"showers with simple products and poor hygiene"
C Moreira (Brazil)
British Airways both in first class as the executive uses the new T3 in Sao Paulo Business Lounge TAM. The Lounge has modest buffett slow wi fi showers with simple products and poor hygiene in both bathrooms which was causing me dissatisfaction. Totally unacceptable traveling first class and across precarious hygiene.
| Lounge Name | TAM First / Business |
| Airport | Sao Paulo Guarulhos Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"this is nothing like a good lounge"
Christopher Slater-Walker (United Kingdom)
There's nothing like a good lounge before your flight to make things easier - and this is nothing like a good lounge. It is the worst lounge I've ever used. Having said that it isn't quite as bad as some other reviews across the Internet might lead you to believe. We arrived about 90 minutes before our British Airways flight from Bordeaux to London Gatwick and the whole Club Europe check-in process was very friendly and smooth. We were issue with an invitation to the lounge; you then have to go through security (no fast track of course!) and present your invitation to the "Cafe News" on the airside. They will then give you the code for the lounge's front door. You have to enter this yourself; the lounge has no staff at all. However the member of staff at the cafe was very pleasant. There is a vending machine serving hot drinks which I found acceptable but be aware that the default choice adds sugar to everything which I did not want. There are a couple of local wines in a cooler and various spirits with soft drinks and mixers in the cooler. A few food items are available; in our case since we had a morning flight there were some quite fresh croissants and pains au chocolat which were actually quite good. The seating is rather old but not uncomfortable. The lounge itself was mercifully quiet which I suspect is usually the case for what is most probably a mainly holiday destination. Some of the tables could have used a quick clean but nothing serious here. So all in all if you can get a good price for your business class seat it may be worth it for the additional pre-flight comfort but anything like standard business class prices are definitely more than it's worth paying for this lounge.
| Lounge Name | Salon Des Vignobles |
| Airport | Bordeaux Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"appears to have less seats than the old lounge"
B Motto (United Kingdom)
I visited the new British Airways lounge yesterday after a 25 minute treck across the roof tops of the terminal building exposed to the elements. Do bare in mind that the 25 minute treck is just to get the new lounge you will need to add at least 40 minutes to get to the departure gates & through security. The new lounge appears to have less seats than the old lounge it is narrow & cramped & you still need to leave the lounge to use washroom facilities. The refreshments are very poor nothing as improved in this area so still a very poor selection of drinks & food & snacks. The furnishings are trendy as opposed to being comfortable & functional as well as being cramped with little privacy if you want to have your own space. At the moment I would not entertain visiting the British Airways lounge until the building work has been completed towards the end of 2015 as it is not worth the effort it takes to reach the lounge after check in or leave the lounge to get to the departure gate. Once again British Airways have missed the boat on redesigning something which could be wonderful for their passengers.
| Airport | Amsterdam Schiphol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"hostess was pleasant"
A Patterson (Canada)
Read some poor reviews but we had a few hours to wait so thought we should at least try the lounge. The hostess was pleasant and promptly checked us in and provided a quick overview. Lots of seating was available so we picked a couple of seats with power outlet. The seats were well maintained clean and comfortable. A couple of ladies came around frequently to clear dishes and we found them very pleasant. Food was a nice potato and leek soup and sandwiches. Sandwiches weren't the best. Good selection of refreshments. Would happily return.
| Lounge Name | Galleries Lounge |
| Airport | Edinburgh Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"dirty plates cups and rubbish left on most tables"
C Perree (Canada)
I use this lounge five times a year. Today I arrived from a 12 hour flight and had a four hour stop over before my next flight. I arrived in the lounge at 8.45am - It was heaving, no comfortable chairs to sit in and relax after a long flight dirty plates cups and rubbish left on most tables. I went to the ladies loo which had a long queue but very clean - and for a shower which I did not have to wait for which were clean and very good. Sadly the lounges area seems to be full to bursting on most occasions when I visit - it used to be a quiet relaxing lounge but on two occasions I have left and used my Priority Pass for the quieter No.1 Lounge downstairs. BA really need to enlarge this lounge as it really doesn't cope with the volume of passengers using it anymore. The staff are always helpful but there does need to be more of them in busy periods. The food is of very good quality and choice (much better than on the flights).
| Lounge Name | Terraces Lounge |
| Airport | London Gatwick Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"good buffet with different options"
C Moreira (Brazil)
British Airways T5 in London has Business Lounge Galleries. The Lounge has good buffet with different options generously offered alcoholic drinks wifi good and wide with fast workstation.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"quite the worst lounge I've seen anywhere"
Alan Lacey (United Kingdom)
A shocker - quite the worst lounge I've seen anywhere. BA should be ashamed to have it's name outside. The ambience of a suburban bus station no food you'd actually want to eat limited drinks options curt reception staff and grotty toilet. The Harrods cafe just outside is a better option.
| Lounge Name | Blue Lounge |
| Airport | Lisbon Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"received an excellent welcome"
A Patterson (Canada)
On entering the lounge we received an excellent welcome from a very pleasant hostess who checked us in promptly. Heading to the seating area we were again welcomed by another staff member who escorted us to a couple of seats by the window. She took the time to explain the lounge layout and brought us some water. Throughout our stay the staff were extremely pleasant and attentive clearing glasses promptly and refilling water glasses. The lounge was clean and seats comfortable and in good condition. Electrical sockets were conveniently located for access to power. Food was soup and a good selection of sandwiches can't comment on quality as we didn't partake. A good selection of tea. coffee beer wines and spirits were available.
| Airport | Vancouver Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"comfortable and ample seating"
Michael Davies (United Kingdom)
Nice lounge in T3. Comfortable and ample seating. Beer available on draft which is a nice touch. Wine spirits and soft drinks. Wifi speed good enough for emails and web browsing and easy to log on. Sandwiches light snacks and soup. Only downside is that there is no view. Please be aware that to get from the lounge to the G gates involve getting on the shuttle train - so allow enough time. They make announcements when the flight is ready for boarding. I can confirm that the lounge does have its own toilets.
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"this lounge is an absolute disgrace"
Stephen Guerrier (United Kingdom)
This lounge is an absolute disgrace. Lounge filthy toilets disgusting and food terrible. Baked beans curry and carrot soup what a cliche. There is some really serious work to be done here.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
