Etihad Airways

✅ Trip Verified | Terminal 3 Business class lounge has become totally inadequate as from 6am onwards is completely overcrowded & no longer a place to relax - no more exclusivity anymore imagine there toilets & showers are totally inadequate for the huge amount of passengers in this lounge. Staff do there best but they are over stretched with the amount of people packed into this lounge. I find myself staying less & less here now as other areas of this crowded airport are better to sit & relax near to a gate not being used. Be nice if you can only use the lounge if you had a business boarding pass only but those days are gone now with the frequent flyer program making it so easy to get into the lounge.. Food is still ok & enjoy the breakfast there. WiFi connection is not stable here still.

✅ Trip Verified | Nice airport lounge, large, quiet, good airfield new, a normal food and beverage choice, kids playing room. Nice sitting, near the 1 gate, not crowded. One of the best Russian lounges.

✅ Trip Verified | The worst thing about this lounge is the complete lack of toilets and the signage in this place is truly dreadful. It’s not a quiet place to relax and becomes very crowded quickly. It’s no longer a nice experience here due to no more exclusivity for genuine business class passengers sadly. Food is good along with a nice range of drinks from the bar. Let’s hope when the new airport opens the lounge will be better and have decent toilets and a lot more of them along with showers. Internet when I was there was very slow.

Not Verified | A relatively new lounge with good views of planes taking off & landing. Food is of good quality although not great in choices. The freshly baked rolls are delicious & recommended if they are hot. It’s a relaxing place to be with spacious areas giving it a relaxing ambiance before your flight. Staff are polite & professional & will help with any of your queries. Toilets well kept with all the needs you require. WiFi here was good & reliable with fast downloading of websites. Overall a very pleasant stay on my recent flight.

Not Verified | Early Morning this lounge is less busy than night time but gets busy around 8.30am onwards. The breakfast was excellent nicely made scrambled egg & tasty sausages. Seating is varied so a good choice where to sit when it’s not crowded. Staff seemed pleasant as they were not as busy as it can get like at night. The big thing that this lounge lacks completely is toilets is truly dreadful when as many as hundred or more people use this lounge at a time. It’s really wasting time have to queue to use a toilet & not acceptable for a business class lounge. WiFi is poor & kept disconnecting on the time I was there - let’s hope when the new airport opens that the business class lounge there has many more toilets & showers for passengers.

✅ Trip Verified | Absolutely mediocre lounge-while the seats were clean, the food/snacks were very limited in variety and looked unappetising. There were no sealed bottles of water on offer, unlike in any other lounge I have seen. No washrooms inside the lounge - the nearest washrooms were filthy and unusable. The wifi does not work. I am shocked that Etihad Airways has tied up with this lounge for its first and business class passengers in Zurich. It is not befitting the image of Etihad Airways.

✅ Trip Verified | I’ve been to this Al Reem lounge 4 times now and it is fantastic. I have the option to go to Etihad lounges but I find this to be better with good middle Eastern breakfast. The Homus and Foul Madamas are excellent. I walk from terminal 3 to terminal 1 just to go to this lounge. Well done.

✅ Trip Verified | Comparing this lounge to Qatar Airways Business Class Lounge, this Etihad lounge is nothing. May I suggest to put a quiet room or at least 4 rooms with bed, just in case they cannot accommodate all passengers in the hotel if there is any delay in a flight - waiting for more than 5 hours just for a visa is giving more stress to your passengers. Staff are not that helpful at all.

✅ Verified Review | The last time I was in this airport the business and first class lounge was one in the same and only separated by a seating area. The food was pretty poor and the whole experience was weird but I knew they were remodeling a new lounge area. This visit I was able to use the new space and found it vastly improved and what one would expect from an international first class lounge. The area was set up like a restaurant with prompt service and good food. If you wanted a snack and not a full meal trays of food were put out for the taking. Good coffee and juices. It was quiet and again very comfortable. The airport is going through a build out and once completed it will be hopefully a beautiful airport for gates and services. In the meantime the old terminals have to be suffered with.

✅ Verified Review | This Etihad Airways lounge (used for Virgin Australia flight) has lackadaisical staff in the kitchen. I am told there are 3 chefs and yet there is a very small selection available. Food is at best insipid and you could sense it from the disinterested look on the staff's faces. I asked if they could get some snacks etc organized to which they responded in the negative. The Chef refused to come out of the kitchen. Compared to other airlines where you get a la carte menu served, this is a complete disappointment. They also ran out of the whisky they had on the shelf after serving just the one drink. Something doesn't add up. Sorry guys, thumbs down and I will avoid this lounge if I could.