Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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1/10

"seems to get worse each time"

(United Kingdom)

Not Verified | Unfortunately I travel through this airport four or five times per year and it seems to get worse each time. The security on departure and scanning area are ridiculously crowded in oppressively hot conditions and with surly staff. The system on arrival of having to queue with hundreds of passengers is unacceptable. Surly staff and scanning machines not working as they should just add to the frustration. The impression is that the staff are not really in control of the situation and visitors to this country must think it is all a bit of a joke. The worst airport I have ever used.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"one of the slowest in the world"

(United Kingdom)

Not Verified | Manchester passport control must be one of the slowest in the world. 2/10 for effort. Don’t fly via Manchester if you can avoid it. Very poor! Hopefully the new Chinese investment will assist things in the future.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"no clear signage about where to go"

(United Kingdom)

Trip Verified | A miserable experience in corporate cheapness. Access to T1 departures from the railway station is chaotic - up and down in lifts with no clear signage about where to go. Check in was okay, but the cynicism started at security, which is a clear exercise in nickel-and-diming. All the signs point to the express (paid for) security lines, while the standard one is poorly signed (I was one of a dozen people who could not see where to go) down a rickety concrete staircase in a far corner of the hall. To call it third-world is a gross insult to developing-world airports. Standard security is in a tatty concrete undercroft - it looks suspiciously like a former staff car-park - herded along through cattle grids. Must say, the security staff were very good and helpful but at the far end there are more incomprehensible lifts, steps, ramps and locked doors to the main concourse. Then it's the march through the duty-free store, which is three times as big as it needs to be because everything is triplicated, in case you miss a chance to buy giant Toblerone. Everything feel designed to extract as much money as possible, as shoddily as possible. Manchester is a great city: its airport is a disgrace to it. One star, plus one for the nice staff.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst airport I’ve experienced"

(United Kingdom)

Absolutely abysmal. Queues through security for an hour - seemingly random queuing system which results in pot luck on your wait time. Some staff lovely - but generally rude, officious and totally unnecessary attitude. I travel regularly and Manchester is by far the worst airport I’ve experienced in any country - airports with far higher volumes manage this painlessly. Sort it out. Shambolic and shameful.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
no
1/10

"real third world experience"

(Denmark)

Not Verified | This is a real third world experience. 2 meaningless hours of waiting in security. Obviously the scanners did not work and they might as well have checked anything manual in the first place. A small box taken out searching for liquids meant another half hour waiting even though it was empty as I told. I have experience Tripoli, Havana and places since the 70s but never anything like this. If going to Manchester fly to London and take the train. This is faster.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Small filthy and rude staff"

(United Kingdom)

Trip Verified | Qualifies as the worst airport I have ever gone through. Small filthy and rude staff. The airport is cramped and unable to cope with the volume of people. I will never travel through Manchester again.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Pathetic service as usual"

(United Kingdom)

Not Verified | Yesterday I flew from Newquay to Manchester. About fifteen passengers had to wait for 30 minutes to collect our suitcases. I think there were only twenty cases for passengers to pickup. Why should there be a half an hour wait for so few cases. Pathetic service as usual.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"airport is a complete embarrassment"

(United Kingdom)

Trip Verified | Arrived after a 13 hour flight, waited on the side of the runway as no gate available, then plane eventually parked in a remote location. Had to wait for buses to take us to the terminal building. Waiting on bus whilst 6 members of ground staff decided if we could leave, even though there was another bus waiting to load passengers behind us. Bus eventually left, at terminal building driver and colleague got out, looked around, seemingly confused, then eventually let us of the bus. Time from landing to getting in the terminal building 50 minutes. Passport control, in the process of using the scanners when all went blank, a member of staff called over to a colleague "have you switched them off". Then had to go through manual check, and the surly staff. This airport is a complete embarrassment to the people and city of Manchester. Until the Government forcibly removes the management and replaces them with those who have a concept of customer service nothing will ever change.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"1 hour queue for passport control"

(Norway)

Trip Verified | Worst airport I have ever seen. At arrival, we had 1 hour queue to go through the passport control, hundred of people waiting. At the departure, there are no check in machines, so if you did not print your tickets or don't have a smartphone, you just have to queue with the people that have luggages and I can tell you the queue was not moving. Also, I have never seen a security system so bad. Almost every bag is taken aside for an extra check by personnel. So there is another queue of people waiting for their bag after security! We had to wait 20mins to have ours checked. Better come very very early! Afterwards you have to walk a very long distance, go down stairs, go up stairs, until you find your gate with very few seats. If you're old or with little children, too bad for you. It seems like everything is very old and outdated and too small for so many people. So be sure to be there at least 2 or 3 hours before your flight time and I would say at least 4 or 5 to go to the US (the queue was at least 500 meters yesterday). I can't imagine how it is must be in the summer! Well at least the staff are nice.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Worst security check system"

(Denmark)

Trip Verified | Worst security check system. I have never seen a security system work so inefficiently. Almost every single bag is taken aside for an extra check by personnel. This makes the waiting time very very long. Come early! Two hours might not be enough to get through even if you’re only traveling with hand luggage.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no