❎ Not Verified
| By far the worst experience ever. Upon arrival at Paris CDG after the red eye from Boston, we has to climb down stairs to exit the airplane and fight our way onto a bus. Then on to a terminal building with doors that kept closing suddenly with alarms as the maximum number of people entering had been exceeded. We found ourselves in a mob surging towards what turned out to be "passport control", where we stood in line for two hours, finally snaking along to the two agents who were working to check passports. It was a truly miserable, exhausting experience. No information was given out at any time. No water offered. An elderly gentleman fainted. We returned to CDG from Nice Airport, which was pleasant and uneventful. We has transfers from Air France from Nice to Boston that required moving from terminal 2 M to 2 L. After figuring out on our own how to get from M to L, we ran into another mob surging towards passport control in L. Even though we all had just come in on Air France and had transfers, all had to again go through passport control. Once again, there were two agents on duty for literally hundreds of passengers. People were weeping as they stood in line for over 1.5 hours, realizing that their flights were leaving without them. Families with small children, the elderly, no one cared. CDG staff didn't care, falsely stating that we would all make our flights. Of course we missed our flight to Boston. No apologies from anyone and not from Air France. We were scheduled to go out 8 hours later. Once again we were all subject to additional screening individually in line, forced to stand again for an additional hour. It took 24 hours of travel to get home with an 8 hr direct flight to Boston! With all the running around from "M" to "L"and standing in all the lines, we put in over 10,000 steps. Honestly, right now I say never again. The travel experience ruined our trip to France. So unnecessary, so rude, cold, dispassionate, chaotic, disorganized.