Paris CDG Airport

Not Verified | Landed at terminal 3 on a Thursday 2pm and no one is working at the customs. All passengers simply waiting for anyone to show up to work. It's been 30 mins+ with no signs of any progress. Is this a developing country or something? Simply lazy and by far the most ridiculous airport ever.

✅ Trip Verified | I had an awful experience, culminating in missing my connecting flight home. Arriving from Iceland, I went to what I took to be the corect gate for my flight to Newcastle, but nothing told me that there were two gates 27 at the airport, or that there were multiple terminals at the airport). No staff were around (this was in the small hours of the morning). On the way out I walked about a mile more than I needed to following signs that petered out, then getting misdirected to the wrong place by staff. After missing the flight I was only sent to the wrong place once but still had long waits and walks during which my back nearly gave out. I'll be avoiding this airport if at all possible in future. In fairness, some of the staff were good and patient.

✅ Trip Verified | The security staff are terribly unhelpful. I was pulled aside for a security check, for no reason. One staff checked me and asked me to go. As I left, another called me and asked me to go through the scanning booth. It was then the first person said, she's ok to go. In this back and forth, a personal item was lost passing through security control. They refused to check and help me find out. I was directed to a desk to check. At that desk, the staff said, "If it's not there, it's not there", and that was it.

✅ Trip Verified | I embarked on my flight from CDG airport, a place that is undeniably well-designed in its infrastructure. However, maintenance, service, immigration, customs, and cleanliness are areas that greatly disappointed me. The lack of functioning escalators was immediately noticeable, symbolizing the overall state of disrepair. Moreover, the unfriendly demeanour of the security staff left a sour taste in my mouth. The long queues at immigration exacerbated my frustration, as the passport-checking machines were unfortunately closed. Regrettably, France, as a whole, seems to be grappling with dysfunction, and this is painfully evident at its main airport. Hence, I would wholeheartedly advise considering alternate airports whenever feasible.

✅ Trip Verified | Although my family and I were not traveling with any illegal or unauthorized or prohibited items, Charles de Gaulle airport security manually inspected each of our four carry-on items. While I appreciate the need for airport security, there was nothing by x-ray or explosive screening to warrant going through our items so securely. In fact, the security agent went through my carry-on item, and had to handle each and every item and to inspect each and every item in my bag, including my toothbrush, my comb, and my prescription medication. She was not using clean gloves, and she could’ve examined these items by visual inspection. When I asked for her name and identification, she refused to provide it. When I asked to speak to a security supervisor or manager, she walked away and ignored me. Her co-workers apologized and acknowledged that her inspection was unjustified and inappropriate. With infectious organisms like Covid, still being pervasive in the world, there is no justification for not using clean gloves, and for unwarranted and unauthorized searches.

✅ Trip Verified | I would strongly advise all travellers to try and miss Charles de Gaulle airport at all costs. There is no care for passengers and it is more inefficient and incompetent than all large airports in Africa, South East Asia, the Middle-East, USA and Europe I have been to. Arriving on a normal Monday morning the queues at passport control was so long that it took 2 hours and 42 minutes to go through passport control. A previous time it took over and hour and a half, so it seems like a trend. There were continuous pre-recorded announcements over the intercom to say that there were delays due to a "peak period" and the display boards advised against aggression. It therefore seems like this is a standard practice at Charles de Gaulle. There were numerous passport control booths unoccupied by passport control officers, so clearly they don't care about trying to fix the situation as per the claims made on the intercom announcements. The promises made that we will be kept informed on how things are progressing never materialised and the support staff they mentioned were nowhere to be seen. Rather fly to another airport in Europe and take the train to France if you have to go to France. Charles de Gaulle airport is shocking and the wifi keeps failing whilst you are waiting for hours in the queue.

✅ Trip Verified | The worst airport I've ever been to. Badly organised, long queues and staff is rude and unwilling to help. Arrived super early but still had to sprint to a gate, caught in border control for a very long time and no member of staff seemed to mind our boarding should have already have closed. Rude, unhelpful, badly organised.

Not Verified | I have traveled the world for 20 years. This is by far the worst airport I have ever been too! 3 hrs to get through customs and this was not even a weekend. And when you finally get through - your bags are no where to be found. They unload them because it took so long to get through customs and nobody knows where they are. Scores of customers just wondering around looking. Take my advice do not travel to this airport if you can help it. It is truly 3rd world. Shame on you Paris. Good luck traveling to the Olympics. Better take the chunnel instead.

Not Verified | The airport itself not too bad, I enjoyed the cafes and stores and although the transportation system is slightly confusing for a newbie, you can easily figure it out if you have enough time before your departure how to get from point A to B (it’s easier if you do speak French). However, I do have to say that the customer service there is not particularly the greatest. People barely speak English well enough to advise you. This was my first time flying through this airport and my departure gate was gate G and unfortunately it was quite a headache to figure out which way to head towards as there were no signs anywhere for this gate. I had to run towards the plane while they were pulling the stairs away and the guys who worked there also spoke only French and were making awful faces, laughing and were incredibly rude and had no manners. If I were to ever fly anywhere within Europe, I would try to avoid a connection there. Only giving a extra star for the great employee at one of the stores , the good food and clean bathrooms.

✅ Trip Verified | Very bad service for disabled people, my wife who is using a wheelchair had to walk to receive a wheelchair from the airport.