Air New Zealand

Not Verified | Travelled with Air New Zealand on Boeing 787-9 Auckland to Honolulu in business class. The ground handling was some of the best I have experienced. Regrettably the experience quickly became more than a little disappointing. The layout in herringbone pattern resulted in providing no privacy and very limited space. Given that the herringbone style was already discredited by the time ANZ introduced this pattern it is hard to understand why they went with that option. The appalling layout was only exceeded by the extremely poor onboard service with poor menu choice and failure to provide the supper and breakfast requested. It gave the impression that the attendants didn't know what they were doing or were not interested. As a long term user of ANZ and having found their service/product very competitive this latest experience has left me looking to other airlines for long haul flights - what a shame !

✅ Trip Verified | I booked Air New Zealand after reading positive reviews online, but my experience was completely the opposite. I would not recommend them, especially for anyone traveling with family and an infant. During the check-in process, it took the agent almost an hour to issue our boarding passes due to a technical issue. This left my wife standing with our 4-month-old baby and me with five pieces of luggage, stuck in the same spot. What was most disappointing is that no Air New Zealand staff showed the courtesy to suggest that my wife sit somewhere more comfortable with our newborn. After some time, I had to request assistance myself, and only then were they allowed to sit. Meanwhile, I stood waiting for an hour for tickets I had already purchased online. Boarding the plane was no better. There was no separate line or prioritization for families with infants or elderly passengers, something I’ve consistently seen handled much better by airlines like Air Canada. Based on this experience, I don’t think I’ll be flying with Air New Zealand again.

✅ Trip Verified | Cabin crew infantalize passengers. After a cabin crew correctly informed us on what to do during an emergency, as we sat in the emergency exit seats, we then proceeded to the safety video. I made comment about the video to my wife about the video. Shortly afterwards, a young cabin crew told me where to put my attention. Shocked I exclaimed I was not a 3 year old. She then asked if I would like to change seats. After the flight the manager refused to give me her name nor the name of the infantalizing cabin crew. Turns out the crew ran to the manager complaining I was being a troublesome passenger and swearing, that was a lie, I didn't swear at her, just in deep shock this 20 something year old had the nerve to tell me what to do with my attention. Shocked at the manager covering for this incompetence I requested the pilot for his name, he too refused to give his name and just requested I step outside of the flight with him. Deeply unprofessional behaviour. Flight number NZ 584, 06:25am Christchurch to Auckland.

✅ Trip Verified |   A decent enough job on a very full flight. They got me there from A to B without frills or fuss. I liked the onboard Kiwi Qui that they ran during the flight: a nice and quirky touch.

Not Verified | This quick and easy flight was made so enjoyable by the inflight quiz that Air New Zealand have on their short-haul flights. Nice inflight snacks and great crew.

Not Verified | The ground service was frankly rubbish. We were late because the PA system was broken. The inflight entertainment was so small that EasyJet would have more inflight entertainment than this. No inflight snacks. Not happy.

Not Verified | This long-haul Air New Zealand flight was so much better than previous Air New Zealand flights. I was in Economy stretch with a lot of legroom. If you want to go Economy stretch I think you should. Ground staff were really nice, cabin crew were nice and it was a quick flight time. I think Air New Zealand should have a Quiz channel because on their short-haul flights, they have a Quiz so I think on the entertainment screen they should have a channel just for Quizzes. Overall, Good flight, nice crew and soft seat for Economy Stretch. Good legroom.

✅ Trip Verified | I made a $6,350 payment to Air New Zealand. They can't find the payment. It has been 5 days and they still haven't given me any information. 

I have now had to pay my bank a fee to cary out an investigation into the "missing" funds which could take weeks.

Not Verified | Air New Zealand short haul is brilliant. The crew service was brilliant. There was also a quiz on the plane for the whole flight. Very quick flight time after the plane was late coming in from the previous destination. Brilliant quick flight

✅ Trip Verified | We were due to take flight NZ 902 to Papeete arriving at 01.35 on 8 April 2024. 30 minutes into flight, our aircraft returned to Auckland due to hydraulic issues. The flight was rescheduled for 24 hours later arriving Papeete 02.35 on 9 April. Our cruise ship had sailed the previous evening at 18.00. The service & care shown from Air New Zealand was appalling. The ground crew could not care a less. We were told to walk with our cases 2km from the airport to pick up a bus service to transfer us to a designated hotel without any assistance from ANZ staff. Our flight service from Perth was carried out by Wamos Airlines operated by a Spanish crew. The safety instructions were inaudible, & contravene the CAA regulations. We gathered on our return that ANZ were grappling with worldwide maintenance checks on their engines. ANZ General Manager called the arrangements with Wamos was a proactive, temporary measure to avoid major flight cancellations, although the problems were not just confined to the Perth Auckland route Our flight to Papeete, Air New Zealand were aware of the issue before departure because a technician was aboard working in the cockpit. Air New Zealand were not interested in redressing any additional costs which we incurred in trying to meet our ship in the next port This is the first & last time we will travel with this carrier. Air New Zealand are unprofessional & show a total lack of care for their customers. In our opinion they are an extremely poor Company. Our rating for this airline is 0/10, as is value for money & ground crew If you travel with this airline you have been warned.