Miami Airport

Not Verified | This airport is filthy. There is dust under the chairs, food, and trash all over the floor. There are very limited food choices and they automatically charge 18% gratuity. The guy was so rude and did not deserve a tip. If I ever have a choice in the future, I will not pass through this airport. Also, there is not enough seating at the gates. The charging station has 4 slots and you have to stand near it to charge your phone. So pathetic.

Not Verified | Dirty airport. I can see the dirt on the overhead pipes where I am waiting for the departure. I am tired to see the airport not cleaning and not keeping up. We don't have any other choice to use other airport to travel and this airport needs new management.

Not Verified | I only came across people who spoke Spanish, and they were constantly chit-chatting. It seems as though we are interrupting their conversation when we pose a question or offer advice. For the same reason, the customer support is nonexistent. The coffee served at the terminal is bitter, of poor quality, and overly priced for subpar coffee. At 7 a.m., the airport's tables were already dirty, and people were chit-chatting in their coffee shops rather than cleaning them. I assume that even though people work and are paid to help others, the interruption of their conversation to answer questions or offer advice causes them inconvenience. Our TSA cards and Global Entry cards don't seem to signify anything.

Not Verified | What a horrible experience! I have never seen an airport with no sit down restaurants, rude employees, and very limited accommodations to sit and wait for hours. Never again, I will fly into Fort Lauderdale next time I leave Miami on a cruise, this place is a dump - not a fan of much in Miami!

Not Verified | Nightmare! International arrival Passport/Customs takes forever, need to go to checkin again and TSA (without precheck available) idiotic. A woman in TSA line making smarmy comments about people’s luggage icing on the cake. Avoid this dump.

Not Verified | The logistics and operations of their international arrivals (customs and the baggage check and re-check) is a complete shambles and needs to be completely reconstructed, organized and properly staffed. When 2.5 hours is insufficient to ensure making your connecting flight something is wrong. We witnessed dozens of missed connections on 3/18 due mainly to the baggage carousel in the international arrivals terminal. A complete zoo. Several Inoperable escalators and moving walkways further complicated passenger movements. We recommend avoiding international transfers through Miami whenever possible.

✅ Trip Verified | This airport is a joke. Rude staff, zero directions, and disgusting upkeep. They promote reducing plastic bottles yet only provide unsanitary drinking fountains to refill your water bottle. Good luck finding facilities that are even remotely clean let alone any food that isn’t cooked beyond consumption or the price you could get a decent meal elsewhere for. Security is a complete nightmare due to lack of communication, ticketing is so archaic you may as well have a punch style ticket. Save yourself the hassle and fly out of Ft. Lauderdale or Tampa. This place needs a total revamp from the ground up.

Not Verified | My recent experience connecting through MIA was absolutely atrocious. My wife and I flew into Miami from the Caribbean, where we were connecting to a flight back to our home in San Diego. Getting through Customs with our Global Entry status was a breeze. But then MIA put all connecting international passengers into one gigantic line to get through security. There was no TSA PreCheck. The line was agonizingly slow. When we finally cleared security, we had to sprint more than 30 gates to get to our connecting flight. We made it with just a few minutes to spare. When I later emailed a complaint into TSA, I received an automated response. I have never been to any other U.S. airport that didn't offer PreCheck. That a major airport like MIA doesn't offer the service is inexcusable. If you're connecting internationally, avoid this airport if you can.

✅ Trip Verified | Got off an American flight from Ecuador. First, none of the escalators were working so we all had to drag heavy baggage up a couple flights of stairs to get into immigration. Second, the sky tram was down, a long walk to immigration check in with heavy bags, no offered assistance. Then we are put in one line which isn't moving, so they shuffle us to the other end, more chaos, more time. I had to go through security 3x. First I waited in line to be told I had to check my roller bag. 2nd time in line my backpack goes thru the scanner, keeping in mind this is the 8th flight in 2 weeks with no previous issues, and TSA decides my $70 hiking sticks are an issue. Back to AA counter to check the sticks, no guarantees they'll make it, no guarantee they will replace them if lost. I was escorted by a TSA agent to the counter regarding my stick issue, still had to rerun everything a 3rd time their security. Next time I go to Ecuador I'll be connecting in Atlanta.

Not Verified | Our experience at Miami airport was dreadful from start to finish and I would recommend people to avoid using it if at all possible. All queues were ridiculous and so long that many people were extremely stressed and worried about missing connecting flights, as were we. Staff were often rude and unhelpful and the airport is confusing and very difficult to negotiate. I will try hard never to return. (I would have had a glass of wine to cheer myself up but it was far too expensive.)