Guangzhou Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 185 reviews
4/10
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1/10

Guangzhou Airport customer review

(United Kingdom)

As a transit passenger travelling through to Melbourne outbound and Amsterdam via Beijing on my return on both occasions this airport was hopeless. Not only were there long immigration queues but I was asked to fill out two separate forms which were not made clear making it necessary to re-join the back of the queue on both occasions. Once through immigration my passport was taken without explanation and following a 10 mins wait I was ushered out of the airport despite being in transit. I had to check myself back in again with no direction and made to sit on the floor with other transit passengers for 2 hours with no water or toilets. Airport staff were rude unhelpful and didn't speak English. My experiences in this airport have ensured I will never travel through Guangzhou again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Guangzhou Airport customer review

(Canada)

Vancouver to Guangzhou connected to Nepal. Very clean and very large. We arrived for a 2 hr layover and then connected to another international flight. Had to go thru security get photographed and passport stamped before re-entering the departure level. Also had to go thru security frisk and handbag xray. The xray person was very angry at everyone and all she did was yell and scream in Chinese. No one had an idea what was going on. The other staff member tried in broken english to help passengers run the gauntlet of this abusive female. When we returned we ran thru the same procedure except the staff was nice. As a matter of fact I left my wallet and the xray machine and the 2 staff members tracked me down in the airport and returned it. Talk about excellent service. Well done Guangzhou!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Guangzhou Airport customer review

(Thailand)

One of the worst airports I've experienced. The staff have poor English skills. The airport is disorganized. The queues at security check were extremely long and I spent 1 hour there at customs and that was enough for me in Guangzhou Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Guangzhou Airport customer review

(Australia)

Sydney to Manchester. The flight was via Beijing and Amsterdam. When the flight arrived an official pointed my self and several other passengers to a corner took our passports and motioned for us to stay there. We were quite worried and had no idea what was happening. 15 minutes later he came back with stamped passports and pointed us towards some steps. With difficulty we worked out which direction we were supposed to be heading. On the way back a similar situation took place. This time about a dozen of us has about an hour to get from one plane to another our passports were taken and only at this point were boarding passes issued. One lady was arguing with the airport attendant who had taken her passport then lost it. It took several other passengers to point out that she had taken the ladies passport. After running to get to the plane going to Australia it set off 30 mins late due to other passenger not being able to get there on time. I will never take this route again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Guangzhou Airport customer review

(France)

Paris to Hanoi via Guangzhou return a 16 hr transit time on the way in and 8 hrs on the return. The transit area is small albeit rich in hard seats. No room to relax and sleep. Shops overpriced no books in English available restaurants overpriced security staff particularly rude and impolite the boarding calls are loud and attacked my nerves. There was no available free drinking water on the way back. I managed to place a call to Vietnam using my French Visa card - I was charged EUR 42 for 1minute. Yes 42 EUR. I will never again travel via Guangzhou - no sense of customer relationship customer management and comfort facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Guangzhou Airport customer review

(United States)

Was curious what CAN would be like before I flew there. The airport was humid and the air conditioning system was not turned on when I arrived at 5am. Eventually it was turned on when the crowds started coming in around 7am. I was transferring through the airport and I did not have to queue for more than 2 mins at any counter. It is a very large terminal and I could see janitors cleaning the area from time to time. The smoking areas were located downstairs along with the lavatories too but I managed to spot another lavatory on the same floor as the departures. A lot of seats were allocated in the waiting area and I found a corner to sit and rest for 8hrs waiting for my next flight. China Southern has really applaudable transfer staff. Avoid the over priced shops and restaurants in the departure hall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Guangzhou Airport customer review

(Australia)

One of the worst airports I've seen. Untidy bad service and very unorganised. When the queues at customs were really long they only opened 2 counters one for Business and First Class and the other for the rest. When I arrived there in July it was around 40 degrees and they didn't turn on the air con. Staff had terrible English and foreign language skills. Check in counters are terrible - passengers to 5 different destinations checked in at the same counters. When I was at customs here there was only 5 mins till the plane was scheduled to take off and I asked the staff politely if I could go to the front they said no. Flying there is cheaper than HKIA so cheap service is what you get from cheap airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Guangzhou Airport customer review

(United Arab Emirates)

Similar experience when arriving during December. Total disorganisation meets you upon arrival - the Chinese have no concept of Transit Passengers so everyone has to Book Out and then Book In! China Southern staff then brought Passports and Boarding Cards for the onward journey to Manila - they did not speak English and it took 10 minutes to distribute three Passports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Guangzhou Airport customer review

(South Korea)

It's freezing baffling and poorly organized. Even the color scheme evokes misery. We had the misfortune to have two 5 hour layovers there in the course of a week. Both were awful experiences. The ridiculous way they handle transfers - taking your passports and then waving them around to a large group of people is strange. Then you go through additional security where they are sure to confiscate things that got through your departure airport fine. In the terminal the selection of restaurants is very poor. Each was overpriced and the food was awful. One of the restaurants offers a plate of pringles for ten dollars. The stores are strange - I bought a bottle of water at the same store during each layover. That same bottle of water cost me a different amount each time. The price they charged my boyfriend for a can of beer was in two currencies - they wanted two dollars and two yuan. I'm pretty sure they were just arbitrarily choosing prices. The place was the bleakest airport I've ever been in and I never want to go back.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Guangzhou Airport customer review

(United States)

If you fly into CAN during the winter bring plenty of extra clothing. No heat. It is the largest most disorganized coldest airport I have ever entered and departed. International to domestic or domestic to international is the worst I have ever seen. But the schedule of flights is great. You can get to any where in the world form CAN so I guess you cannot have the best of two worlds. Just prepare to be cold during the winter.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no