✅ Trip Verified
| Los Angeles to Auckland. I haven't flown Air New Zealand since 2011, and I was looking forward to using them again. I had only ever had good experiences with this airline, and expected no different this time. Perhaps I was spoiled the last time I few to NZ because I traveled on American Airlines' B787, and it was a pleasant experience. But then, I have also traveled on Air New Zealand's 777 before, and enjoyed that, so I really don't know what has changed. However, the fact is, my well-seasoned (25+ years) rolling carry on would not fit down the aisle once I got to steerage, and I was forced to turn it sideways and lift it. It wasn't that I couldn't make it fit, but I had to slightly angle it each time I went past a seat. This probably should have been a warning sign! My seat was uncomfortable. So uncomfortable, in fact, that my left buttock became positively painful. Not sore, painful. It felt like I was sitting on some kind of ridge. The seat was hard, and I suffered cramps for 24 hours after landing as a result. Although I was lucky enough to have a free seat next to me (the plane was full), the shape of the seats made it such that it really wasn't the benefit that perhaps it could have been. Now, the cabin crew was good, and I'm not faulting the service, although it would have been nice if water could have been brought around more than once. The entertainment was fine, and I loved the free wifi, USB port and socket for every seat. The temperature seemed to vary a lot from cold to very warm, and the air was dry (I am comparing it to the 787 here, it's true). But, it was just so very uncomfortable that I cannot see myself using ANZ again. I had considered bidding on an upgrade, but I missed the deadline. When I walked past business class and saw the pods, I was glad I had missed it. They looked really small, cramped, and "open". However, as I have never actually flown business class (in 55 years of flying), I can only comment on my perception here. So, in short, I could have paid $250 more for American Airlines and had a much more comfortable trip, along with an extra bag. It's what I'll do next time.