Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1371 reviews
2/10
No Skytrax Rating
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2/10

"Worst security check system"

(Denmark)

Trip Verified | Worst security check system. I have never seen a security system work so inefficiently. Almost every single bag is taken aside for an extra check by personnel. This makes the waiting time very very long. Come early! Two hours might not be enough to get through even if you’re only traveling with hand luggage.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"fast track slower than normal"

(United Kingdom)

Not Verified | Manchester has to Be one of the worst airports. Security guards outside do not monitor drop off points, allow vans to block parking in multi-storey. I paid for fast track which was slower than normal. Long stay car parks, you have to wait for ages for a decrepit bus to take you to the terminal. So many roadworks it’s difficult to leave the aurport in a timely manner. I could go on and on.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
3/10

"Choice of food in T3 is poor"

(Ireland)

Not Verified | Choice of food in T3 is poor. Card machines down, which is incredibly inconvienient when travelling with work. Not enough room to seat the large volume of passengers. Incorrect display at departure gates. I have read a lot of poor reviews of security here. However. I found the security to be one of the positives.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"will never go via MAN ever again"

(United Kingdom)

Not Verified | I am pleased to see others have had the terrible experience we endured at the hands of the security staff (thought they had picked on us). Delayed over one hour, our items taken from standard cabin cases and spread in 8 trays, passport and boarding card (together for check-in) separated and passport thrown into a tray and lost for 15 minutes, putting us in panic. Items opened and not resealed, manager said no redress "government" customs can seemingly do as they wish to the public, I could go on and on. When you are in your mid 70's, you think that you would not be signaled out as a profile, when has mascara and a Bic 5 pence safety razor been deemed dangerous articles. We will never go via MAN ever again. Everyone we have told have been amazed by our tale.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"delay through passport control"

(Canada)

Not Verified | As per normal for Manchester Airport lengthy delay (1 hour) to get through passport control. If you are a non EU passport holder you are out of luck. Not enough windows open! If you are a EU passport holder looks ok. I have travelled every year for many years into this Airport and it's always the same story.
Experience At AirportArrival Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"terrible attitude from customs staff"

(United Kingdom)

Not Verified | I travel regularly around the world and most airports are a very good standard. But I’m afraid to say my local airport Manchester is absolutely disgusting, including terrible attitude from customs staff. I came through customs today and was totally embarrassed to be British on an international arrival. The delays at customs cannot be just attributed to being careful as in other countries, this standard of service is not the normal. I mentioned my concerns to a member of staff and her response was “don’t come again”. Terrible experience Manchester and I’ve never ever before been compelled to write a review for anything.
Experience At AirportArrival Only
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"penny pinching to boost profit"

(United Kingdom)

Not Verified | I travel every week through Manchester Airport. I have been doing this on and off for the last 6 years. In this time I have noticed how pathetic the airport has become. I used to believe Charles De Gaulle was the was airport to transit through but Manchester easily surpasses it now. My comments relate particularly to Terminal 1 and 3. To start the road works around the airport cause you at least 1o minute delays just to get with site of the terminal. The new draconian enforcement of drop off / parking limitations can add another 20 minute just to get into the terminal. Manchester airport has decided to earn extra revenue by charging for drop off (planned for the very near future). Drop-off spaces is limited to approximately 20 cars for T3 and 15 for T1. This is woefully inadequate for an international airport of its size. Getting through security (T3) is a nightmare with queues often extending past the first barrier where you scan in your boarding pass. This is due to excessive bags / persons being stopped at the scanners. I do understand that many people do not separate their luggage as requested but many of the secondary checks (especially from the body scanners) reveal nothing. On occassion I have seen approximately every 2nd person being frisked with the wand. This can only mean that the machines are set on too sensitive a range. On arrival the ground staff are often late in getting the plane positioned at the stand with stairs to disembark. Last week we had to wait in the plane for 20 minutes while they towed a plane that was in the stand reserved for us. After that was done the ground crew did not remove the stairs that was blocking our stand causing an additional 10 minute delay. When returning through arrivals you can expect a long wait if more than 2 aircraft (let alone the A380 from Dubai) arrive at the same time. This can result in another 30 minute delay to get through security. I feel that the airport managment has cut costs to such an extent that the airport cannot offer the service a modern airport should give. Additionally they are penny pinching to try boost their profit margin. If only there was an viable alternative to flying through Manchester Airport (possibly the worst airport in Europe).
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Manchester never ever again"

(United Kingdom)

Not Verified | Never ever would I use the airport again. Absolute nightmare, signs rubbish, staff mostly unhelpful. Arriving early hours of morning after horrendous traffic but still enough time until trying to find car parks - directed twice wrongly long term parking had to get bus to main terminal then trekked miles and I mean miles through airport upstairs, downstairs, upstairs, security we were rushed through as queue . Then stopped myself and my sister and swabbed our cases then went through our cases checked our inhalers on a Machine. I never had such a palaver at an airport, so after this through duty free, through duty free (never ending) missed our flight. Thank god for Birmingham airport straight in straight through never a problem ! Manchester never ever again!
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Heathrow for me in future"

(United Arab Emirates)

Trip Verified | I didn’t think things could get any worse at Manchester airport! After very long queues to enter the drop off area things grew steadily worse. Check in was ok as I’d done it online. The long walk to the end of the check in area to get to security down many stairs to the basement was not impressive! Then the fun starts when you enter the security area, you have to take off your jacket, belts, shoes, jewellery, then place laptop, plastic bag with liquids etc in 2 separate bins all in record time after being barked at by the staff! Not a nice way to start your journey. I’m guessing nobody reads these reviews from Manchester airport. Such a shame as they’re going to lose customers. Heathrow for me in future.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Shoddy tired infrastructure"

(United Kingdom)

Not Verified | Manchester International is the pits. Shoddy tired infrastructure, dismal immigration clearance and baggage delivery and they then charge you for a cart to move luggage from the arrivals area. I am a British Mancunian but am deeply embarrassed and ashamed when using this airport. Even the Escape lounges are a pitiful disgrace serving trash food and watered down spirits.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes