Air New Zealand

✅ Trip Verified |   A decent enough job on a very full flight. They got me there from A to B without frills or fuss. I liked the onboard Kiwi Qui that they ran during the flight: a nice and quirky touch.

Not Verified | This quick and easy flight was made so enjoyable by the inflight quiz that Air New Zealand have on their short-haul flights. Nice inflight snacks and great crew.

Not Verified | The ground service was frankly rubbish. We were late because the PA system was broken. The inflight entertainment was so small that EasyJet would have more inflight entertainment than this. No inflight snacks. Not happy.

Not Verified | This long-haul Air New Zealand flight was so much better than previous Air New Zealand flights. I was in Economy stretch with a lot of legroom. If you want to go Economy stretch I think you should. Ground staff were really nice, cabin crew were nice and it was a quick flight time. I think Air New Zealand should have a Quiz channel because on their short-haul flights, they have a Quiz so I think on the entertainment screen they should have a channel just for Quizzes. Overall, Good flight, nice crew and soft seat for Economy Stretch. Good legroom.

✅ Trip Verified | I made a $6,350 payment to Air New Zealand. They can't find the payment. It has been 5 days and they still haven't given me any information. 

I have now had to pay my bank a fee to cary out an investigation into the "missing" funds which could take weeks.

Not Verified | Air New Zealand short haul is brilliant. The crew service was brilliant. There was also a quiz on the plane for the whole flight. Very quick flight time after the plane was late coming in from the previous destination. Brilliant quick flight

✅ Trip Verified | We were due to take flight NZ 902 to Papeete arriving at 01.35 on 8 April 2024. 30 minutes into flight, our aircraft returned to Auckland due to hydraulic issues. The flight was rescheduled for 24 hours later arriving Papeete 02.35 on 9 April. Our cruise ship had sailed the previous evening at 18.00. The service & care shown from Air New Zealand was appalling. The ground crew could not care a less. We were told to walk with our cases 2km from the airport to pick up a bus service to transfer us to a designated hotel without any assistance from ANZ staff. Our flight service from Perth was carried out by Wamos Airlines operated by a Spanish crew. The safety instructions were inaudible, & contravene the CAA regulations. We gathered on our return that ANZ were grappling with worldwide maintenance checks on their engines. ANZ General Manager called the arrangements with Wamos was a proactive, temporary measure to avoid major flight cancellations, although the problems were not just confined to the Perth Auckland route Our flight to Papeete, Air New Zealand were aware of the issue before departure because a technician was aboard working in the cockpit. Air New Zealand were not interested in redressing any additional costs which we incurred in trying to meet our ship in the next port This is the first & last time we will travel with this carrier. Air New Zealand are unprofessional & show a total lack of care for their customers. In our opinion they are an extremely poor Company. Our rating for this airline is 0/10, as is value for money & ground crew If you travel with this airline you have been warned.

✅ Trip Verified | We always try to fly on Singapore Airlines as they are our favourite airline. We travelled to Germany via Singapore on August 15 and returned on September 5 arriving in Auckland on September 7. Both legs to Frankfurt from Auckland and the return leg from Frankfurt to Singapore were on Singapore Airlines in Business Class. Totally superb with large seats, great beds, personal privacy and plenty of floor storage of carry on luggage under the seat in front. Great service. Just perfect. Our last leg was a code share with Air NZ. While the staff were great the Business Class seats were appalling. Cramped, no storage space on the floor, little privacy as the layout pointed you directly towards the passenger across the aisle. There was a large bulkhead next to the seat that intruded on the space.The bed was difficult to set up and put back and very cramped. The tiny foot rest was partially in the aisle and people moving past had to be careful not to trip over it. We had never flown Air NZ Business Class before and have no desire to do it again. It is more like a glorified Economy Class seat with a bit of extra room. Business Class travel is not cheap. Until the airline does a serious upgrade (which we understand they are starting) we would rather wait a few hours extra in Singapore to do all our travel legs on Singapore Airlines.

Not Verified | Such a lovely experience! Service was so good and food was delicious! The cabin crew were so nice and lovely. Would definitely fly with this airline again.

Not Verified | I recently had a highly disappointing experience with Air New Zealand, and I feel compelled to share it to help future travelers make informed decisions. My ordeal began with an extended delay at the airport that quickly turned into an overnight stay, largely due to the airline's lack of communication and support. Initially, our flight was delayed, and after waiting for about four hours, it was eventually canceled. Throughout this period, there was minimal information provided about the situation, leaving passengers confused and frustrated. To add to the inconvenience, the airline offered no immediate assistance in rebooking our flight, which only compounded the stress of the situation. While Air New Zealand did provide hotel and meal vouchers, the experience with these compensations was far from satisfactory. The hotel we were directed to did not accept the vouchers due to delays in payment processing by the airline. This left us scrambling for alternative accommodations and additional expenses. The next leg of our journey was similarly marred by issues. The second flight was delayed again, this time due to a broken plane. The airline had to find a new aircraft and transfer catering, further prolonging our travel experience and adding to the frustration. One of the most frustrating aspects of this ordeal has been the difficulty in resolving the financial implications of the delays. Efforts to seek reimbursement for out-of-pocket expenses on hotels and meals were met with a series of excuses, slow responses, and an overall lack of effective communication. Reaching a customer service representative was challenging, and when contact was made, responses were often unhelpful and evasive. Overall, my experience with Air New Zealand was far from satisfactory. The combination of poor communication, inadequate support, and slow reimbursement processes has left a lasting negative impression. For anyone considering flying with Air New Zealand, I recommend being prepared for potential disruptions and ensuring you have a contingency plan in place.