Atlanta Hartsfield Airport

Not Verified | The airport is very chaotic beginning with my son having to let me out in the middle of the street due to no traffic directing for departure. I have been flying Delta and a skymiles member preferring Delta due to their quality customer service until I had the most rude and disrespectful Delta agent at the luggage check in. She was very impatient barking orders for me to scan my boarding pass and not giving me time to comply before barking another order what's my name she was so impatient. I have severe arthritis and it takes me awhile to use my hands due to stiffness and lost of feeling in my fingers. I handed her my ID as the scanner did not appear to be working. She was sucking her teeth and rolling her eyes it was so uncomfortable dealing with her attitude. I ask could I check my other bag if the flight was full instead of at the gate again due to disability of having to take bags to the gate. She then saw I had my 4 lbs yorkie in her carrier and stated is that an animal. I told her yes she is a dog, I was accused of trying to sneak the dog past her. She would not allow me talk at all. I finally asked for another agent to assist me while she continued to speak to me defensively. Finally another agent come over and took care of me while she continued to fuss in front of him. I asked her please stop speaking to me you are very rude and unprofessional. She threatened to not let me on the flight. I asked why because your being rude I have never had such a poor experience at an airport. I paid the pet fee and thanked the gentleman for helping me. He was very professional. Once I went through security with my pet. The agent that tested my hands was rude and yelled at me because I set my dog down on the counter to prevent from dropping her as he asked for my other hand. Yelled at me to don't put the dog on the counter as if she had rabies. She is a 4lb yorkie. I said sorry please don't yell at me I'm trying not to drop my dog. He was very rough with swabbing my hand and dismissive. I rarely write reviews but I have to let Atlanta know you need to do better. Not coming back through anytime soon. I will also be making complaint to Delta regarding treatment of passengers with disabilities need extra time to preform request. Different airports have different requirements so more signage directions should be visible.

✅ Trip Verified | My Son and I had a 4 hour layover, found our gate and parked it right there. We spent much of the 4 hours chatting with the "nice" lady behind the counter and when it came close to the time we thought we should get a seat assignment to Charleston, she stated she needed to board a flight to PA and then she would get us our seat assignments. She boarded the first flight and then left. Another agent came up and we asked him if we could get the seat assignment and he stated that the gate changed 15 minutes prior. We ran to the gate (which was about 4 up from where we were) and they closed the doors and we "missed" the flight. We then needed to find another flight but I was hot. No one was accountable just repeatedly stating that we need to watch the monitors as it was our responsibility. Yes. I 100% agree if I hadn't been in almost constant communication with the lady who stated she would be the one to help. Everyone I talked to was rude and lacked any kind of empathy or accountability. If one more person stated that "We change gates all the time, you need to watch the monitors" I thought my head would explode. Whatever happened to common courtesy, or better yet, common sense? Why would I stare at a screen if the lady behind the desk stated she was the one to check us in? We lost an entire day of work and the expense was huge. Thank goodness for that free drink voucher.

✅ Trip Verified | What happened to this airport? I used to rave about this before, being one of my most favorites in the world. I travel extensively and I always prefer ATL as my port of entry. But I think after the bad experience I had today, I will be looking for another POE. The Immigration had a very long line. But I breezed through that line in less than 10 minutes. Luggage claim and rechecked no problem. After recheck, passengers were about to go through security when we were all redirected to the TSA line upstairs. This was where the mess all started. The lines were very very long, and were hardly moving. There were a few times when the lines just stopped. The smart move would have been to open more metal detectors to get the lines moving, instead the TSA officers were just standing around. They only had three conveyors/detectors opened. Why? This airport was so much better than this. Today was a major disappointment. As a result, I missed my connecting flight to Orlando. And vowed to never fly into this airport again if I could help it.

✅ Trip Verified | Worst lost and found experience I ever had, my phone tracker said the phone was in the lost and found and they are saying they cant find it. Also second lost and found but no way of contacting them or to go about reporting my item lost, I was just told to check the other one, why have two separate lost and founds in one airport with separate numbers and ways of reporting. They don't talk to each other and when you report it the site doesn't tell you which lost and found to contact.

✅ Trip Verified | Most vendors no longer accept cash in this airport. Debit or credit card or no food or drink. How discriminating - some people including kids do not have a card. What happened to the dollar being legal tender? I will not buy anything in this airport! I hope many others boycott the vendors so they can go out of business.

✅ Trip Verified | I’ve traveled in and out of the ATL airport for the past 30 years and have watched all aspects of the airport decline. It appears that airport leadership is asleep on the job. Airport Parking is typically unavailable, construction seems to be never ending, flow of people inside & outside is mired in chaos, security is inept, food venues are sketchy and to top it all off - the unprofessional customer service attitudes reflects a growing personnel issue that seems to indicate poor training, poor work ethic, and a bizarre entitlement mentality. If you have a choice - find yourself a different airport - even if it means more connections. If leadership is actually reading my very modest review, pleaase turn this airport around and stop its death spiral.

✅ Trip Verified | I have traveled to most every domestic airport in North America and Atlanta Hartsfield TSA employees are hands down the rudest and most unprofessional agents I have ever encountered unlike most other airports who are very professional and courteous.

✅ Trip Verified | Currently holding a temporary residence here at Robins AFB, Georgia. My father drove my car down so that I would have transport to leave base, however, we wanted to fly him back home. I flew in to Atlanta and had just a few issues with my arrival into this airport so I figured it wouldn’t be awful if I booked a flight for my father to fly out of there. I cannot begin to describe how awful the experience was for my dad and I. The TSA were completely and unnecessarily rude to my dad who is easily confused and older, acted as if he had COVID or was diseased. The TSA agent literally looked as if she was about to draw a weapon on my dad because he was six feet away from her? Additionally the representative at the Delta check-in desk who is posted there to help guests pre-check for their tickets was also so awfully rude. Asked again, another simple question and she acted as if we were burden to ask her anything instead of just letting her stand there and ruin her uneventful day. Normally at my hometown airport, they usually let my dad come into the terminal with me to say goodbye as any day I could get orders to deploy and won’t have a chance to say goodbye before I go. But at this airport, I felt as though they were snatching him away from me and I was afraid he wasn’t going to make his flight because it is an extremely large airport and he is older and just overwhelmed easily. Thankfully and barely, he made it to his gate. He then told me that he was just extremely disappointed because the associates at the counter by the terminal were rude over the intercom every time they used it and just rude to other guests that went up to the counter. It made him so uncomfortable with the entire experience that he never wants to fly out of the airport again and would love it if I never did either. It made him so upset that he ended up crying part of his flight home. He’s concerned that somethings going to happen to me on deployment and he would’ve never gotten to have said goodbye. Simple things like this go a long way for paying customers. Having this experience, I think I will follow my dads advice and fly out from Savannah or another airport the next chance I actually get to fly home.

Not Verified | Arrived Atlanta from Puerto Vallarta, Mexico. Be prepared for a long walk from the gate to Passport Control. The line to have your passport checked was long and took approximately 90 minutes. However, the line moved relatively fast considering there were at least 500 to 1,000 passengers waiting to be processed. I would say it was fairly well organized as they had people directing passengers to the booths. Not a bad experience. Just be prepared for a long walk and a long wait/standing. Here is my major complaint about this airport if you are arriving on an international flight. If your final destination is Atlanta and you wish to catch a ride share, MARTA or a hotel van, passengers are required to ride a small shuttle bus to Ground Transportation which takes 20 minutes. We had two heavy suitcases which had to be lifted into the bus. As we are over 65, it was difficult. Getting passengers from the international terminal to ground transportation in the main terminal is very inefficient and inconvenient.

✅ Trip Verified | Transferred through ATL on 9/06/2021. This place is immense! There were no shortages of shopping or eating options. There were plenty of seats at the gates. The announcements were timely and clear. Lots of monitors around to check where your flight is departing from.The restrooms were reasonably clean. The train that runs between concourses is extremely handy as well. Can't comment on anything curbside as I was only transiting through.