✅ Trip Verified
| I do not know if CDG was facing a problem of lack of staff on the day of September 20 2018, but the passport control area was absolute chaos due to the great amount of travelers (I am talking more than 400 here) and the fact that there were only two boths with working people. My transit time was quite reasonable (1 hour from TXL), so I did not worry about not catching my next flight in Paris, especially because the first one was on time, so I did not have any problems with that. However, when I finally faced the queue that led to the police border, I was almost sure I wouldn't board on time. The lines were simply not respected and travelers just kept coming in without any supervision of where they were supposed to go from the people who work at that area of the airport (there was nobody). The division of EU citizens and all the others did not exist (or at least was absolutely ignored). People were desperate: everyone was on the same situation (their next flight was in a short time), and, in fact, some missed their flights. When I was finally asked to have my passport checked (with 15 minutes left and I still had to go to the other side of the airport - Gate L - and my boarding time had been long gone), the staff, almost with an evident and plain notion that I was on pure despair, made sure she took as long as possible to check my passport (let's not forget that people were speaking on high tones and demanding to be checked immediately). When she finally let me go, I ran as much as I could and I reached my flight literally five minutes before it took off. Sadly many people did not have the same luck. It is high time Paris CDG had their passport control organizational concept rechecked and did something about it to keep the situation under control, since it is such a busy and important airport, because the chaos there lived was not due to the travelers' lack of time planning, but the airport's total negligence with the importance of having an organized, optimized and fast working passport control area.