Etihad Airways

I have never experienced such a poor lounge, ever. The lounge is absolutely filthy. Surly service, the only food available cheese sandwich and a selection of very sweet pastries. Only drinks available, water or very sweet juice cartons or colas. No glasses, only disposable plastic cups. No alcohol. The staff said alcohol was banned at the airport but you pass through "The Old English Pub" to get into the lounge. It was not permitted to buy a glass of wine at the pub and take into the lounge. Frankly it would be much better if Etihad Airways said they did not provide a lounge service in Cairo as the appalling lounge seriously compromises the Etihad Airways brand.

It is about the best business lounge I have experienced. Great staff, friendly and welcoming. The breakfast is good, you get both a buffet and a la carte waiter service. Linen service as well. A very good place to wait for your flight!

The Wingtips lounge at New York JFK is a dump calling itself as a lounge. Its a shame on Etihad Airways to provide this for First Class passengers. I visited it in the afternoon and all that it had was croissants and cereals left from breakfast. Worse still it had pork products for a Muslim airline. Place was filthy with food bits left on the chairs. The staff were sore and had no mood to welcome the passengers. I was better off strolling outside in the duty free area.

There are 2 Etihad Airways lounges. One before the TSA USA check and one after. I visited both lounges. First one is expansive with a spa and shower, bar and several buffets. Second one is much smaller with a small buffet and coffee. Both were well attended and welcoming.

Wingtips Lounge at New York JFK is small but a pleasant respite while waiting for ones flight. Food choices good, lounge was quiet and not very crowded. The staff were tremendous in keeping travelers informed of their flights, helpful suggestions about the terminal and went out of their way to accommodate travelers requests.

Al Reem Business Class lounge in Abu Dhabi is an awful lounge. Don't waste your money. Not only was it empty but when I fell asleep they woke me up saying sleeping was not allowed! After I paid them several hundred dollars! This lounge is very noisy sub par food and service and I would have booked something else if I knew.

Business class lounge at Abu Dhabi is a very good lounge and service totally let down by stylish but uncomfortable seats and lack of toilets.

Etihad Airways Business Class lounge at Dublin Airport has a very nice atmosphere and comfortable enough after I had to tell someone who roared into his phone to go into the closed off business area. I also told staff this should not be allowed and this is their job to look for and sort these issues. It is not the guest who should have to do this. Excellent A la carte table dining (for breakfast anyway). There is a buffet for fruits yogurts etc.

Business Class lounge at Abu Dhabi has excellent facilities and first class service. High quality food, genuine service and comfortable environment. There appears to be only 1 shower in the ladies room and there is no place to recline while waiting for your flight.

SATS business class lounge at Singapore Changi Airport. Greeted by a polite well groomed man and directed into lounge with subdued lightening light coloured vinyl tub chairs and low partitions (top 3rd frosted glass). These are showing some signs of wear - quite uncomfortable. In one corner 4 cubicles with back-facing massage chairs and a beaded curtain for privacy. First Class area is the just a cordoned off back corner separated by a sign several plants. Food/beverages well below par. Tea preparation is separate from coffee. Array of teabags you find in any chain hotel room - only milk UHT. Coffee from machine worse than instant and tepid. Arrived at 9pm. Food almost depleted yet to be restocked. Tried a tomato/iceberg lettuce/hummus sandwich but it'd been so long it was in it's plastic bag it'd become soggy and the bread curled. Signs indicate hot vegetarian options where carrot soup and mashed potato. Several hot stew looking dishes and several Asian options. Six pcs with good internet speed. Along the entire window length a row of desks with individual reading lamps. Hospitality staff are pleasant. Female toilets: 2 cubicles 2 showers 2 hairdryers. Soap dispensers are the plastic type you buy in a supermarket. Extremely disappointing! I'm popping downstairs to grab a bite to eat.