"staff at T5 certainly didn't go to charm school"
L Shore (United Kingdom)
The British Airways staff at T5 certainly didn't go to charm school. Awful choice of food ended up with a jacket potato lounge lacked character and looked dirty. Staff on the entrance uninterested and took no notice of me. The toilets in the business lounge were so dirty I changed my mind about taking a shower!
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"not made to feel especially welcome"
G Sims (United Kingdom)
Not made to feel especially welcome and when we were there at lunchtime there were not many places left to sit. Not crowded but very 'busy'. The hot food surprisingly for me and very strange for foreign visitors was pea soup! That was all - and some weird croutons. Uninspiring salad bar with no 'wow' factor whatsoever and three types of freshly-made sandwiches - ham and cheese chicken prawn with rose-marie sauce. All of them sorry to say utterly tasteless! The good news is thank goodness the excellent wines available and Champagne (for that you have to ask an over-worked but smiling waitress who will eventually bring it to where you are sitting) Usual premium spirits selection with mixers. Toilets (men) were frankly a bit grubby and dated and a tad smelly - not good enough! More like a traditional English pub on a Saturday night. Overall very underwhelmed with the whole experience and compared with other business class lounges at Heathrow and overseas in Middle East down at the bottom of the list - desperately needs upgrading to bring in line with competitors.
| Lounge Name | Terraces Lounge |
| Airport | London Gatwick Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"warm and pleasant welcome on arrival"
J Henson (United Kingdom)
I visited this lounge on 24 May 2014. Warm and pleasant welcome on arrival to the lounge. The main lounge is effectively a rectangle with a small annex to one side with some additional seating and tables. Decent selection of English and French language newspapers but a more limited selection of magazines. Wifi worked well - it was easy to connect and I was pleased with the speed. The lounge was relatively quiet when I visited and had a pleasant quiet atmosphere. A menu was available on the food counter but the food selection is fairly limited - all cold food with some meat and some cheese sandwiches available along with nuts crisps cakes fruit and biscuits - I personally thought that although the selection was limited this was satisfactory given that it is a short haul outpost language. Luggage storage available. Toilet located outside lounge. Overall a pleasant (albeit not amazing) place to spend an hour before a flight.
| Lounge Name | Galleries Lounge |
| Airport | Geneva Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"this remains a disappointing lounge"
D Chamberlain (United Kingdom)
For such a fantastic potential this remains a disappointing lounge. Wonderful views a very large area pretty good seating light and airy - all good. However: after over an hour in here we are getting the first sign of a cleaner; food is almost non existent (I mean this literally!) and the range and quality of drinks has declined over time. Inattentive staff the frustrating wifi system of getting scratchcards every 30 minutes and the paucity of refreshments leaves this well below bar. The long trek to T4S would be fine if we had something better when we arrived!
| Lounge Name | Iberia Lounge |
| Airport | Madrid Barajas Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"staff unhelpful totally unimpressed"
Mark Boggis (United Kingdom)
Food non existent staff unhelpful totally unimpressed. Internet wireless not working correctly either. Can't wait to get on the plane and get out of this hole.
| Lounge Name | Galleries Lounge |
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"there are plenty of seats of many types"
Michael Davies (United Kingdom)
Both the north and south lounges in T5A are superb. Reception staff always friendly despite some miserable people who seem to complain a lot and should be kicked back to the public areas. The lounges are always busy but there are plenty of seats of many types. The showers are excellent staffed by such friendly ladies and whilst there is often a queue to use the toilets they are spotlessly clean. Good choice of food of sandwiches salads and hot items. The lentil and bean curry was spicy and excellent as was the Thai red curry. Two types of perfectly cooked rice or baked potato. Wide range of alcoholic drinks. The wifi is free easy to log on and of good enough speed despite many people using it. And a great view over airport. I always look forward to coming here.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"friendly and efficient service"
A Hickling (United Kingdom)
Visited the Concorde Room on 2 May and used it for around ten hours. I stored my hand luggage with the attendant and proceeded to the dining area for breakfast. All food served in this lounge is waiter service and menus are scattered around the lounge for you to choose your selection from and change depending on the time of day. If you visit the First Galleries Lounge opposite the Concorde Room you can request items from their buffet selection and they will be served to you in the Concorde Room. There was a good choice of premium spirits and champagnes as well as teas coffees and soft drinks. I booked one of the private cabanas when I organised my trip which is a dedicated day room with bed TV shower toilet free telephone use and room service. You can request a cabana for a maximum of four hours it's an oasis of calm within an oasis of calm. I also had lunch and afternoon tea there good quality food and friendly and efficient service. I also used the Elemis Spa facilities which can be booked twenty eight days in advance if you are a First passenger. There is also a boardroom style facility to log on to the internet and printers so you need to produce any paperwork. My only criticism is that some of the soft furnishings are beginning to wear slightly.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"very pleasant staff"
Kevin Tunnicliffe (United Kingdom)
Smallish lounge shared by several airlines. Very pleasant staff and free bar for BA customers. Excellent showers mediocre food offerings. Other airline users pay for alcoholic beverages.
| Lounge Name | The Club |
| Airport | Atlanta Hartsfield Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"lounge size is adequate but not much was done with it"
Annabel Wharton (United States)
Rome Fiumicino Arrivals Terminal is a nightmare but International Departures Terminal Four is state of the art. Even on the busiest weekend of the year—canonization of John Paul II and John XIII—the space was remarkably civilized. The terminal raised expectations for the executive lounge. We were flying Turkish Airlines - in Rome they use British Airways executive lounge. The lounge size is adequate but not much was done with it. Apart from a series of good abstract prints and a series of photographs of architectural details of Rome the space is clinical. Solid blocks of rectilinear grey-beige vinyl sofas and matching chairs suggest that travelers necessarily move in groups of ten -–the squares are intimidating for parties of one or two but once these islands are occupied even by a single traveler they become impenetrable by others. One side of the space is plate glass blindingly bright so only half of the seating cells can be comfortably occupied. Especially for travellers suffering from jet lag the initial unsettling affect of the anti-intimate seating and hyper lighting is subtly exacerbated of other details of the ambiance. The floor carpeted in a non-descript blue felt-like substance is not as might be expected flat. Rather it rises and falls in just such a way as to make you stumble. Internet connection is available but requires an inordinately complex set of interventions to access. Once acquired it is difficult to find one of the few plugs that is not already being used by another harried voyager. The culinary experience like the digital environment is disconcerting. We were arrived at 1 p.. lunchtime. Cereal and yogurt was on offer as well as croissants and cookies. Breakfast apparently lasts all day at the BA lounge. There was a self-serve bar which included red and white wine. The red came in a Bordeaux bottle but it tasted like it had been decanted from a box. Our empty glasses stayed with us during the entirety of our wait.
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"for a small airport this lounge was excellent"
Alan Wan (United Kingdom)
For a small airport this lounge was excellent. It was elegant clean and had a respectable selection of food and beverage.
| Lounge Name | Club Valetta |
| Airport | Malta Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
