Air New Zealand

Not Verified | Absolutely hopeless cancellation then delays. Will never fly them again not in this lifetime. Needs a management restructure and a big clean out of top end.

Not Verified | I put in a bid for an upgrade using their “one up” program. On the day of travel they emailed me to say my bid was not successful. However, they still withdrew the funds from my account for the upgrade. Now I am in a position where I am asking an airline to make a refund. We all know how difficult and time consuming that is.

✅ Trip Verified | These guys shouldn’t be allowed to use New Zealand. It’s embarrassing and tricks New Zealanders into having brand loyalty to them. There’s not a single aspect this airline does well. Never thought the day would come when I would say this but you’re better off saving some money and flying Jetstar.

✅ Trip Verified | I travel often and fly with many airlines. Air New Zealand has to be the worst in condescending service and unnecessary process. I’m writing this review after 5 flights with them in the last 10 days (and unfortunately another 3 to go). The boarding process is peculiar with word choices such as “you can board when invited”. To be clear I wait till I’m called and don’t understand the notion of people jumping queues. But the word choice of invite is the first passive aggressive experience as part of the flight experience A week ago I flew Air NZ and for the first time in my life I was reprimanded by the hostess for not watching (I was listening) the in flight safety. I told her I’m listening and she said “well you should watch” Checking in today my bag was 32.7kg. I appreciate there needs to be a limit, but there’s no discretion. I’m flying business class for a three week trip. I then removed a few items and the scale said 32.0kg. I was then told it has to be under 32 which necessitated me to refute that point. Grudgingly, the person then put the case through and gave me the *sigh* treatment. Getting onto the flight, the first thing the host says is the incoming flight’s passengers “ was a 9 out of 10, so you have a high standard to live up to”. Whilst I 100% understand this was meant in humour, it’s symptomatic of an airline that doesn’t want to serve. These experiences alongside poor food on the flights, no pyjamas on overnight business and frankly the weirdest business class layout with no privacy makes this an airline to avoid. Unless of course you want to feel like you’re being done a favour for something you paid for. It’s relatively good value for money (at prices that are still stubbornly high) but you need to take into consideration the places they skimp on. Compares very poorly to leaders in the industry such as Qatar, Emirates and Singapore Air.

Not Verified | Highly unreliable schedule with long delays which is my first priority for traveling. This business has wasted many hours of my time over the past year and always broke my plans during trips. They will be my last choice in future travels.

✅ Trip Verified | A good, easy flight in Premium Economy. Seat was spacious and comfortable. Food was good - we were served dinner and breakfast, and each meal consisted of a choice of 3 main dishes, along with various side dishes - they were plentiful and generous, and the quality was excellent. There was a choice of 5 wines (possibly the same selection as Economy Class) served in glassware. Service was polite and efficient, but not particularly warm or energetic - but still, nothing to complain about. The IFE was excellent - a really good selection of new movies, including some great 'alternative' cinema. A good flight, and departed and arrived on time.

✅ Trip Verified | Air hostess totally ignored myself and guy behind me, spent more time looking at the carpet. On the other route hostess were too busy, so much for touch screen ordering, if it doesn't work then why have it. The hostess often walked pass going to forward cabins with drinks etc. Seats were fine and plane was on time

✅ Trip Verified | I am using the Air New Zealand from past 20 years. One of the cabin crew was very rude when requested for something missing in my plate, she treated me very disrespectful and told me they carry limited food on the plane, which I understand. When I requested to change my son's food, she said no, no sorry or thank you. I felt like she treated me like first time I am on plane. Rest of the staff fine and they understand the NZ level of Customer service.

✅ Trip Verified |   Whilst being at the front of the plane with a flat bed is always much better than otherwise, be prepared for the slightly unpleasant oddness that is biz class on Air New Zealand. In short. Because of the herringbone forward facing layout. You look at other people's feet whilst seated and b. If you have a window seat you have to turn your head 120 degrees to see out of the window. On this flight they gave socks as a gift in the business cabin One could assume this is a mitigation strategy for all the visible feet. Flat bed is very comfortable. Some staff seem overly busy and rushed, later in the flight things seemed better from a service perspective, however the little things i have come to expect in business class arent here. Such as a personal welcome and staff knowing my name. Food, Surprisingly good. Wine unsurprisingly, excellent.

✅ Trip Verified | I had a concerning experience with Air New Zealand. It seems they prioritize cost-cutting over customer satisfaction, as they will try to switch you to a cheaper flight whenever possible. I was put in this situation and had no choice but to accept the change if I wanted to get back home. Moreover, I received poor treatment from their staff, which was disappointing and almost discriminatory. Their customer service did not address my concerns adequately. I suggest avoiding Air New Zealand and suggest looking at other airlines like Qantas or Jetstar.