Miami Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 358 reviews
2/10
3 star Skytrax Rating
Sort Reviews by :
Show
2/10

"worst customs and transfer process"

(United States)

Trip Verified | Returned from overseas through Miami and it was the absolutely worst customs and transfer process I have ever experienced. If this is our “front door” to the world, I am embarrassed to imagine what overseas travelers must think. I have cleared customs in many other countries and they all put their best foot forward. Not so in Miami. Entire process took over two hours, airport is dirty and worms out, and never once did anyone try to assist with ensuring the process was understood. Then that had only one screening line open to get to your transfer and no TSA pre-check, so that took 45 minutes itself. We barely made our connection and had nearly a 3 hour layover! Embarrassing!
Experience At AirportTransit
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Miami airport was literal chaos"

(United States)

Not Verified | Miami airport was literal chaos. The employees were just shouting directions, which were unclear and confusing. I witnessed not 1 but 2 different employees talking down to people - one of which was a man who did not speak English. They were shouting at everyone to “keep moving, don’t stop.” At the security point they told us to keep our shoes on and don’t take anything out of our carry on bags to get us through the line faster. In my opinion this jeopardises the security of everyone there for the sake of speediness. The employees were rude and the entire process of catching my conncecting flight was chaotic.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"waiting times ridiculously long"

(Qatar)

Trip Verified | One of the worst handled airports. Everybody knows that Miami has a very busy airport. The waiting time in the lines are however ridiculously long. The airport has obviously not been adapted to its increase number of customers. Waiting time going was at least 1 and a half hours. On the way back definitely shorter (30 to 45 minutes which is adequate) however at the expense of the politeness of staff. The immigration and security officers are extremely rude and obnoxious - amongst the worst I've experienced not only in the U.S.. How ironic to have staff shout "computers ain't gonna take themselves out of bags" and "dont you have a flight to catch" standing right next to a display saying that employees need to be patient and nice to travelers. Not everyone is a frequent flyer and most aren't familiar with airport procedures. The airport is clean however (toilets, floors and transportation) and the wifi works perfectly
Experience At AirportTransit
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"courtesy and pleasantness goes a long way"

(United States)

Trip Verified | Horrible experience. The staff were unbelievably rude. My husband went to sit in a chair not knowing it was a handicapped only area and was told to rudely “get out of here”. When we were at the wrong entrance we were again yelled at loud enough for everyone to hear. We got an ice cream at Haagen Daz and were ignored as the two workers chit chatted while we stood there waiting. Then there were paper liners on the inside of the cone. I went into the ladies room and the cleaning woman proceeded to yell at me as I apparently went to the side she was still cleaning on and pointed at me telling me “you! You use this side only!” A little courtesy and pleasantness goes a long way when you deal with the public. I will never use this trashy, obnoxious hole again.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"poor lighting, no investment"

(United Kingdom)

Trip Verified | Miami Airport where the third world meets the USA. We arrived with no hassles as we had gone through US immigration and customs in Dublin. On the way back packed into a very small room, poor lighting, no investment to make the process slicker and no management. When the screening machine stopped working our line was told to cut into the other two lines. At this stage people have been waiting an hour to get to this stage so lots of grumpy unhappy travellers in all the lines. Make America Great Again - Come to Europe and see how it is done.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The worst experience ever"

(United States)

Not Verified | The worst experience ever. Will never use this airport again. 2 hours in immigration coming back from vacation in Antigua. Then another hour through security for the 2nd time. Then to show our passports another 8 times. Common sense we wouldn't have got that far without showing our passports in Antigua. Then to run to make the final boarding call for our connecting flight. What in the world is wrong with paying a few extra people to work in immigration. Also, it's always nice to return to your own country and get treated like a herd of cattle.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"no redeeming features whatsoever"

(United Kingdom)

Trip Verified | Dreadful, every part of it, from the TSA onwards. The departure lounge is particularly disgusting. Whilst I sat amongst the bottles and desbris on the floor, an attendant emptied the bins and strolled away. No shops or bars except a perfunctory “hut” and an awful cafe “Marseilles”. Bags of rubbish and no staff, it could be the worst in the world. I’ve been flying and traveling for 45 years and was shocked at how bad Miami is. I can’t believe that Americans put up with such standards. I can’t accurately give rating or stars There is no shopping no bars, no restraints, no redeeming features whatsoever.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst service I have ever encountered"

(United Kingdom)

Trip Verified | I can say with certainty, even by notoriously bad US airport standards, Miami airport was the worst service I have ever encountered. Signage was useless. Every member of staff I had the displeasure of meeting was hostile to the point of aggression. Information and directions were barked at travelers in an unclear and impatient manner, only for the next member of staff to bark contradicting information leading to the utter bewilderment of passengers. Although there was a large number of staff everything was chaotic and disorganised. A particular low-light of the experience was, when going through security, being told to take my shoes off, (even though I had been told to keep them on moments earlier) and place them directly on the rollers to be scanned. Predictably, seconds later the laces got stuck in the rollers. As I tried to untangle them a member of staff (rather than help) shouted at me repeatedly "Leave it! Leave it! Leave it!". When I explained the laces were tangled he offered no help or apology for his unnecessarily aggressive behavior. But rather stood idly watching the queue grow behind me. I have traveled through 50+ airports, and from the confrontational, incompetent and belligerent service I received, Miami is clearly ranked bottom of the pile.
Experience At AirportTransit
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"I hope to avoid Miami altogether"

(United Kingdom)

Not Verified | When I arrived I was excited to see electronic passport controls. However, my passage was not so straightforward because I was not given clearance by the machine. My own fault, I had forgotten to include my middle name on my ESTA application. My friend who regularly transits through Miami says that electronic clearance may or may not help you beat the queues. I eventually reached the head of the queue and was then told to join another queue! I overheard two airport staff mocking a customer who didn't realise that she no longer needed to complete a paper landing form. Well, maybe the customer hasn't flown into the U.S. for a few years? Not a crime is it? Two ladies in the queue behind were appealing to staff because they had 1hr to clear immigration and check in for onward flight but the staff member just sneered at the customer and walked off. Waiting at the yellow line, I could see inside one of the booths where there was a male officer rocking on his chair, staring into space, ignoring the line. Rather strange behaviour. I suppose being an imigration officer must be a difficult job but I have not seen such an unfriendly bunch anywhere and I have been through Boston, New York, Washington, San Fran and Fort Lauderdale. If you are looking for something to eat at Miami airport be prepared for fast food. Next year I hope to avoid Miami altogether and travel via Panama.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"very disappointed"

(United States)

Not Verified | Spanish speaking only heard. One employee said she did not speak English when I asked for directions. Lots of fratinizing in Spanish instead of waiting on customers that were lined up. Two very disinterested information persons who acted bothered that I needed information about my flight. I am very disappointed to find such insolence and entitlement.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no