Atlanta Hartsfield Airport

Not Verified | We were trying to evacuate Hurricane Ida. We had a group of 40 people. We were finally able to get a bus to take us to Atlanta. With the long traffic we were on the bus for 14 hours with no sleep. Arrived 4am to the airport. Security was a nightmare. Not because it was backed up but mostly because it was very confusing. Especially on 20 hours with no sleep. The woman at the security area where we were putting our things on the conveyor was literally screaming at me. I was confused and tired as she continued to scream and belittle me. Had she just explained calmly I would have understood what she was saying. Once I got through my feet were filthy with dirt and crud all over the floor. I had 3 elderly people in our group in wheelchairs. 2 of them were helped to the gate by employees. We still had one with us. Getting on the Tram was tricky. The Tram throws you around so badly that we were trying to hold the chair and ourselves. A lady had her baby trying to get her in a stroller. The baby didn't want in the stroller so she was trying to hold her and the stroller as it was rolling around. I grabbed the stroller as she tried to hold on to the baby. We found our gate around 6 am. There are many restaurants in the airport but none of them open. Once a Dunkin Donuts opened the line was all the way down the corridor.

Not Verified | This airport has the most unhelpful, disrespectful TSA of any I have ever been to. The security checkpoint is dysfunctional compared to other airports. They have a lot of work to do for being one of the busiest airports in the nation. Traffic is always bad.

✅ Trip Verified | For a large airport, this is one of the worst I’ve come across. The gates are filthy, the information is lacking, and the online resources are lacking. We had a four hour layover so had plenty of time to find amenities, but had to search for a map or info. The one bright spot was a meal at One Flew South, a unique menu well prepared, but we barely got there before their kitchen closed at 6.30 pm. The public WiFi is pathetic. While writing this review, sitting in terminal D, I have had to reconnect a half-dozen times. And there are no visible charging stations. Another problem here is the attitude of public who are evidently, we were told, protesting having to wear masks in the airport. Can’t tell you how many people — including flight crew members — we saw walking the terminals with their masks under their noses or completely off. This may be something common in the area, but since mask wearing is a requirement of all airports — and other airports have signage about how to wear a mask — it would seem there is something Atlanta Hartsfield could make a better effort to keep their passengers safe. Clean it up, Atlanta!

Not Verified | One of dirtiest Airports I have ever seen. It looks like it's been weeks since the last time it was vacuumed. Restrooms are dirty. Dirty seats. The restaurant we ate in had torn seats. The Delta customer service we talked to looked annoyed that we were there. No charging stations in a lot of seats.

Not Verified | Flying back into the United States on Delta, I had 95 minutes to catch my connecting flight. US Customs ran efficiently, but TSA was chaotic. Needless to say, I missed my flight by 5 minutes.

✅ Trip Verified | This is probably the worst airport I have been through. And I once worked at JFK with its many terminals. I had to transit through this airport from Costa Rica to catch a domestic flight to JFK NYC. There are no restrooms in the immediate area. The plane I came off had one aisle. And the flight attendants spent a good deal of time using the aisle to serve snacks. So it's not always convenient to use the restroom on the aircraft. Common sense you would think they would place restrooms near where the gate is where we got off the plane. Then it's not like you can just walk to the CBP area. We had to stand there for as much as 15 minutes and more at least twice before being allowed to proceed to the long line to present our passports. Walking from the gate to the CBP seems like 1/4 of a mile. There were hundreds of people on the line. There is a restroom in that area but with such a long line and a connecting flight less than two hours of my arrival I did not want to chance using it then getting on line. The saving grace was that the customs officer did not take long with my passport. He basically looked at my photo, asked me to remove my mask then asked me if I am who it says I am. Then I was on my way. It took over one hour to exit the CBP line. Someone took my luggage and put it on the belt to be sent to my JFK NYC flight. As soon as we walked out of that area we all had to go through security as if we had just walked off the street. I overheard one of the TSA agents telling someone that until you reach age 75 you have to remove your shoes. Well around where I live I see people who could barely get on the bus without the driver lowering the stairs. And many of these people are not even 50 years old. After going through security I checked the board but could not find my flight listed. I asked a lady at information desk. She told me I had to take the shuttle train on the right hand side one stop to area E. And go to E11. I went to E11. No such flight. I went to the Delta counter I saw when I came to area E. The lady told me I had to go to E 31 and the flight is about to leave so I had to hurry. I was the last person to get on the plane when I heard them say they were about to close the door. A gate agent came with me. She said there was no more room for my carry-on so I had to check it but not before I removed my laptop and camera which most likely would be stolen. My advice is avoid this airport if you're connecting from an international flight. Connecting domestic to international was not an issue when I was leaving. Unless you got four hours between international arrival and your departure connection don't risk it. And putting a restroom all the way in the customs area serves no purpose because most people need to use the restroom as soon as they exit the plane. This airport is badly designed. When I was leaving for Costa Rica I arrived after 8 am on a weekday morning and none of the restaurants were open. Not even a place to serve coffee. It's as if the airport was designed for the convenience of airport staff and not its passengers!

✅ Trip Verified | Flight was delayed an 1-1/2 hrs. That wasn’t too bad of an issue. The issue was no places to eat. The few places that were open had line 30-40 people deep. At 10.40 am there was a place that made breakfast wraps but they weren’t open until 11.00 am?? But yet there was a pizza place that was open. Makes no sense. Literally in the concourse we were in there were only 4 out of 15 restaurants open and ready to serve at 10:40. The food service options are not worth a hoot.

Not Verified | Nasty airport. Everything closed. Arrived in at 1 am and nothing open and even vending machines empty. Bathrooms were awful! Waiting areas were nasty. No places to eat open but a few and 50 deep in line. Worse airport ever! Workers for Delta were nice but told us wrong information .

✅ Trip Verified | I don't think it could be any worse. Restrooms were disgusting (every stall was unflushed/dirty), 1/3 of the restaurants/snack providers closed, long lines to get into the ones that are open, 10 deep line to check out at a magazine/candy store, wifi doesn't work at all, NONE of the plugs at the seats work, about 1/2 of the ones on the walls work and the tram to get to/from the main area was so crowded you couldn't breathe. I got off ASAP and walked from C to baggage. I fly regularly for work. This is the worst I have experienced. It has not always been this bad.

Not Verified | My husband and I are both senior citizens, My husband is significantly disabled and was in a wheel chair, unable to stand without help. We have only flown about 2 times in the last 10 years. The TSA agents just kept yelling at us. I asked them what to do and they just kept screaming the same things over and over, then stated "its been this way for 90 years, whats wrong with you" I was not familiar with removing my ipad from the case, they just stood there and screamed. They wouldnt let anyone help my husband stand up they just kept screaming at us. I have never been treated so badly, the TSA agents were like a wild band of gangsters. I will never fly out of this airport again.