"small and miserly stocked"
A Evans (United Kingdom)
A very small and miserly stocked lounge. No hot food small selection of booze and no espresso.
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"very nice little and quiet lounge"
T Holder (Switzerland)
Very nice little and quiet lounge right at the back of the terminal. Staff were very attentive. The food wasn't great and neither was the choice just a few sandwiches and biscuits to choose from. The wifi was fast and the lounge was clean. But there was a queue in front of the washrooms because there is pretty limited capacity.
| Lounge Name | Galleries Lounge |
| Airport | Vancouver Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"tables left dirty"
Clive Billingham (United Kingdom)
First time in this Lounge. Very disappointing 6pm food was curry chilli jacket potato with beans - really inspiring. Tables left dirty for over 15 minutes.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"front desk staff are extremely rude"
G Hampton (United States)
Lounge is ok but front desk staff are extremely rude and unhelpful. We were travelling with small children and needed a little extra assistance but no such luck. Highlights yet again vast difference in treatment between UK BA lounges and those stateside where your gold card often seems as welcome as tax bill.
| Airport | Miami Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"there were no showers available"
Tony Hall (Australia)
Furnishings and refreshments fine for the amount of custom but there were no showers available and the nearby toilets were out of use. The there computers available but the internet connection was extremely poor and very unreliable.
| Airport | Amsterdam Schiphol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"food quality has gone down"
D Larmour (United States)
Food quality has gone down especially if you're looking for any protein. Breakfast before transatlantic flight was largely a selection of pastries and other unhealthy options. No cheese no eggs just lots of toast and low quality croissants. The food bar is not well maintained and everything reeks of cheapness and cost cutting from the biscuits and crisps to the wine selection. I asked for cheese and was rudely told there's none available before noon if then. The toilets are often smelly and not clean enough. There is often a queue to get in. It's a shame BA don't realize how this damages their brand. They've been cutting down on meals on board too of course but in the lounges it's really apparent. Hardly worth paying the extra fares; better to save the money and take your own high quality comestibles perhaps.
| Lounge Name | Terraces Lounge |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"food minimal and very drab"
D Larmour (United States)
Pretty awful. No wifi or printers working. Food minimal and very drab. Quite crowded not much space. Toilets far away outside.
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"an oasis of calm"
Michael Davies (United Kingdom)
An oasis of calm in what can be a busy terminal 3. Always plenty of seats with many overlooking the runway. It never seems busy here even though its used by American Airlines and now US Airways. An 8am departure - good choice of continental breakfast items. Everything you would expect from a lounge.
| Lounge Name | Terraces Lounge |
| Airport | Manchester Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"overall extremely disappointing"
D Stead (United Kingdom)
Overall extremely disappointing. I used the lounge on a Saturday 10am - 1.30pm Large lounge with comfortable chairs and free wifi as you would expect little choice of newspapers no phone/tablet charging points. Coffee etc available choice of wines and spirits if you are hungry I suggest you eat beforehand! Hot food consists of toast. Cold food consists of fruit salad plain yoghurt in a large bowl (not single pots) ham and cheddar cheese plus pastries & biscuits. Heathrow has slightly more choice incl hot food.
| Lounge Name | Terraces Lounge |
| Airport | London Gatwick Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"good selection of food and drinks"
Gordon Wallace (United Kingdom)
The new lounge at Glasgow is a vast improvement on the old one very well laid out good selection of food and drinks. Staff on the desk very helpful and the lounge staff very attentive at both replenishing food/drinks as well as clearing used glasses etc away. Top tip sit in the whiskey snug hidden around the back and with no one in it. Only slight draw back is that it's not immediately at the gate but can live with that.
| Lounge Name | Galleries Lounge |
| Airport | Glasgow Prestwick Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
