Guangzhou Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 200 reviews
4/10
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5/10

Guangzhou Airport customer review

The airport inside is magnificent spacious and even the air conditioning was just right for subtropical weather in Guangzhou. The staff were courteous and offered my relatives where to check in for China Southern flight to Tokyo Narita. Everything such as foreign exchange food duty free shopping all organized into the hallway before customs making it easy to find.
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4/10

Guangzhou Airport customer review

It's a good airport and compared to most other airports the luggage handling is very fast and efficient. To the downside is that food and beverage prices are very high. When travelling from and to the airport I would suggest everyone to just take a coach to your hotel instead of a taxi. Inside GZ the taxi service is reliable but from the airport taxi driver try to take advantage of people who don't know. The bus service to for example the garden hotel just cost 17rmb per person.
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4/10

Guangzhou Airport customer review

Used Baiyun Airport 4 times in the past 2 months. Found both Domestic and International Departures well-run and efficient; staff appeared professional and well-trained esp. those deployed at the First Class Lounges. Only complaint: When our SQ flight landed from Singapore one of the Airport's health officials came onboard to measure the temperature of each and every passenger. (We were expecting to deplane and go past the more convenient thermal scanners as in other major airports). This led to an additional 45-minute wait inside the cabin for all passengers to be screened before anyone could leave the plane. The stringent precautions are understandable in view of the HlNl virus but the airport could have deployed more than one health official to do the individual temperature scan.
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3/10

Guangzhou Airport customer review

Flew from new Guangzhou Bayon to Ho Chi Minh City. Be prepared for delays going through security screening. With the new airport it appears they have hired a lot of new security screeners. While professional and unfailingly polite they lack experience. As such they do not recognize as safe such many harmless metal items as nail clippers tweezers (or in my casea cheap sewing kit scissors with a one-inch blade). As a result be prepared for delays - perhaps lengthy - while they spend a lot of time searching your bag (or that of the person ahead of you!) and examining these items which they then decide are harmless.
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3/10

Guangzhou Airport customer review

Negative sides: It's a rather new airport but due to bad maintenance some parts already seem old. For example the few gates that are on the lower ground (at least in the A section) or the toilets which can sometimes be very dirty. The biggest problem to me is smoke: people smoke in the toilets although it's forbidden and the smoking areas are too close to areas you want to go to. For example you'll have to stand in front of the open door of the smoking room to get water from the dispenser. Positive sides: check-in and security usually fast and baggage claim the most efficient I know. First time I landed in Guangzhou (from a domestic flight so no immigration or check whatsoever) my luggage was already going out the trail by the time I arrived!
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3/10

Guangzhou Airport customer review

While clean and shiny and generally an OK airport the international to China domestic transfer desk remains an understaffed nightmare. At least no one tried to extort a preposterous excess baggage fee from us on this trip. If you are coming in to China from abroad try and make your transfer in Hong Kong so you fly to your destination on an "international" flight.
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5/10

Guangzhou Airport customer review

Guangzhou Airport flew out of for the first time back to Helsinki instead of using Hong Kong. Smart and spacious and well organized as are most of the newer airports in China these days sadly puts a lot of the main European and more so the American airports to shame. Sign posts and directions are clearly visible in English so getting around is not a problem. From checking into passing through security the process was fairly slick with no noticeable delays some of the gates at the end of the piers are a good walk but a moving walkway covers most of the distance assistance by way of golf carts are available. Not sure if it was the time of the day but there was plenty of seating available between the gates.
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3/10

Guangzhou Airport customer review

Travelling domestically I was checked in under a minute from walking in the door. Security was no hassle either moving through. Went to the lower gate lounge where I would be bussed to my distant awaiting aircraft. However on arriving at the bottom at a small & poorer quality lounge there was no means of going back up into the rest of the airport as the escalators were blocked off. Entire A320 plane load was put onto a single bus for the long distant ride across to the far side of the airport. Not very comfortable especially for several elderly travellers I saw. Hopefully the expanded gates under construction will do away with these long bus transfers.
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