Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 805 reviews
3/10
4 star Skytrax Rating
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1/10

Paris CDG Airport customer review

(United Kingdom)

I was transferring on a ONT-SLC-CDG-MAN journey. On arrival we were parked at a remote stand and then bussed into the terminal following a 20-minute wait on the incoming plane. We also had to queue in the pouring rain to get on the bus. There then followed long queues to go through the x-ray caused by a combination of the fact that the security personnel spoke only French and the procedure being different from that at other hub airports. Specifically we were made to remove all electronic devices from our carry-ons and put them through in separate trays: not just laptops but cameras noise cancelling headphones shavers etc. etc. Most passengers did not understand the instructions in French hence the growing queue. Some of the PA announcements were made in French only including a paging call for someone with an English sounding name and a change of gate for a flight to Detroit. If CDG is going to take the money in airport fees from passengers in transit between English speaking countries this should not be happening. On the flight to Manchester I was denied boarding through the priority lane despite being a Flying Blue silver (and thus entitled to use it) and was made to join the back of the general queue. Another bus ride and wait in the rain then followed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Paris CDG Airport customer review

(United Kingdom)

Terminal 1 as I was travelling with hand luggage only I was out of the airport within 10 minutes. I came out of gate 34 where AF coaches go to Paris. On my way back I came to CDG with the RER and transfered with the CDGVal shuttle and found the sign posting very efficient. Toilets were even clean on hall 5. Food counters plentiful at airport prices. T1 has a typical seventies architecture - better than T2.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United States)

I passed through CDG twice this summer transferring from BOS to HEL and again on the return. Each instance at CDG was an unhappy ordeal that left me spent and breathless. Sparing the details the words asanine and ludicrous best describe the layout and navigability of this facility. There was little in the way of courtesy at check-in desks and security with some instances of outright rudeness. I did however encounter one kind woman an employee who was helpful along the way. Personally I will avoid transfers at CDG in the future. If you must transfer at CDG I suggest allowing yourself a minimum of two hours between flights preferably longer. CDG was the only blight on an otherwise pleasant travel experience with Air France and Finnair.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United Kingdom)

After a promotional flight on A380 from LHR I discovered that CDG was just like most of the previous postings indicated. I only had carry-on baggage so did not have to experience reclaim but the rest of the experience was forgettable. A gloomy airport in the main (Terminal 2E not too bad) with incredible distances to cover to get anywhere "central". The only advantage I saw over LHR was the lack of holding patterns for landing - the advantage of 4 runways over two I guess. Orly or Eurostar next time!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(Hong Kong)

Used CDG to transit from HKG to BRS. While the incoming flight from Hong Kong used the aerobridge the flight to Bristol required a ten minute bus drive on the tarmac to reach the plane. This after having to first get my bearings locate a map of where I was obtain my connecting gate number locate the new gate again on the map figure out how to reach there then take an internal train within 2E to change gates. As several users of CDG have pointed out earlier signage is confusing and a simple matter of arriving at one gate and getting to the next even within the same terminal is a trip itself. Also until 1030am the only food available inside 2E restricted area are sandwiches and pastries. Tip for those using CDG for transit - don't unless you have at least 3 hours anything less and either you or your baggage or both will not be on the connecting flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(Switzerland)

Always problems at CDG! You leave the plane there's no flight information screen in the first place little staff and its always cold! They make you walk very long distances (which you have to run otherwise you miss your connection!!) just to get on a bus - which is not coming frequently enough. In the gate you run again long distances. Staff rather chat than being effective at security control. Signage is confusing getting around no fun - missing connections seems to be common.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United Kingdom)

The poor reviews of CDG are the correct ones. I flew there on 7 August only because I was taking advantage of the promotional fare on Air France's A380. I was apprehensive and right to be so. Although more light reaches the upper level the terminal lower level is gloomy. The walking distances are unbelievable; we took a shuttle train within 2E and still had considerable walks in the same terminal and subsequently from baggage claim to RER station. Baggage arrived at a carousel other than that advertised on the plane's information screen. I did not see any master screen to direct one to the correct carousel. Ticket machines on the cluttered station concourse were difficult to spot but do take 'foreign' credit cards which they used not to (a long time ago). I get the impression that to use CDG you need to be French and certainly able bodied.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United States)

Charles de Gaulle airport is dirty gloomy and filled with homeless people in the public areas. Most bathrooms are filthy and the grounds aren't much better. The organization is a complete mess. I'm French and I have a hard time finding my way around it. I can only imagine how foreigners might fare! I cannot believe we pay huge airport fees as part of our tickets for the privilege of struggling in airports like this one. On top of it all try making it through Charles de Gaulle Airport without being held hostage by one of the personnel strikes. They have them pretty much every week which adds chaos to confusion! Avoid CDG like the plague London and Amsterdam combined with low-cost European airlines will get you where you need to go even in provincial France under much better conditions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(Canada)

Transferring within Terminal 2 (2D to 2F). The terminal is architecturally interesting but not practical: waiting areas are too small washrooms are small and hard to find departure boards only show flights for the next hour or so which leaves you constantly guessing and signage is poor. I arrived from a transatlantic flight and had a hard time figuring out where to go to make my connection. On the plus side the food is decent and the shopping is OK. There are better airports for European transfers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(Ireland)

21 July arrived early for my evening flight to Dublin as there was strike action by air traffic controllers and I wanted to allow extra time in case of additional crowds. I was pleasantly surprised to note that there was no crowds so used the time to have an excellent meal at airport restaurant. Prices reasonable for an airport restaurant. I was very annoyed to find a lengthy queue for passport control. Only one of the two available booths was operating and when we finally arrived at the booth the official was too busy with his mobile phone to take more than a cursory glance at our passports. So much for security let alone customer service. Paris is a lovely city with much to offer but if leaving is so troublesome it would deter visitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no