Paris CDG Airport

✅ Trip Verified | I was flying via Paris to my final destination but I missed my connection flight there due to a large queue in security and just two lines open despite many people being worried about time. Terminal 2E security person in charge was unhelpful and very rude, shouting at people and not speaking in English back. On top of everything there are scam taxi drivers in the doors of the airport offering taxi services and charging ridiculous prices for them. The airport should do something about this!

Not Verified | Diabolical queue at security to 2G and only 2 open! Have spent 30 mins already and reckon about another 1.5 hours. In danger of missing the flight in spite of transfer allowing 2 hours. Give Paris a miss!

✅ Trip Verified | Today, I got in line for passport control at Terminal 2E at 9:30am, and finally made it in the terminal at 11:35am. My line which included US passport holders led to automated gates (8 gates of which 4 were active), but so did another line, as well as the preferred line for families (I think?), and random travelers who were eventually led there too. In parallel, there were similar lines leading to live customs officers (anywhere between 4 and 6 came and when during the 2 hours). Well, after finally getting to the gates, it turned out that my “new” US passport’s plastic page couldn’t be read (which was thoroughly tested by myself and no less that 2 staff members). You would they might know that, US passports only being so new, and direct US passport holders to the officers, but no. So now an “information” staff member takes me (and 2 other Americans) cutting through various other lines, but doesn’t want to take us all the way to the officer booths because “that would annoy people waiting there”, so we get stranded about halfway there, with another half hour to wait. Meanwhile, I witnessed a young woman asking for help from one of the red jackets as she was going to miss her flight. He told her to go back in the line about 10 people and wait there. He never came back for her. Of course, all that time some seemingly random people were flowing through the family and other lines. Such a long lasting and disastrous image of France for foreigners. Please do something about it, meaning a complete overhaul of this completely over-engineered system that clearly does not work. There is a dire need for immediate and profound improvement.

Not Verified | Appalling lack of service moving between T2E and 2F yet again. Both immigration and security are a disgrace and there is no system or willingness to assist of your connection is already boarding. We are AF business class and sky priority but it makes no difference. We love flying AF but this is enough now. The stress levels are too high on the ground.

✅ Trip Verified | There are awful passport control services. The passport control machines didn't work and the system gave out for 15 minutes. The staff that checked passports were not in a hurry. There were also only two cabins open for 8 lines, and the staff inside were talking among themselves, laughing, and leaving their post when there was a line of a dozen people standing. We were cut in front of several times and the staff did not help us when we told them our plane would close boarding in several minutes. Mind you we waited 40 minutes in line. Barely missed our flight.

✅ Trip Verified | Departing from Terminal 1, the procedure bag drop to security was confusing and difficult to follow (and comments overheard by other travellers confirmed this). Once through security, the only food options was a Bistro at one end (mostly empty ... probably due to the lack of snack options) and McDonald's, Paul & Starbucks which were completely overrun! We chose to get a coffee from McDonald's ... never seen such hopeless and chaotic service from a McDonald's outlet - but that's another story. For a major international airport, this is the worst in terms of finding your way to the correct access points and food options I have come across.

✅ Trip Verified | Transfer at CDG from Hanoi to Amsterdam. Terrible experience at the security check. No clear instructions, chaotic and very unfriendly staff. Only communicating in French at an international airport? The French live up to their reputation. Even a French passenger excused himself to us and said he shamed himself for being French. Haven’t seen one friendly face on our way to terminal 2F. Very little shops and restaurants and expensive. For our next flights we will try to avoid CDG whenever possible.

✅ Trip Verified | The worst service-oriented, discriminating and disrespectful staff serving the airport. While the professionals are manning the passport booths, we had information ushers (in red information vests) abusing people, disrespecting them and definitely not giving any type of information. We heard phrases addressed disrespectfully to travelers by the red vested ("information") staff and the boss in a suit!: "you are a family in your country and not here", "you are business class in the plane, no priority pass here", when a traveler tried to ask a question saying" s'il vous plait", the two staff made a comment (" huh! look at him, he wants to ask a question! ignore, ignore!") and mocked and ignored the traveler. Unfortunate for them, they didn't realize that they were mocking a French who understood everything they were saying. Being disrespectful is not what we French are about. I hope that whoever is hiring the staff pay attention to the fact that these information ushers are misrepresenting a country and a whole nation. Calling out to the executives and the leaders to pay attention to our window to the world. Please fix this mess.

✅ Trip Verified | I had such a humiliating experience with a CDG staff member who handled the line at the Immigration area. This staff shouted "TA GEULE" at me, which is the most extreme rude expression in French. On 8 September 2023 around 14h (flight AF 0443) while waiting in line at the immigration, I encountered an unpleasant situation with one of CDG staff members. Being in a SkyPriority line, our group arrived first, but after what felt almost one hour, the line did not move at all due to technical issues. As my pickup taxi told me he had to leave after no-show in almost one hour, I was trying to change lines to expedite the process, and I called the staff member to allow us use the same lines like the others, but he insisted that the lines only belong to EU passport holders. I pointed out that this wasn't the case, as I observed individuals with non-EU passports were in those two lines, including my Senegalese friend and people holding Brazilian passports. I told him, "how could you not manage queues with a simple solution?". Rather than addressing my concerns in a professional and courteous manner, the staff member responded with extreme rudeness in front of a crowd, saying, "Je n'ai pas compris… TA GEULE!!!" This incident left me shocked and deeply offended. Such disrespectful behavior is not in line with the standard of service one would expect at a major international airport like CDG. My primary concern is not just the individual behavior of one staff member but the overall training and professionalism of CDG Airport's employees. I firmly believe that as a diverse and international hub, CDG should prioritize training its staff to handle such heated situations with tact, courtesy, and etiquette, regardless of the passenger's nationality or origin. If you think I was making this up, please check the video-surveillance. No passenger should be subjected to such a humiliating experience while traveling through your airport. I hope that CDG Airport can use this feedback to improve its customer service standards and ensure that all passengers are treated with the respect and dignity they deserve. Thank you for your attention to this matter.

strong>Not Verified | I loved Paris and want to return but I am dreading flying out of CDG because of my previous experience. We arrived early for our Aer Lingus flight to Boston, connecting through Dublin. When we arrived at the bag drop in Terminal 1, there was no discernible line. There were two airlines sharing the same space and a mob of people. After standing there a while, an AL employee came by and told us we couldn’t check our bags yet. We were to return in 2.5 hours! There was nowhere to go except a McDonald’s, so we sat there for 2.5 hours and then returned to the same chaos as before. No employees were there to help. We stood in line for about 45 minutes before finally reaching a roped area. Meanwhile, a fight nearly broke out in the Air Algiers line next to us, as people jostled to move up in the line. Getting through security afterward was quick - I assume because everyone was still in that line! We arrived at our gate and got something to eat (3 choices). All was well until our flight was delayed, first 30 minutes then 8 hours. Turns out the staff at the gate were not Aer Lingus employees so they could do little to help, other than hand out sandwiches. I spent $65 in intentional calls trying to get an English speaker on the line so I could find new flights, since we had now missed our connection. I was ever so glad to fly out of Dublin the next day, where everything was organized and easy.