Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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8/10

Aer Lingus customer review

(United States)

I flew from Shannon to Boston yesterday 7 July and must say that I was both shocked and horrified that three of the female cabin crew including the cabin manager were chewing gum whilst serving food etc. I expect that here by the staff on US carriers but not Aer Lingus. Otherwise the flight was faultless.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Aer Lingus customer review

(Germany)

Most recently SXF-DUB-SXF return. The economy class product its getting better after dipping for a few years. Most of the A320s now seem to have the more comfortable seats with moveable headrests and a little more legroom than before (29 rows now instead of 30 I think). I'm an occasional flyer on this airline maybe half a dozen times a year mostly Spain-Ireland or Germany-Ireland. The staff are still pleasant if less experienced. It's a significant notch above Ryanair in overall product and service and worth a premium (often there is none). Pricing overall is competitive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Aer Lingus customer review

(United Kingdom)

Shocking late service which the airline knew was running late but instead decided to leave everyone at Gatwick staring at the departure board for half an hour with the - please wait sign on. Unloading and loading of passengers was painfully slow (some passengers haven't yet grasped the need to read the ticket and establish what seat they are in). This is the second time this flight has been delayed and the excuses are somewhat similar. It might be an idea to cut the number of flights if they cannot keep the ones to London Gatwick on time. Very Poor prefer Ryanair. The 15/6/2012 Gatwick to Dublin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Aer Lingus customer review

(United Kingdom)

LHR-DUB flight was very well done by all accounts quiet and well maintained. The staff seemed very courteous and keen to engage in small-talk with customers. DUB-LHR flight not brilliant more down to bad luck than anything else on this flight it was more the people I was with that caused aggravation behind me shaking my seat back and forth as if it was a play-thing. This wasn't helped by the person in front of me reclining back so there little room. I am not questioning the plane attendants or cleanliness.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

Southend to Dublin. Excellent airport new route from May. Aircraft was nice clean ART42 nice leather seats which had plenty of legroom for the 1 hr 35 minute flight. Excellent inflight with smiling hostess.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Aer Lingus customer review

(United States)

Flew to Milan via Dublin from JFK on June 5th. Found check-in staff at JFK to be extremely rude and not helpful. Aircraft was clean and departure was on time. Toilet midway through flight had no toilet paper or paper towels. They did nothing and appeared to have cared less.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Aer Lingus customer review

(United Kingdom)

BHX-DUB-JFK outbound BOS-DUB-BHX inbound. Outbound: BHX very quiet no queue for check-in all on time A320 clean the seat is fine for such a short flight. At Dublin the transfer was pretty smooth took approx 30 mins to pre-clear US Customs and Immigration. You don't collect and recheck your bag it's checked through and you are shown a picture of it on the belt to confirm it's yours etc. Boarded A330-300 clean tidy good AVO generally a nice plane to be on. Sat in the 2 row mini-cabin at the front quietest flight I've been on. Recaro seat is fairly decent. Food was perfectly edible and the crew were helpful and friendly. Arrived early into JFK bags came within a few mins. Return flight much the same exact plane and seat. 30 mins late boarding but made up most of it - arrived 5 mins late. Transfer was much easier and quicker A330-A320 in 30 mins left ahead of schedule arrived early to BHX and was quickly out of the airport. Overall very happy and I think this will now be my preferred route to the East Coast saves the trek to LHR.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Netherlands)

DUB-AMS ORK-AMS DUB-LGW CDG-SXF. I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United Delta BA or Air France any time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Aer Lingus customer review

(United States)

My boyfriend and I book a trip to Dublin only to get to the airport and was told the flight was cancelled. The manager said the next flight was the following day at 9.45pm. When passengers started asking to be put on another flight he said there were too many of us he said there was nothing he could do and finally shouted "I am not going to answer anymore questions the flight is cancelled and that is that". We cancelled the flight and booked another airline that same day.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aer Lingus customer review

(Ireland)

Flew from Dublin to Boston return with a group of 65 teenagers. Check-in was straightforward and both flights pleasant and uneventful. Excellent product with good crew and well maintained cabin. No complaints!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes