Etihad Airways

If you are a silver or gold card holder flying in economy class this lounge is now allocated to you. However this lounge is located in terminal 1 and as most people transit in terminal 3 I don't think it's worth the 20+ minute walk to use what is generally a sub standard facility. I wouldn't pay to use this facility and would rather sit in Starbucks at my own expense.

Whenever I've visited this lounge it's always been overcrowded. Somebody at Etihad has got they're sums wrong. Other than this a good facility.

Very disappointed by the Lounge and by the lounge staff who were unfriendly and unprofessional. For the food and beverages facilities and the lounge was correct.

Extremely disappointing. Limited choice of food In fact there were on two varieties of tuna rolls on offer along with corn chips and pretzels. Nothing else. My wife and I were traveling to Sydney and had a four hour layover between connecting flights and while the peace and quiet of the lounge was welcomed the lack of food was not.

The lounge was too far from the terminal. The food was not really that hot. The fruits and beverages was ok. The staff told us wifi was going to be fixed soon but I waited for almost 2 hours and still none. Accommodating staff great six sense spa offer but it was so limited - I was only allowed to use 1 treatment instead of at least 2.

This lounge is overcrowded and very noisy. Food good great service but we were there from 2100 to 0240 and it gradually got worse with a number of people standing up and not being able to get a seat at all. I do not agree with the idea of asking people traveling in economy to use another lounge. I will in future organise my connections so I can limit time in this lounge.

As a silver card member I'm entitled to access to the Al Reem lounge at Abu Dhabi. I can't compare it to the Pearl lounge in T3 (I've never accessed it) but as a business class lounge it was good with plenty of breakfast options available stocked and manned bar area plenty of seating (if in a somewhat weird 3 tiered room) and newspapers and magazines available. However Wi-Fi was unavailable whilst I was there (and the staff couldn't fix it) and there was only 3 staff to man the bar clear plates and update the breakfast area and thus they struggled to keep up with demand in a less than half full lounge. The only real problem is the lack of toilet facilities in the lounge for its size.

Small but uncrowded lounge. Quality of service food and drink during my stay was excellent. Free wifi and tv/newspapers available. The criticism would be the lack of a sleeping zone but few lounges of this size would be likely to have that. Definitely much better than either the Al Reem lounge in AUH.

Previously Etihad gold and silver card holders used the Pearl business lounge in terminal three complete with comfy seats and smoking room but now (due to overcrowding) have to use the Al Reem lounge in the old terminal 1. All Etihad flights to Europe and Asia arrive and leave from the new T3 so this becomes awkward. On arrival you have to bypass security and walk (10 mins) to the old terminal and the lounge. This lounge is not a patch on the T3 lounge with a very limited food selection (drinks are fine). There is no comfortable seating area and no papers to pass the time. The next problem is there is no smoking room so you must use the smoking room in the far corner of T1. Then of course to catch your flight head back to T3 and go through security which becomes more of a muddle if another flight arrives as you do - as nobody knows where they are going and can cause another delay.

Quite a small but pleasant lounge. Nice reception from the staff and frequent offer to refill drinks and so forth. As it was an early flight we enjoyed a cooked to order breakfast. Very good. You could also help yourself to cold cuts and bakery if you didn't want a cooked meal.