Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 622 reviews
3/10
4 star Skytrax Rating
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1/10

Paris CDG Airport customer review

(Germany)

The sequence of terminals is illogical and it takes too much time to transfer. The transfer desks have enormous queues. Often connections are missed also luggage is lost especially when travelling transatlantic. The food service is in most terminals very poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(United States)

I have been through CDG twice and unfortunately have to use it next year. There is no signage lines are long and confusing and I have been given incorrect directions. Staff are rude and unhelpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United States)

There was a long distance between terminals but found the shuttle very efficient. I did find there were boards posting departure gates for different flights as well as an airport person who was happy to give out advice. I would strongly about the poor level of security screening agents at this airport. They were inconsiderate petty and demonstrated a careless disregard of people's possessions. I will make a point to avoid this airport in my future travels.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(Canada)

Very long distances between terminals. I had a long queue of nearly an hour to deposit baggage. There were over 10 kiosks but only 3 were staffed. To the credit of the staff they let me go ahead. Signage is not well done and transfers awkward. One arrives in Terminal 2 and transfers to a flight in terminal 1 - a kilometre away by train and very long walks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(Turkey)

Paris Charles de Gaulle airport worst ever seen! I’m a EU passport holder frequent traveller travelling weekly around Europe but what I have experienced last Saturday at CDG never seen before. Passport boarder control queue for 45 minutes as only 2 of 4 counters open very impolite airport ground staff and rude police officers. If possible avoid CDG airport for your trip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United Kingdom)

The information that is considered basic at most airports (such as departure screens) is entirely lacking at CDG. I arrived on a flight from Hong Kong equipped with a boarding pass for a connecting flight to London but no gate number. The only thing I knew was that my flight departed from terminal 2E however I could not find a screen with gate information in any location even though I was required to make decisions based on my gate number (turn right to go to certain gates board the shuttle to go to other gates). Airport personnel were indifferent and appeared to be highly inconvenienced by my having to ask. Information provided was minimal. Once in 2E I had considerable trouble locating a simple cup of coffee (also a basic commodity in most airports). I'm unimpressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(Australia)

Arrived on flight from HKG. Airport seemed old and very grungy. Queues for immigration at 6.00am were very long and slow moving and poorly organised. Cleanliness of the entire airport left a lot to be desired. Should be noted that there appears to be major renovations going on at terminal 2A which might improve things when complete. Long walk to railway with no downward elevator a problem for passengers with luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United Kingdom)

Awful confused and expensive. Transferred from BRS to Bkk confusing terminal signage and staff were not much better. Security took an age and during a 4 hr stop a sandwich cost 6.5 Euros. Never again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United Kingdom)

A complete disaster of an airport. Staff need training on being helpful and polite to travellers. I requested assistance as I had to change planes. I eventually got assistance but the person was more interested in talking to staff than getting me to my departure gate. Staff were rude and unhelpful. I had to take a bus to the plane and struggled up the steps with my crutch and hand luggage while the steward stood at the top. I travelled through this airport last year and said I would never do it again. I thought I would give it another try and what a mistake that was.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United States)

Passed through CDG between Zurich and Seattle. Arrival in Terminal G led to a slow-moving and completely inefficient passport control and then a long wait for a bus that then meandered to the Air France main terminal for about 20 mins at snail speed due to construction. Although spacious there people were milling about making movement difficult so there was no possibility of doing anything but hoping that you made your flight. A first experience two years ago was fair but this was extremely problematic given the short transit time allowed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no