Aer Lingus

BHX-DUB-JFK return. Short flight BHX-DUB was fine. Clean plane friendly attendants but cramped leg space which is fine for such a short flight. I had prepaid for my seat selection but due to aircraft change DUB-JFK I was moved to back of plane. I complained to attendant at gate in DUB who apologised and offered to put me in a window exit seat as there were no other aisles available. I preferred the aisle and so stayed with it which turned out to be fine. FA's are for the most part very friendly except for a couple on the return who were efficient but not really friendly. The best thing is being able to go through customs for the US in Dublin on the way out. No lines and easy to get through. ATR on the way back from DUB-BHX looked very old and not very well taken care of. Overall I liked Aer Lingus and plan to fly them again next time I go to the States.

DUB-MAD. Airbus A320. Boarded 30 minutes prior to departure and left ahead of schedule. Terminal 2 in Dublin very clean modern and spacious. Cabin crew friendly efficient and professional throughout. Purchased drinks and snacks which were of good quality and sold at reasonable prices. Seats leather and comfortable with acceptable legroom. All in all a good flight. The only negative aspect was Madrid Terminal 1 which is old fashioned and lacked any decent facilities.

ZRH-DUB-ZRH. Tale of two airlines. Web check-in on the way out went well. Full load but crew was helpful arranging hand luggage. Dealt well with some difficult passengers. Crew professional some very friendly. Check-in machines on the return worked well. Passengers seated in the back where allowed to take big hand luggage with them. Those in the front were not so felt sorry for those who paid even more than for a standard seat as they either had their bags checked in for pick up or had to store it at the back of the plane. Front two crew members absolutely unmotivated and yelling at passengers. Prices no longer that cheap. Terminal 2 is ok. Flight to Dublin would be a 8. Back would be a 3. Buy onboard choice is good and prices are ok.

For the 4th time in 4 weeks I have been delayed on the Edinburgh - Shannon route which is operated by Aer Arann. In all cases this was blamed on technical difficulties with the aircraft - ageing ATR72 turbo props. Today I had a 3hr delay out of Shannon and the Manchester flight was delayed 6 hrs. Very little information and the Aer Lingus information desk was unstaffed most of the time.

GVA-DUB and DUB-MCO. GVA-DUB in economy and DUB-MCO (Orlando) in Business. Both flights on time and impressed by the cabin staff. The Dublin to Orlando flight was lovely - very nice food and wine(s). Seat - not a flat bed and was very comfortable for sitting for sleeping it was not and I cannot imagine spending a night in it. Our bags were tagged through from GVA-MCO and when we checked in for DUB-MCO flight only 2 could be located. Counter staff went out of their way to locate and re-tag the "missing" bag. Pre-clearance for the US was speedy and pleasant. All in all we were very impressed - service and price both right!

I fly twice a week LHR-DUB. Generally acceptable but quite average. Services mostly on time and the journeys smooth. The Aer Lingus Dublin lounge is very pleasant and the staff helpful. Many cabin staff have an unpleasant attitude that suggests we should be thanking them for giving us the opportunity to fly with them - we expect to be treated with at least a bit of respect! The loyalty scheme is not great - they will not provide points for basic non-flexible flights.

DUB-TFS-DUB. Great airline to fly with when travelling with children. Flight attendants seem to make even more of an effort with them. Like the look of their new inflight menu and what we bought onboard was tasty. T2 is a pleasure compared to what DUB was previously.

MAD-IAD. Good value for money a step up on the appalling service that we expect from the legacy US carriers but pretty minimal. This is a code share with United and for all intents a United flight in Aer Lingus livery and standard legacy service issues (complimentary and edible meal but you have to pay for alcohol and snack services). A330 was clean and serviceable. Economy had the usual cramped seats. IFE system is good. For the price it is good value.

GLA to ORD via DUB return. The flight to Dublin was with Aer Arann which was fine for the 50 minute flight. Flight to Chicago on A330-300 and we sat in a small three row cabin just behind business class which was excellent. Crew were friendly and professional and the meal was standard economy fare. Only one bar run so if you wanted wine with your meal you had to purchase it. The return flight was only 6.5 hours which was great and the catering was very tasty. Overall a very good product by Aer Lingus.

We are frequent business class travellers this was our first time with Aer Lingus from LHR to MCO via DUB. The whole experience was excellent. Crew were professional but friendly seats comfortable the food delicious and choice of wines good. Given the price we paid - roughly half that of the other airlines we generally use - the service represents great value for money. A shame they don't offer business class on European services but we were still able to use their lounges at LHR and DUB.