Aer Lingus

My boyfriend and I book a trip to Dublin only to get to the airport and was told the flight was cancelled. The manager said the next flight was the following day at 9.45pm. When passengers started asking to be put on another flight he said there were too many of us he said there was nothing he could do and finally shouted "I am not going to answer anymore questions the flight is cancelled and that is that". We cancelled the flight and booked another airline that same day.

Flew from Dublin to Boston return with a group of 65 teenagers. Check-in was straightforward and both flights pleasant and uneventful. Excellent product with good crew and well maintained cabin. No complaints!

JFK-DUB Nice flight on a new clean airbus. Food was excellent and IFE was fine with recent movies and plenty of music and games. The seat was not that comfortable as it was not a "Lay flat" but had a slight angle. Still managed a few hours sleep. Crew attentive and pleasant throughout.

ORD-DUB-ORD. Great service both during the check-in process and onboard on both flights. Very good IFE and decent food. The fact that you have to pay for alcohol is a bit annoying but it is becoming the standard in the industry. Clearing customs in Dublin is a great plus. Overall a very good experience.

I have not used Aer Lingus for many years because of cost. I recently went from Dublin to New York. Outward journey perfect. Return another matter. I could not book a seat and at JFK I was the very first in line I was handed a boarding card not having been asked if I would like an aisle seat or otherwise. I did ask for the same seat I had on the outward journey if it was available. I was told it was not and handed the boarding card within 10 seconds. The impression I I got was that the lady at the desk did not even look. It will be a while before I use Aer Lingus again.

Recently travelled from Edinburgh to Dublin and the plane was delayed 40 minutes. On our return flight the plane was once again delayed 30 minutes. In March we made the same journey using Ryanair and there were no delays. It is very difficult to contact Aer Lingus as they don't give email contact details.

JFK-DUB-NAP. Seasonal route to Naples. Outstanding product service and price. Beats any US airline. Professional pilots and FA pleasant and clean cabin A330-300 decent pitch IFE. Armrest does not raise all the way. DUB-NAP on clean A320 Sky Deli edible enough price competitive with airport. Return DUB-JFK A330 bulk seat 9D in private cabin behind Business. Cool spot IFE screen folds with armrest. DUB T2 is small and efficient transfer.

GLA-DUB-GLA. Very reasonable flights but we did not check-in any bags. Check-in with iPad was simple and straightforward and we breezed through security in both directions. ATR-72 plane was ideal for this short flight. The propellers are a lot louder than a jet plane but the 2x2 seat layout is much more suitable for most travellers than the usual 3x3 you expect on sort haul flights. The planes were comfortable and well maintained and the service both ways was professional and friendly. Overall a perfectly acceptable for the short route with an excellent frequency to Glasgow. Much better value for money than the competition (Ryanair from PIK which is invariably more expensive and less frequent). My only real complaint is the need to bus passengers out to a very remote stand in Dublin.

BHX-DUB-JFK return. Short flight BHX-DUB was fine. Clean plane friendly attendants but cramped leg space which is fine for such a short flight. I had prepaid for my seat selection but due to aircraft change DUB-JFK I was moved to back of plane. I complained to attendant at gate in DUB who apologised and offered to put me in a window exit seat as there were no other aisles available. I preferred the aisle and so stayed with it which turned out to be fine. FA's are for the most part very friendly except for a couple on the return who were efficient but not really friendly. The best thing is being able to go through customs for the US in Dublin on the way out. No lines and easy to get through. ATR on the way back from DUB-BHX looked very old and not very well taken care of. Overall I liked Aer Lingus and plan to fly them again next time I go to the States.

LHR-JFK via Dublin. Lounge access at Heathrow and very nice lounge in Dublin - impressive airport. Flight from LHR-DUB was very full and uncomfortable. Flight from DUB was in new and very clean A330 - only 10 passengers in business class. Excellent service and very impressed with the food quality. Seat was comfortable and spacious. All in all a good experience - would not like an overnight flight as the seat was not at all comfortable for sleeping - angled type and impossible to get comfortable in that position - also a bigger pillow than the regular economy version would have been appreciated.