WOW air

✅ Verified Review | Edinburgh to Toronto via Keflavik, return to Paris CDG via Keflavik. The sector from Keflavik to Paris CDG was the last out of 4 sectors flown this past holiday season and all 4 sectors were delayed anywhere from 1 to 3 hours. My observation is there is lack of organization on the ground which delays the flights, and winter weather in Iceland not ideal for any flight with less than 3 hour connection. We sat on the runway in hold to get to a gate for 2 hours until the wind settled down. We were forced to use steps in a blizzard to get off the plane to a waiting bus. I saw many people almost fall due to strong winds. On the return sector YYZ-KEF, they announced that any traveller without a purple or yellow tag on their hand luggage should line up beside the departure gate. Half the gate hold room lined up and WOW staff proceeded to put bags into a sizer and collect money for those that were too big. This slowed down boarding for everyone else. The plane eventually left over an hour behind schedule. Due to favorable winds, we were to land in KEF at 0500 am with time to make our connection to CDG at 0600. We made it, but our bags did not. There were over 50 passengers from YYZ and YUL on the same connecting flight. We all stood like dummies in Paris waiting for our bags at the belt. After the last bag came off - no one from WOW air was there to guide us to a the service desk. eventually we found the ground handler and proceeded to line up to file a lost bag report. If they knew our bags had not made the flight, why could they not have had someone waiting in CDG to announce this to all the travellers affected? We were connecting to Singapore the next day at 11am. Unfortunately, the bags would not come in until 1030 am the next day and not in time to collect and transfer to our next flight. We ended up having to pay for an extra night in Paris and change our Singapore flight by 24 hours. Very inconvenient all around. Plus had to buy basic essentials and meals. WOW has low fares. Beware, buy cheap pay twice. Any savings are depleted when delays occur. I will not use WOW again.

✅ Verified Review | Amsterdam to Toronto return via Keflavik. As most people here that have left reviews on this site, my conclusion is just spend the extra money on a company that actually knows what it's doing. Every single flight during my last trip (4 flights total) were delayed for at least 1.5h each. The first one for more than 4 hours. After a quick look at Toronto airport's historic data for flights offered by WOW Air (between Toronto and Keflavik) I found that not a single flight had left on time during the last 2/3 weeks. It's actually funny to hear the captain repeat the exact same thing during every flight: "I hope the delay did not cause any big inconvenience." I'm pretty sure it's an integral part of the script. To top it all off, I paid for an XXL seat on my way back and none were available when I finally boarded the plane. This airline is utter garbage. The only redeeming quality is that the staff inside the aircrafts are very helpful and polite.

✅ Verified Review | Paris to Montreal via Keflavik. Our experience with WOW air began with the confusing information about how much we could bring with us on the plane, due to the contradictory pages of the website. It continued at our arrival at the registering desk. Even if we were only three hours in advance for our flight, employees didn't even gave access to the queue lanes, so all the passengers that were waiting for the opening of the desk just stacked in the middle of the way in the airport. When boarding, the plane, there was only one incredibly slow employee receiving guests, so we all had to block the airport''s passage for more than an hour. In the plane, there was still garbage of previous passengers. The captain speaked english so bad and we were so not informed that nobody that didn't speak Icelandic had any clue about what was going on from this point. On board employees were the least helpful that I've seen during my trips. Food was incredibly costly on board. That was especially frustrating due to the three hours of hardly explained delay that we had to spend on board. After our landing in Rekjavik, we had to wait in queue another time, but this time outdoor, for a non sufficient bus to take us to the airport. The airport's organisation was just terrible. While three employees were doing nothing at the customs for people travellings to US, we waited for more than half an hour for people travelling to UK and Canada. Then we had to rush for our connecting flight, and after an awkward forced passage through the airport's shop, we would get to our gate only after 10 minutes due to the still unbelievable queues of stacked people waiting everywhere in the middle of the place. We got to the gate of our connecting flight while the passengers of our flight were called to board immediately, but just to wait another half of an hour without any explanation in a stationary bus. During our bus trip to the plane, I saw poor people (yes, another time), waiting outdoor in stationnary queues in front of the stairs leading to their plane. The icing on the cake was that, finally arrived home, we realised that Wow lost the luggage of all the people travelling on my connection from Paris to Montreal. Airport was not able to contact WOW air so we're the next day and we still don't know where is our luggage and when we will get it.

✅ Verified Review | Boston to Frankfurt return via Keflavik with WOW air. Like so many others, I was attracted by the low sticker price the airline is offering for tickets: $440 roundtrip to Frankfurt from Boston, before the holidays, seemed incredible. I did do some research ahead of time, reading up on the restrictions and reviews and thought that I had a fairly good understanding about what I was getting into. I only had carry on, correct (small size and weight), bought food ahead of time, etc. Even with this knowledge, and low expectations, the experience was pretty bad. 4 hours delay getting out of Boston. The good news was that the connecting planes tend to wait, so at least I wasn't stranded in Iceland. But because I had to get to Munich via train the overall trip took around 20 hrs or so. It's hard to pinpoint what exactly makes this airline so abysmal, since on paper it just sounds like any other US airline: no food, no service, delays, little communication, fee for checked luggage, etc. But everything seemed multiplied, perhaps of longer flights than domestic US flight. If you're in a position where you could take another airline (ie. it's not about whether or not you will make the trip) choose another carrier. I could see a very small subset of travelers benefitting from WOW : super flexible, forced to take it because otherwise you couldn't go, and being the type of person who doesn't get upset about much. Honestly, I thought I'd fall into that category, but don't. Won't fly them again.

✅ Verified Review | Paris to Boston via Keflavik. Worst airline ever. Seriously, just go with the more expensive flight. This round trip was awful every step of the way. Delays every possible place you can have them with inconsistent updates. Would board the plane after hours of delay and then would sit in the plane for hours more without moving - no notice given. Delays getting off, delays with baggage. An insane amount of stress. Not to mention, carry-on bags that are included are tiny sizes only, not regular carry-on sizes - so tack on another $160 if you're traveling a while. I hated this travel experience.

✅ Verified Review | Flew Keflavik to London Gatwick with WOW air. One and only good thing is the spacious leg room. You have to buy everything including water. The food onboard is simple and not bad, but overpriced. Waited for over 1 hour at check-in. The flight is also delayed by 2 hours. Think twice before flying with them.

✅ Verified Review | San Francisco to Gatwick London via Keflavik. Do yourself a favor and avoid WOW air. I chose Wow based on cost, but didn't realize what an absolute hassle it would be to fly with them. They are chronically delayed. The company is unorganized and mismanaged in my opinion. The flight attendants are friendly but seem unprofessional compared to other airlines, and if you need customer service, forget about it. If you don't care about being significantly late to your destination or being physically uncomfortable during your flight (seats don't recline and are really thin and hard, air temp is cold) then the few dollars saved might be worth it. Otherwise I'd recommend pretty much any other airline over WOW air. I know that this will be my first and last time flying with them and I deeply regret ever buying that ticket. If I could give them zero stars I would, but one was the minimum allowed.

✅ Verified Review | First and last time with this terrible airline. Three hours delay from Amsterdam to Reykjavik and almost 5 hours from Reykjavik to Amsterdam. Staff couldn't care less when I inquired about my connection flight, which of course I missed. I reminded the them that I have passenger rights and they said they don't care, they're a low cost airline. You have to pay for carry on baggage and don't even have a guarantee that it's going to be in the cabin.

✅ Verified Review | Amsterdam to Newark via Keflavik with WOW air is the worst flight experience in my life. The flight was delayed for more than three hours, plus my luggage was lost! After three days the luggage is still not found, and the personal investigation can start only after six days. So I have to meet Christmas without any clothes and other stuff. The food on board is outrageously expensive, you pay 3 dollars even for water. All the money you save with this "low-cost" you lose for purchasing any kind of service and phone calls to try to get your luggage back.

✅ Verified Review | This is my first time using WOW air, and boy what a horrible mistake! Never to be repeated. I booked a Washington DC to Paris, with an hour-long layover in Rejkavik. The flight was booked as a regular flight to Paris with a layover, as one would expect. Then comes the baggage fees. they charged fees for each "leg" of the trip, for a total of 4 separate charges of $183. They claim for baggage they have to treat the flight as a Dc to Rejkavik and then Rejkavik to Paris, and same thing on the way back. When I called them, I could not get a straight answer from any of the 3 different agents I spoke with! Ticket is non-refundable, and it's a take or leave it. Baggage allowance are a one-bag of 44 lbs per passenger. My first and last time ever using WOW air.