"it wasn't too crowded when I visited"
F Chambers (United Kingdom)
The old BA lounge at Schipol was small, cramped, had a poor selection of food and the staff were indifferent at best and unfriendly at worst. The new lounge has managed to retain all of those things, with an added 15 minute walk through a temporary tunnel from the terminal building. The only positive things I can say about this place is that the air conditioning works, and it wasn't too crowded when I visited. I have visited BA and partner lounges worldwide. This one is the worst by miles. Not recommended, obviously.
| Lounge Name | Club Europe |
| Airport | Amsterdam Schiphol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Recommended | no |
"new but cramped and uninviting"
Alan Lacey (United Kingdom)
New but cramped and uninviting. No pc's so if you don't have a laptop its a 15 minute trek back though the airport to find the internet facility. No information boards and staff offer no information unless asked. No update announcements. I arrived for a 6.50 pm flight and it was already known that there was at least a three hour delay but this was not mentioned ( the aircraft was still on the ground at AMS and had to do a rotation to Gatwick and back before our flight ). The flight eventually took off at midnight - during that time there were no announcements no apology and passengers were sharing information they gleaned by questioning the staff at the desk Even when they called the flight at 10.45 - presumably to turf us out of the lounge - after a 10 minute walk to the gate we found the aircraft was still disembarking. No offer of food vouchers during the 5 hour delay and the small plate of sandwiches soon disappeared around 7 pm leaving us with crisps or crackers. Really not good enough and should be scored zero for comfort food and service
| Airport | Amsterdam Schiphol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"a little difficult to find"
D Stead (United Kingdom)
A little difficult to find! Turn left after security past London News (aka WH Smith) follow signs and it is on the fourth floor although that isn't very clear. Nice lounge large and pleasantly decorated with comfortable chairs and good position for plane spotters! We arrived around 1pm there was a small but nice fresh salad bar soup various sandwiches and fruit nuts crisps all constantly replenished the only sweet things were biscuits next to the coffee as we were leaving at 6pm it seemed hot food was being served. A good selection of wines spirits soft drinks juices tea coffee you need to ask for Champagne and I did a lot!! Staffs were all very pleasant & helpful. If you require power points the only ones I could see were at the back of the lounge in the corner opposite the wines & spirits. Personally I think there should have been some more 'dotted' about as most people require them.
| Airport | London Gatwick Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"didn't want to leave to be honest"
A Macarthur (United Kingdom)
Comfortable seating good wifi OK food and snacks. Parked ourselves in the little nook with the 18 year old Glenlivet didn't want to leave to be honest.
| Airport | Glasgow Prestwick Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"it was even worse than before"
D Chamberlain (United Kingdom)
Very poor. This is the 5th time I have been to the lounge and against expectations it was even worse than before. Overcrowded hot poor food lame selection of drinks inconsistent internet and a location which is remarkably inconvenient this is lounge to miss. Staff? What staff! No-one showed an interest and little action to clean refresh the food or make us feel welcome. Quite why BA continue with it I am not sure - I can only assume that none of their staff have used it.
| Airport | Lisbon Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"Relaxed and welcoming"
D Chamberlain (United Kingdom)
Very good space excellent staff good views range of drinks disappointing and predictable food. The T3 lounge is very good - a wide range of different sitting spaces great views of the runways and aircraft delightful staff and a very strong range of drinks. Relaxed and welcoming. The minus is that the food offering has remained the same for at least 2 years and is modest in its range and quality - disappointing.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"quite a tight little lounge however adequate"
J Clark (United Kingdom)
Quite a tight little lounge however adequate. I was the first in for the 9.20 flight to LHR. Nice selection of breakfast foods and drink. Papers and magazines all in order. The wifi was a bit slow and dropped quite frequently. Interestingly there were quite a few birds yes birds in the lounge that made it feel quite exotic. Obviously not a feature but watching the sing and fly around my head did make me smile. The lounge was between gates 22 and 26 and our gate was 11. Which did mean a bit of a schlep to the gate!
| Airport | Dubai Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"lately every thing has gone downhill"
C Hamilton (Netherlands)
After reading all the reviews I wonder does BA actually have anyone reading these complaints? Have they ever responded? We travel to the USA often and when we do we use the lounges lately every thing has gone downhill in Amsterdam Schiphol selection was sparse. Heathrow too crowded people laying on couches asleep taking up seating space food selection was boring.
| Airport | Amsterdam Schiphol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"very large with plenty of seating"
M Cadger (United Kingdom)
First the good points - its very large with plenty of seating and staff were friendly plus you can pay at door if not on ticket that includes entry (or have required membership level). Has lager on draught which you never see in UK lounges. On the poor side - if you are used to BA lounges in UK do not expect anything like Galleries for food and drink options - limited to small rolls with cheese or chorizo crisps or small pastries. basic stock of spirits and limited wines. Wifi signal was not great but that's not unusual in smaller airports.
| Airport | Alicante Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"absolute disgrace"
William Delaney (United Kingdom)
Absolute disgrace. BA should be ashamed (but obviously are not). There are enough negative reviews online - but it has to be experienced to be believed. Filthy torn upholstery. Food selection that resembles a self service cafeteria in a 1970's service station on the motorway. I was sent a survey by text from BA as I walked out of the lounge after being there for 5 minutes. I let them have my thoughts and they did call me. They assured me the lounge was going to have a multi million pound refurbishment - great but it doesn't help me and as I pointed out why is the lounge allowed to fall into this state of disrepair?
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
