✅ Verified Review
| Arrival on 06/25 with AF1313 at Terminal 3; departure on 06/26 on TG931 from Terminal 1. First time at Paris CDG in nearly 20 years; never had a good impression before, it was even worse this time. Lack of cleanliness and proper illumination is possibly even worse than 20 years ago. On arrival, the carousel screens didn't display which flight's baggage they were delivering (for some reason they were stuck to a flight that arrived hours before), so there was a lot of chaos. After finally retrieving the baggage, I found very poor - and sometimes contradicting - signs indicating the Airport hotels. Departure at Terminal 1 was even worse: extremely long queues everywhere, even at the so called "Access No1" which was served by only one staff, who was clearly much more busy in a conversation with her colleague than clearing the passengers. The result is that it took more than 25 minutes to pass the passport check - on exit, and with an EU passport. Also, after entering the Access No1 gate, but well before the passport check booth, you'll find a screen showing a video that for some reasons tells you that you can only access to gates from 10 to 48 from there. I was at gate 55 and there were a lot of people, including me, not sure if we had to move to a different passport check gate or not. Luckily, the girl at the passport check told me that I can reach gate 50-58 from there; but when I asked for the Star Alliance Lounge I was sent to the gate satellite, while the lounge is actually in the opposite direction. Again, extremely rude and unprofessional staff at baggage screening. I was told a lot of stuff in French and when I asked for an English translation, the woman at the desk looked very annoyed. Further, as the seats at the gates were not enough for all the people boarding the plane and the baggage screening is right at the gate entrance, people waiting to board were literally overflowing into the baggage screening area. My last memory at CDG 20 years ago was of extremely rude and unprofessional staff at JAL Business Class check-in and this time I had the same experience at Thai Royal Silk Check-In. Both JAL and Thai are very good and caring airlines, so it's really a pity that check-in procedures at CDG are apparently done by airport staff instead of airline staff. As a conclusion, CGD was a real nightmare that I will carefully avoid for at least another 20 years.