"lounge is a disgrace for a national carrier"
P Spencer (United States)
This lounge is a disgrace for a national carrier at its home hub. The lounge is way overdue for a refurbishment - the chairs are old tatty and falling apart. The food is plentiful but poor and self service - so breathed and coughed over for hours.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"Just awful. Way too many people"
Ryan Lester (United Kingdom)
Just awful. Way too many people. Food is terrible. I tried to have a beer but all of them were too warm. Plus there isn't much of a variety much Heineken Tiger or nothing. Wifi is slower than a 1990's dial up internet line. I travel quite often but even though I'm a Silver Member I rarely use the lounges anymore. I head elsewhere.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"dreadful new lounge"
B Harrison (United Kingdom)
Dreadful new lounge. There is a 50 minute walk to the gate! Via a temporary roof walkway (till April I was told). By the time you have trekked over the roof of the airport it is not worth it. The lounge is small sparse cramped. Few facilities even the toilets are outside. Only breakfast items were small cartons of corn flakes. No milk provided. Thanks BA. Awful lounge not worth the visit.
| Airport | Amsterdam Schiphol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"staff that begrudgingly go about their jobs"
C O'Brien (United Kingdom)
Way too busy staff that begrudgingly go about their jobs. Beginning to think that my membership of the executive club is now far less appealing than it used to be. I have travelled extensively on business and generally have a far better experience with Emirates or Singapore Airlines. Even the Lufthansa lounge at Heathrow has a better ambience. BA need to take the time to give this place a much needed uplift. If customers paying premium fares help BA survive more needs to be done to ensure they don't go looking for the premium service they pay for elsewhere.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"standards have continued to drop every time I visit"
Chris Haslam (United Kingdom)
Lounge was dirty (very dirty) when I visited at 0915 on 27th January. Staff are beyond rude and standards have continued to drop every time I visit. Have they had a pay cut as they appear seriously unhappy and make an effort to be difficult and offhand to us paying customers. Sadly this is something I have noted onboard as well during last 2 long haul flights to Chengdu and back. Product is well below Asian airline competitors and Lufthansa and Air France are ahead of BA in the business class game. Amenities catering and service onboard Club World are a joke and I guess the only satisfied travellers are those who have never flown other airlines apart from BA.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"cramped with uncomfortable chairs"
R Buxton (United Kingdom)
All of the ambience and comfort of a hospital waiting room! Cramped with uncomfortable chairs arranged in squares with very few tables for plates and glasses. Poor selection of unappetizing food No showers. No Flight information displays. Very difficult to access with wheelchair - lifts are behind padlocked fire doors. The most disappointing lounge I have visited.
| Lounge Name | Sea Pro Air |
| Airport | Rio De Janeiro Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"I liked its quietness"
M Araujo (United Kingdom)
I liked its quietness. Its cosy with comfortable sofas. Food options are limited but just enough for my needs : rice pasta chicken curry meatballs cheese salad bar snacks. Wine selection is small and champagne is self-service. The staff are attentive at reception and in the lounge. They come around with hot canapes.
| Airport | Singapore Changi Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"the atmosphere was quiet"
Jennifer Holford (United Kingdom)
My partner and I spent a relaxing couple of hours in this lounge. The atmosphere was quiet. Big comfy sofas and chairs a good range of soft drinks beverages and alcoholic drinks available as well as fresh fruit and yogurts in the fridges canapes sandwiches nuts and cakes. We didn't need wifi so can't comment on whether it was available. Previous reviewers have stated that the lounge doesn't have its own loos not true it does. But we did not see any showers available.
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"loud and messy chaos"
D Moore (United Kingdom)
Busy busy busy. More people in the lounge than at the bars and restaurants outside. Nowhere to sit for the first hour then table sharing and bag stacking for the rest of my stay. Staff couldn't keep up with the mess and catering demand. Aside from the 12hr delay the BA lounges have gone downhill fast. Loud and messy chaos!!
| Lounge Name | Chinook Lounge |
| Airport | New York JFK Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"BA - why do you bother with this lounge"
S Bain (United Kingdom)
Awful! No still bottled water - have to use a machine linked to the mains. Only a hot soup type thing and no other hot food. Dried sandwiches horrible coffee. BA - why do you bother with this lounge?
| Lounge Name | Chinook Lounge |
| Airport | Calgary Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
