attempting to re-book. (We later learned the flight was actually cancelled much earlier the preceding evening, but no notification from American Airlines.) The only option offered would arrive assuming an on-time arrival with insufficient time to arrive at the port before our cruise departed. While waiting for the AA agent, we found a Southwest flight that would arrive in San Juan much earlier. The Agent refused to re-book on Southwest stating the American Airlines does not use Southwest for re-booking. We went down the hall to the Southwest counter and were able to get on the Southwest flights at our own considerable expense (a great flight experience). Our return trip via American Airlines was also cancelled, but the San Juan agent was able to re-book on United. We have now been attempting for over a month, to get a refund for our cancelled outbound trip with no success. Although the customer service representatives are very pleasant and seem to understand the situation, they apparently are unable to get our refund request approved. Unfortunately it appears that American Airlines has adopted USAirways tradition for uncaring service and lack of respect for their passengers. We will never book on AA again.

My American Airlines flight from London to NYC was suddenly delayed by a few hours and I only received the notification at the counter when I arrived at the airport. While I checked in online beforehand already and American Airlines had my contact details. The lady responded as it was the most common thing! Yesterday I was not able to go on my AA 0106 flight as I was 2 minutes late to get my label for my check in luggage at the automated machine. I ran around and all staff refused to assist me. The traffic took more than 3 times longer to arrive at the airport so I already felt stressed due to that - thanks for deserting me. What I'm furious about is the the flight left 1 hour and 35 minutes later. Rebooking the ticket was not possible and I had to contact the agency. Worst experience and no customer service at all.

I was a very happy customer on my American Airlines flight AA39 from London Heathrow to Miami on 28th November. A great product on their Boeing 777-300, seats and entertainment. The service onboard was excellent. Food was good, plentiful and well-presented, good choice of wines. We fly to the US a couple of times a year in business and this is our second time with American Airlines. It won't be our last.