British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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4/10

"for a small airport this lounge was excellent"

(United Kingdom)

For a small airport this lounge was excellent. It was elegant clean and had a respectable selection of food and beverage.
Lounge NameClub Valetta
AirportMalta Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedyes
2/10

"there is little food available"

(United Kingdom)

The worst business lounge I've ever seen. There is little food available; what there was consisted of a few different small cakes (I think) packaged snacks and mixed nuts. There is a reasonable selection of drinks both alcoholic and non-alcoholic but the ice was in an open ice bucket and mostly melted; dried-up slices of lemon on a plate. There is no separate bathroom; you have to use the general public ones outside the lounge. The decor is a particularly unpleasant shade of pale purple. All in all it's a most unwelcoming prospect.
AirportSofia Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedno
4/10

"if hungry eat somewhere else"

(Norway)

At OSL BA uses the OSL lounge (owned by airport authorities). I often take the late BA flight to LHR after work. If hungry eat somewhere else - food and beverages are below standard for BA lounges. Decent selection of newspapers. Best feature: The lounge is wonderfully quiet. So worth visiting after long day at work to wind down before the flight. Very comfortable chairs and sofas (though not particularly modern or elegant) and a quiet atmosphere. I like it. About 10 mins walk to BA gates from lounge.
AirportOslo Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedyes
3/10

"the quality of the food is dropping"

(United Kingdom)

The quality of the food is dropping every time I spend some times in this lounge. Chilli con carne without proper rice ice cream fridge empty quality of wine getting lower and lower. I also found surprising that nothing is done in the last year to fix some power sockets that do not work (next to seat or on the PC table). It seems that BA believe that quality of service is not important for the price of ticket you have to pay. Maybe they will have a wake-up call like Lufthansa when people will fly different airlines.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedno
3/10

"the standard has gone downhill"

(Norway)

I think the standard has gone downhill. It's not as clean as before. The wine is mediocre. No bread or nice cheese. The coffee beans are not the same. No more nice different cookies just a pot with a cookie that's has the taste of nothing. I was happy to pay the price for Club to be able to get in. But as for now no way.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedno
4/10

"lounge ambience was not the best but very functional"

(United Kingdom)

Plenty of light snacks of crisps flapjacks brownies biscuits and soup. The choice of drinks was impressive choice of wines beers and spirits. The lounge ambience was not the best but very functional. Something to note if you arrive early the check in desks may not be open until a couple of hours before departure and the self service machines will no longer be available.
Lounge NameTerraces Lounge
AirportJersey Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedyes
5/10

"comfortable seating great showers and washrooms"

(France)

You need to have the One World Gold card to access this lounge if you're travelling business class. Lounge offers space; comfortable seating great showers and washrooms and a spa with a very good massage for free (but most often fully booked). A great buffet with a wide choice (chilli con carne one of the best I've ever had) with a number of dishes you can order from the waiters. A huge wine selection of very good wines and vintage champagnes.
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedyes
5/10

"spotlessly clean relaxing and fantastic views"

(United Kingdom)

Spotlessly clean relaxing and fantastic views of airside and runway. Service by staff very friendly and welcoming. There is storage for your luggage if you want to dump everything and relax or walkabout (though Newark airport has few shops/duty-free). Lounge only has 1 shower. The food really was amazing. Worth getting to the airport early enough to eat.
Lounge NameGalleries Lounge
AirportNewark Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedyes
4/10

"very spacious and great views"

(United Kingdom)

Very spacious and great views. We experienced breakfast and lunch which were adequate but not as good as the Heathrow T5 lounge. The hot food was too limited. Porridge and soup offerings were tasty and nice champagne.
Lounge NameTerraces Lounge
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedyes
3/10

"I always find the lounge too busy to be comfortable"

(United Kingdom)

I appreciate this lounge is never going to be empty but I always find the lounge too busy to be comfortable. On my last visit just before New Year cups and glasses took a relative age to be removed and the food choices seemed less than usual along with having to queue to use the toilet. I've had decent stays in this lounge but the last two visits haven't been relaxing or pleasurable. It's got to the point where I've ended up at the Espresso cafe at the very end of the southern part of T5.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
Recommendedno

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages